Item: Zoho Social
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Zoho Social is currently being used in our organisation to handle all social media posts on all social media channels. Zoho Social provides an easy interface to auto-schedule posts, add tags, add hashtags, shorten URLs, analytics and much more. It has been up to now the best tool we have used for our activities.

Pros and Cons

Auto-schedule post.
Detailed analytics.
Show comments and messages from Social Media Platforms for easy customer engagement.

Tagging is sometimes not proper.
Instagram tags don't work.
Twitter Image sharing can be more improvised.

Return on Investment

Scheduling has become easier.
Lots of time gets saved.
Can now schedule posts for off-office hours.

Alternatives Considered

Hootsuite

Zoho has better and easier interface and is more cost effective.

Key Insights

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

Yes

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

Usability

It fulfills all our requirements but there are places where we feel improvements are possible.

Support Rating

Support is great, get answers with clear knowledge and answers received has been always to the point. This has helped learn and make use of the product very soon and get started with the product quickly.

Likelihood to Recommend

Most appropriate: Teams who manage multiple social media platforms. Instances when you want to schedule posts at specific times.

Less appropriate: Managing only one channel.

One platform for Social Media Management with ease

Overall Satisfaction with Zoho Social