Remote work with a robust tool.
March 05, 2022

Remote work with a robust tool.

Kristin Butcher Wester | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ZOOM Quality Management Suite

The usefulness of this tool is one of the reasons to use it, we can work remotely without any inconvenience and this has generated a positive change in work from home due to the pandemic. ZOOM Quality Management Suite proves to be an ideal tool for efficient call management and overall direct user performance. It has features like call recording that allow the HR department to consolidate customer service and call support. With this tool, we are holding remote meetings without technical problems.
  • Stable recording of calls.
  • Remote work with no complex setup.
  • I would like to be able to have a real-time translation tool available for clients who do not speak the same language. This would greatly help direct interaction with the client.
  • Call recording in a few steps.
  • Camera quality.
  • Simplify customer service.
  • Remote work also contributes to the return on investment.

Do you think Eleveo delivers good value for the price?

Yes

Are you happy with Eleveo's feature set?

Yes

Did Eleveo live up to sales and marketing promises?

Yes

Did implementation of Eleveo go as expected?

Yes

Would you buy Eleveo again?

Yes

If you are looking for a tool to work remotely and interact with all your clients and employees at your location, I think it would be very useful to use ZOOM Quality Management Suite. Thanks to the fact that it is a very simple tool to use and does not require complex configuration. The feature to request a meeting is executed with a single click, which allows connecting remotely. It allows us to record the calls and to show the information that we want because the camera is of quality and we have not really suffered a period of inactivity in the meetings. Everything is fluid and stable as long as you have a good internet connection.