Overall Satisfaction with Zuora
Zuora is being used in the accounts receivable department for payment processing and generating daily reports.
- It is a helpful tool for processing payments and refunds in some cases.
- It helps us to pull all sort of data related to aging.
- It is helpful for marketing as well.
- In my opinion it should have more detailed tabs.
- Analytics.
- Financial reporting.
- as400 and unix
It is more clear to find payment that has been processed or invoices which have already been processed.
Using Zuora
60 - AR, AP and Financial Reporting
10 - IT, Finance,
- Analysis
- Analytics
- Reportings
- Dashboard creation
- Report origination
- Uploading attachments
- A/R Balance
- Overall 2 - 3M business revenue on each month
Evaluating Zuora and Competitors
Yes - Phoenix
- Product Features
- Product Usability
- Product Reputation
The product features were advanced and more convenient than Phoenix.
Zuora Implementation
- Implemented in-house
Change management was a major issue with the implementation
- Uploading previous data
Zuora Training
- Online training
- In-person training
- Self-taught
Yes it was easy to learn with training.
Configuring Zuora
No - we have not done any customization to the interface
Zuora Support
Pros | Cons |
---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
While pulling reports for the dashboard.
Using Zuora
Pros | Cons |
---|---|
Like to use Easy to use Well integrated Quick to learn Feel confident using | Unnecessarily complex Requires technical support Inconsistent Cumbersome Lots to learn |
- Reporting
- Dashboards
- Uploading reports
- Images uploading
Yes, but I don't use it
Zuora Reliability
Integrating Zuora
- Single Signon
Relationship with Zuora
Upgrading Zuora
Yes - it was smooth and reliable.
- Budgeting
- Analysis
Yes - Phoenix to Zuora.