Warren Richards

Warren Richards
Member for 3 years
TitleTeam Lead
Job TypeTeam Lead
DepartmentCustomer Service
CompanyAdvantage Communication Inc
IndustryTelecommunications
Size501-1000 employees

Expertise

ProductExperienceLevel of Expertise
Playvox
2 years
Verint Intelligent Virtual Assistant (IVA)
2 years
Calabrio Teleopti WFM
3 years
Cisco Finesse
3 years
Tethr
2 years
Slack
Zoom
Microsoft Teams
Google Drive
Salesforce Sales Cloud
TeamViewer
Jira Service Management
Cisco Jabber
Insightly
NICE CXone
Webex App
Microsoft Dynamics 365
Zendesk Suite
Dropbox Business
Box
Webex Meetings
Microsoft SharePoint
Skype for Business, now part of Microsoft Teams
Cisco Unified Contact Center
Twilio
Webex Contact Center
Oracle Fusion Service
Sparkcentral (discontinued)
LiveChat
LiveAgent
NICE Uptivity, discontinued
2 years
RingCentral Contact Center
2 years
Verint Community

Badges

Pundit- Contact Center
Pundit- Workforce Management
Pundit- Call Center Workforce Optimization
Trailblazer- Tethr
Pundit- Call Recording
Pundit- Conversation Intelligence
Pundit- Voice Recognition

Ratings and Reviews

No ratings or reviews.