Warren Richards
Warren Richards
Member for 3 years
Title | Team Lead |
---|---|
Job Type | Team Lead |
Department | Customer Service |
Company | Advantage Communication Inc |
Industry | Telecommunications |
Size | 501-1000 employees |
Expertise
Product | Experience | Level of Expertise |
---|---|---|
Playvox | 2 years | |
Verint Intelligent Virtual Assistant (IVA) | 2 years | |
Calabrio Teleopti WFM | 3 years | |
Cisco Finesse | 3 years | |
Tethr | 2 years | |
Slack | ||
Zoom | ||
Microsoft Teams | ||
Google Drive | ||
Salesforce Sales Cloud | ||
TeamViewer | ||
Jira Service Management | ||
Cisco Jabber | ||
Insightly | ||
NICE CXone | ||
Webex App | ||
Microsoft Dynamics 365 | ||
Zendesk Suite | ||
Dropbox Business | ||
Box | ||
Webex Meetings | ||
Microsoft SharePoint | ||
Skype for Business, now part of Microsoft Teams | ||
Cisco Unified Contact Center | ||
Twilio | ||
Webex Contact Center | ||
Oracle Fusion Service | ||
Sparkcentral (discontinued) | ||
LiveChat | ||
LiveAgent | ||
NICE Uptivity, discontinued | 2 years | |
RingCentral Contact Center | 2 years | |
Verint Community |
Badges
Pundit- Contact Center
Pundit- Workforce Management
Pundit- Call Center Workforce Optimization
Trailblazer- Tethr
Pundit- Call Recording
Pundit- Conversation Intelligence
Pundit- Voice Recognition
Ratings and Reviews
No ratings or reviews.