Item: Eleveo
Rating: 9
Author: Karim Tarek

Overall Satisfaction with ZOOM Quality Management Suite

Use Cases and Deployment Scope

If you need a good and easy way to contact with customer remotely i think ZOOM QM suite is the best choice, i really love it i can handling a lot of calls even i working from home through the pandemic, it helps us to manage and optimize our call center. It provides us with useful analytics that assist improving our call center experience.

Pros and Cons

Pros

Suitable for working remotely
Good quality for call recording
Easy to use
don't need complicated setup

Cons

Calls drops sometimes
poor customer service
Buggy sometimes but ok i xan handle it

Most Important Features

recording of calls.
Good price
Easy communication data management.

Return on Investment

Calls drops is Annoying
Saves time
Good camera

Key Insights

Do you think Eleveo delivers good value for the price?

Yes

Are you happy with Eleveo's feature set?

Yes

Did Eleveo live up to sales and marketing promises?

Yes

Did implementation of Eleveo go as expected?

Yes

Would you buy Eleveo again?

Yes

Likelihood to Recommend

One of the best programs on the scene that saves time and facilitates the work of the call center, because in the period of the pandemic, it has enabled us to work from home and continue working non-stop, with very good call quality and easy to record and track. It does not require much training to work. It facilitates communication with customers

Comments

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