Item: Zoom
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

My role as a technical engineer involves connecting with customers to understand their issues. Most of the time, I have experienced bandwidth problems when I use other applications, but Zoom hasn't lagged when I connect to customers.

Pros and Cons

Remote Access.
Video Conference.
Audio connectivity on low bandwidth.

Mobile app access.
Restricted in specific regions.
More security features.

Return on Investment

No lags.
Simple and easy to use.
Audio and Video clarity.

Support Rating

I have been using it for the past two years and I have yet to reach support. This shows how stable the application is.

Key Insights

Do you think Zoom delivers good value for the price?

Yes

Are you happy with Zoom's feature set?

Yes

Did Zoom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom again?

Yes

Usability

It doesn't consume a lot of bandwidth and is easy to use. Any machine can be used, and it's easy to access via remote sharing.

Contract Terms and Pricing Model

I wasn't involved in purchasing of this product.

Likelihood to Recommend

Communication over a mobile network has a poor sense of clarity. Zoom provided better voice clarity, which made it easier to understand requirements without misunderstanding

Zoom for support Engineers

Software Version

Modules Used

Overall Satisfaction with Zoom