Zoom - Allows us to Easily Connect with Our Clients
October 17, 2019

Zoom - Allows us to Easily Connect with Our Clients

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat

Overall Satisfaction with Zoom

Zoom is being used as an alternative/replacement of our current external self-service video conferencing solution. This will touch every business line, but only for external meetings. Our current video conferencing tool will continue to be used for internal communications/conferencing.
  • Ease of use - easily deploys to our end-users with minimal documentation on how to use it.
  • UI - the user interface is easy for our end-users to leverage.
  • Messaging archiving - we need the ability to archive all messages and while we haven't been able to deploy messaging yet when we do we will need a scalable solution for archiving.
  • VDI support - we are running into issues optimizing our virtual workforce.
  • Client interactions - improved ability to connect to our clients.
  • Restricted client - ability to restrict the client-based on our firm's needs.
Zoom is by far better than Skype when connecting to external clients. Skype required changes to firewalls or other settings by our clients, Zoom does not require that and has been very easy to deploy.
Very well suited to connect to our external clients and/or vendors. Our current platform requires up front testing and troubleshooting prior to starting the meeting. Zoom has been deployed without the need for our clients to do much (if anything) prior to the call.

Zoom Feature Ratings

Not Rated
High quality audio
8
High quality video
9
Calendar integration
9
Meeting initiation
9
Record meetings / events
Not Rated
Desktop sharing
9
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated