Zoho Social Review
October 07, 2021

Zoho Social Review

Dan Gale | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

We've been using Zoho Social for just over a month and find it extremely useful. The ability to customize posts to ensure we have specific tags per platform is really useful and something we were looking for when trying to find a scheduler. The reports page gives us a good overview of our performance and whilst we are certainly no influencer on any platform, we can at least see our presence and engagement increasing. We've also found the price per month to be very agreeable in comparison to other options. Lastly, we have not had to use the help center for anything so cannot comment on this.

Pros

  • Customize posts.
  • Clear dashboard.
  • Clear reporting.

Cons

  • Reporting for Personal LinkedIn Profiles.
  • When selecting text when making posts, selection tends to require bottom to top otherwise it doesn't select properly for deletion.
  • Ability to post videos to Personal LinkedIn Accounts.
  • We haven't seen any increase from increased engagement yet, however, we are only 30 days in.

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

Yes

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

There is really little learning curve to set-up Zoho Social and the UI is easy to understand.
We have not used it.
I think Zoho Social is well suited to small to mid companies, whether it has the capability and support for larger companies I am unsure. I say that as we use their email service and find the support a little slow. However, the software itself is very useful and helps us automate a lot of the work we were doing manually before and automation is something we are looking into more and more so we can focus on other areas of our small business.

Zoho Social Feature Ratings

7.0
Broad channel coverage
7
8.0
Content planning and scheduling
8
7.0
Customer interaction histories
7
Marketing ()
Not Rated
8.5
Twitter
9
Facebook
9
LinkedIn
9
Instagram
7
Reporting/analytics ()
Not Rated
7.5
Role-based user permissions & privileges
9
Mobile access
6

Comments

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