Game Changing System...Don't Waste Your Time Looking at the Others
May 07, 2021

Game Changing System...Don't Waste Your Time Looking at the Others

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zoom Phone

We implemented Zoom Phone across our organization. In the end, we had nearly 150 lines both in offices and in public spaces. We use Zoom Phone as our only supported institution-wide phone system. It replaced an antiquated Cisco UCaaS solution which had been in place for a number of years. Both the softphone and desk phones are deployed.
  • Call quality
  • Reporting
  • Ease of Use
  • Number Porting
  • Innovation
  • Support
  • Desk phone features
  • Canned Reports
  • Calls actually come through, resulting in our users trusting our phone system again
  • Improved internal communication
  • Users can be reached anywhere, so they do not have to stay at their desk to wait for important calls
  • Voicemail is processed faster because it is translated to text
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments

Do you think Zoom Phone delivers good value for the price?

Yes

Are you happy with Zoom Phone's feature set?

Yes

Did Zoom Phone live up to sales and marketing promises?

Yes

Did implementation of Zoom Phone go as expected?

Yes

Would you buy Zoom Phone again?

Yes

Zoom Phone just makes sense if you are already using Zoom Video. It's a natural extension, and provides a single pane of glass for all your communications needs. It integrates well with existing authentication setups, providing users with single sign on capabilities. It also does not consume as much Internet bandwidth as one might expect. The only use where I may question Zoom Phone's usage is in a small organization with under 20 users where it may not be affordable.

Zoom Phone Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
1
Call reports
5
Directory of employee names
5
Answering rules
8
Call recording
9
Call park
7
Call screening
7
Message alerts
9
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
8
Mobile app for iOS
8
Mobile app for Android
8