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ZoomInfo is a huge win in the chatbot space!
March 15, 2022

ZoomInfo is a huge win in the chatbot space!

David Field | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ZoomInfo Chat (formerly Insent)

ZoomInfo Chat played a large part in increasing overall sales performance. Both our conversion percent and count of enrollment improved as a result of using this intuitive software. The value-adding from being able to see the history of interactions plays a huge part in this software's usefulness. It's great that it integrates with CRM!
  • Intuitive.
  • Integrates with CRMS.
  • Drives sales.
  • Secure.
  • Setup can take time and a lot of planning.
  • It tends to get expensive.
  • Need to integrate with additional software.
  • Chatbot
  • Integration
  • Setup
  • Intuitive
  • Increase in over all sales
  • increase in conversion%
  • artificial intelligence

Do you think ZoomInfo Chat delivers good value for the price?

Yes

Are you happy with ZoomInfo Chat's feature set?

Yes

Did ZoomInfo Chat live up to sales and marketing promises?

Yes

Did implementation of ZoomInfo Chat go as expected?

I wasn't involved with the implementation phase

Would you buy ZoomInfo Chat again?

Yes

This is truly the last chatbot you'll ever need, as described. The software is very robust and intuitive. Setup takes time, but they do almost all of it for you. The product is relatively new and always getting improved so we are excited to see what is on the horizon. It's great to watch consumers engage with the chatbot.