Decent platform - very rough implemetation
January 20, 2017

Decent platform - very rough implemetation

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

Zuora is being used by a few members of our company. We use it as our system for processing orders, and, eventually, as our system of record for our sales. It will be used to help us with revenue recognition.
  • I think the site layout is easy to navigate. It's pretty straightforward/intuitive to know where to go to find things.
  • I've gotten the feedback from our engineers that they can be very slow to respond to our support tickets.
  • While the layout is ok, performing operations in the system can be very complex and time consuming. The support pages are also not very straight forward. If I need to make changes to one of our subscriptions - I have to make those changes one by one with individual amendments. I can't address everything at once. So for example if i need to edit the duration, price, and level of a subscription - I'm going to need to make three different amendments to do so rather than being able to address all in one fell swoop
  • The required password changes are way too frequent. I make my password complicated enough - no need for me to change it every few weeks.
  • Our own internally built system
I think once we finally have everything finished it will be vastly superior to our old system. There is so much more that it can handle doing and it is far more organized (especially with financial tracking) than our old system. Again, there have been a lot of growing pains with it, and 10 months after its implementation we still don't have everything running as we'd like it to.
I think part of the problem lies in the complexity of the products we sell. If we had more of a straightforward one size fits all product, I think Zuora would be much more effective. Given our products' complexity Zuora can be very difficult/tedious to use.