Item: Zoom
Rating: 10
Author: Steven Law, CTS

Use Cases and Deployment Scope

We are an Integration company. We design and install enterprise-level AV systems. We often are building conference/huddle spaces that include Zoom/Zoom Rooms.

Pros and Cons

Ease of access.
Touch integration.
Filling enterprise soft codec needs.

I don't really have anything major that sticks out right now.

Return on Investment

It's too early to say right now.
Positive overall.

Zoom Rooms

We are just now starting to roll some of these out, so I can't really say yet - with any authority anyway.

Experience Using Zoom Phone

We do not use Zoom Phone.

Alternatives Considered

Microsoft Teams

So far, Zoom's agnostic approach has made it easier to get through to certain customers.

Likelihood to Recommend

I think it fits in all of our market spaces except for the Military and Government due to security concerns. Other than that, it seems Zoom can fit almost anywhere.

Zoom Review

Software Version

Modules Used

Overall Satisfaction with Zoom