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Zoom is an easy-to-use meeting tool with a few flaws
Updated August 02, 2019

Zoom is an easy-to-use meeting tool with a few flaws

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoom

Zoom is a tool we use to connect remote presenters with our control centre and studio, bring them into a live webcast, or to do a recording with them for a future On-demand webcast. It also allows us to see the content that they are potentially sharing or presenting and include it as part of a live broadcast as well.
  • Voice communications
  • Ease of use
  • Sharing presentation materials
  • Video communication is not the best quality
  • Q&A isn't very intuitive
  • Bit of a clunky UI
  • Zoom allowed easier access to remote participants.
  • It works within most corporate networks with very little firewall adjustments required.
  • No special hardware required aside from an integrated webcam and microphone.
Each of these pieces of software has positives and negatives. Each does something better than the other, while each also does something worse than the rest. Zoom has a simpler-to-use UI than any of its competitors in my opinion. It launches nicely and is easy to configure. Its actual audio and video streaming are a weak point in comparison to its competitors, particularly from a quality standpoint.
Zoom is an excellent collaboration tool when you have multiple people who each need to present to each other or to collaborate over documents that need to be edited or shared with each other. As long as everyone is in the presenter role, it works very well. Zoom is less coherent as a presentation tool when you have an audience involved.

Zoom Feature Ratings

Cloud PBX ()
Not Rated
Call Management ()
Not Rated
Mobile apps ()
Not Rated
6.5
High quality audio
8
High quality video
5
7.0
Calendar integration
6
Meeting initiation
7
Record meetings / events
8
7.0
Desktop sharing
7
8.0
Live chat
8
8.0
User authentication
Not Rated
Participant roles & permissions
8
Unified Communications Platform and Collaboration ()
Not Rated

Using Zoom

5 - They are part of our operations department, who oversee and facilitate livestreams and webinars. They use Zoom to bring in speakers that otherwise couldn't appear in person in our studio, or for when there are multiple people in multiple locations that need to collaborate on a document on a live webinar.
1 - As we aren't typical power users with Zoom, we don't have a dedicated support team for the product. We really do more of an outside of the box use with Zoom, and make it fit within our needs for live webinars. If we run into an issue, we generally reach out to product support, who are usually very helpful.
  • Integration into live webinar
  • Collaboration
  • Bringing in outside speakers
  • Using it as a source for a live broadcast
  • Point to point communications during live broadcasts
  • Remote town halls with the speakers in our studio but the audience abroad
We would almost certainly renew, as Zoom is a part of a larger toolbox of software we use within our business. We use it based on what our end speakers use, so if they use Zoom in house, having a subscription allows us to bring them in seamlessly without them having to learn any new software.