Unified Communications as a Service (UCaaS) Solutions
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Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-…
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions…
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Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone,…
Net2Phone is a VoIP solutions provider headdquartered in Newark, whose services include Hosted PBX, unified communications for remote workforces including live calling, live chat, and also web conferencing through their Huddle app available now in beta release, Microsoft Teams direct…
Evolve IP is a cloud-based business phone system that has integrations with third-party applications such as Google, Salesforce, and Zendesk. It includes features such as call forwarding, call park, voicemail, caller ID, group directory, audio conferencing, and inbound fax messaging.…
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AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing…
OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call…
Universal Connectivity helps clients simplify communications systems for more than two decades. The vendor states they believe flexible, scalable cloud-based telecommunications enable businesses to better connect with the clients they serve. Their products, customized solutions and…
FluentCloud, from FluentStream Technologies, is a dynamic, cloud-based business phone system. FluentCloud includes FluentStream's leading phone system, phone service and customer support team, all in one. The FluentCloud product aims to provide businesses with new telecommunications…
Bicom Systems is an international software telecommunication company. Founded in 2004, the company employs over 150 people across the world with offices in Sarajevo, Tuzla, Zenica, Banja Luka, London, Canada, France, and USA. Their teams manufacture, distribute and support unified…
More than just a PBX, Yeastar P-Series PBX System is a converged system purposed-built for SMEs' business communications. As a "PBX-Plus-More" solution, the P-Series unify voice, video, applications, and collaboration together, helping SMEs to enable extra productivity, fill the…
Cisco's UC-One (formerly BroadSoft) is a Unified Communications as a Service platform that allows users to work from desktops, tablets, desk phones, or smartphones, and move between devices. UC-One includes business phone services, messaging, audio and video conferencing, screen…
Switchvox is an IP PBX supporting business phone systems, allowing users to simplify communications down to one solution delivered on-premise or hosted in the Cloud. Switchvox Cloud is a fully-featured Unified Communications (UC) solution designed for SMBs, featuring presence, instant…
With 90 per cent of messages read within 90 seconds and more than 65,000 customers worldwide, MessageMedia aims to drive business success by creating engaging mobile experiences that customers love. The vendor boasts users across all industries who use their SMS services, including…
Wave IP from Vertical Communications in Santa Clara, California is a unified communications platform that combines voice, mobility and a variety of communications applications and services to connect customers and workforces. Core applications and features include a desktop management…
Blueface, a Comcast Business Company, is a Unified Communications as a Service Provider (UCaaS) offering a cloud business phone and SIP trunking for small to enterprise size business customers.
Unify Office is a cloud team collaboration and communications service delivered by Atos Unify in partnership with RingCentral, a market leader in UCaaS.
Intermedia Unite is a unified communications option and collaboration platform for SMBs, providing a PBX phone system, vide and web conferencing with screen sharing, chat, and file management and sharing.
West (formerly Intrado) has executed a series of transactions to transition their UCaaS business to numerous other providers, notably Fusion Connect.
Lumen Unified Communications and Collaboration (UC&C) (formerly CenturyLink) combine adaptive networking with a portfolio of technologies on a secure global network with end-to-end support. The UC&C portfolio includes cloud, hosted, and fully managed services built on best-…
Cisco offers hosted unified communications as a service.
Wavenet Prime is Wavenet's messaging solution that includes SMSC, MMSC, USSD and SMS Firewalls and is deployed around the world, according to the vendor, serving millions of customers. Designed based on the multitude of customer requirements gathered over the years it delivers flexibility…
Enghouse Connect is presented as a unified communication system for chat, video, telephony, and contact centers, supporting team collaboration, 1:1 chat, file sharing for managing customer cases, and integrated conferencing capabilities.
Founded in 2002, CallTower is a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for organizations worldwide. CallTower provides, integrates and supports solutions, including Microsoft® Teams Direct Routing, Operator…
ConvergeOne provides a path to modernizing contact center, workforce optimization and unified communications solutions to an integrated, enterprise-class, cloud-based solution, providing a hybrid workforce experience for enhanced customer experience.
Inbound/Outbound Omnichannel Contact Center Software An auto dialer using machine learning and predictive analytics to increase agent productivity. Key ROI metrics: 4 predictive algorithms cut agent idle with more right party contacts and fewer dropped callsAnswering Machine…
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Learn More About Unified Communications as a Service (UCaaS) Solutions
What are Unified Communications as a Service Solutions?
Unified Communications as a Service (UCaaS) platforms provide a broad range of communication and collaboration applications and services in the cloud. The three main capability areas UCaaS solutions cover are: voice/VoIP, audio and video conferencing, and instant messaging/chat. Many vendors also include team collaboration features, such as screen sharing or real-time document editing. Contact Center software may also be offered as a separate solution or add-on product.
Many vendors in the UCaaS space started out offering one type of communication tool, like Web Conferencing or VoIP software, and then expanded their cloud services to include other types of communication tools. As a result, there is a certain degree of overlap between UCaaS and these two software categories. Certain vendors may be more well known for their web conferencing and voice solutions, even if they also offer fully featured UCaaS platforms.
Other legacy unified communication (UC) vendors have had comprehensive unified communications solutions for a while, but many of these systems started out as on-premise solutions. Now, both vendors also offer unified communications delivered via the cloud.
Collaborative Meeting Services
As more and more organizations transition to remote working, businesses and their employees increasingly rely on UCaaS and Video Conferencing platforms to support their online collaboration needs. In this sense, UCaaS platforms are not only unifying communication across businesses, but actively facilitating collaborative activities.
Thus, ‘collaborative meeting services’ is becoming a popular new moniker for UCaaS platforms. Some examples of technology vendors that are leaning heavily into this trend include Microsoft (Microsoft Teams), Cisco (Cisco Webex Teams), and Zoom.
UCaaS Features & Capabilities
- Instant message/chat
- Presence Technology (makes it possible to locate and identify a computing device)
- Audio, web, and video conferencing
- Voice/VoIP technology
- Team collaboration features (e.g. screen sharing)
- Business email
- Call recording
- Centralized management
Some UCaaS vendors also offer contact-center capabilities, including auto-attendant, interactive voice response, call routing, and customer relationship management integrations. Many vendors are also building APIs into their offerings. This helps customers embed cloud-based communication tools directly into their applications.
UCaaS Comparison
Recent trends in the UCaaS space are changing how businesses think about their communications. Before purchasing a UCaaS solution, really think about whether or not your organization will benefit most from a unified platform, or will thrive best in a situation where different teams or departments manage their own communications tools, and rely only on a VoIP or web conferencing platform. Trends to look out for when determing which UCaaS solution may be right for you include:
- Increased integration options: Customers have become more demanding about integrations and require better integrations with CRM and other line-of-business applications.
- Security is becoming a differentiator with some vendors providing packaged encryption and VPN, as well as two-factor authentication and Single Sign-On.
- User interfaces are becoming more customizable. This enables customers to design the product around their corporate brand.
- A high degree of consolidation of different types of communication software (e.g. audio/video conferencing, VoIP) into unified cloud platforms.
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Pricing Information
Pricing ranges widely depending on the actual bundle of technologies purchased and the number of users. However, for the most comprehensive, enterprise-ready UCaaS solutions, pricing starts at around $300/year per license or user.
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Frequently Asked Questions
What's the difference between UCaaS and VoIP?
Think of VoIP as just one component of UCaaS. UCaaS platforms typically cover four main capability areas:
- Voice/VoIP
- Meeting solutions (including audio and video conferencing)
- Team collaboration (e.g. document sharing, screen sharing)
- Instant messaging/chat and presence technology
While VoIP is one component of these larger unified communications platforms, most vendors that have comprehensive UCaaS platforms still offer their Voice/VoIP solution as a stand-alone product. This is because many companies have their communication technology organized in a decentralized fashion, and still use separate solutions for different communication needs.
Is Zoom a UCaaS?
What's the difference between UCaaS and CCaaS?
CCaaS stands for "Contact Center as a Service", which refers to contact center software provided as a cloud-based, subscription service.
Whereas UCaaS consolidates organizations' communications platforms, CCaaS focuses on enabling multichannel communication via one platform. Additionally, UCaaS may be better suited for internal communication, versus external communication. In this case, CCaaS shines in applications meant for interactions with customers and clients en masse. However, if customer communications are low at your organization, a UCaaS platform should suffice for your needs.