Zuora Complete Business Solutions
March 23, 2016
Zuora Complete Business Solutions
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zuora
Zuora is being used by the finance department for products like Audicy and AAPC Coder for renewal and periodic payments received. The AAPC website is linked to online payment by credit cards through Zuora.
- Zuora has capability for analysis of financial data and provides managerial reports for decision making.
- Zuora has automated renewal of payments automatically.
- Once card details and payment frequency [are[ updated the AR part is made easy.
- Report for Aging giving date wise
ERP Oracle and SAP and Phoenix.
Using Zuora
140 - Finance and Accounting
10 - Technical and Functional Knowledge
- Business Growth
- E Commerce
- Financial Reporting
- Online payment reconciliation
- AR Reports
- CRM system
- Inventory management
- Business has grown and easy to handle
- Real time reports
Evaluating Zuora and Competitors
Yes - Phoenix
- Product Usability
- Product Reputation
- Existing Relationship with the Vendor
- Analyst Reports
- Third-party Reviews
Zuora Support
Time bound review
Zuora Implementation
- Vendor implemented
- Professional services company
Zuora
Yes - 2nd stage of implementation
Change management was a minor issue with the implementation - Zuora can be used
- Real time testing
- Product updation
Zuora Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Problems left unsolved |
Yes - It saved lot of time
24/7 online support
Using Zuora
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Account Receivable
- Financial Reporting
- AR Ageing
Yes - It is excellent and Ecommerce friendly