There’s no better way to kick-off the new year than with a celebration. We officially announced the winners of the Winter 2023 Best of Awards for key insight-specific data recognizing products’ Best Feature Set, Best Value for Price, and Best Relationship. Recipients receive badges to display on their TrustRadius product profiles and are highlighted within their unique category pages.  

“These aren’t pay-to-play awards. We recognize the products with genuine positive feedback from real customers. It’s the key to providing buyers with trusted information so they can make an optimal technology decision,” said Vinay Bhagat, TrustRadius Founder and CEO. 

Winter 2023 Best of Awards featured winners

Vendors have an opportunity to win in all three categories. The following products demonstrated excellence in their value for price, feature set, and customer relationships.   

Miro Interactive Whiteboard wins Best Value for Price

Miro is a visual collaboration platform that allows users to work together in real-time on a shared digital whiteboard. It features a wide range of tools for drawing, sketching, diagramming, and prototyping, as well as integrations with other popular collaboration and productivity software. With Miro, teams can brainstorm, plan projects, design prototypes, and more, all in one place. Users can also join video chats or share real-time comments and feedback on boards to keep projects moving forward.

“Miro has won a Winter 2023 Best of Award for Best Value for Price,” said Megan Headley, Vice President of Research at TrustRadius. “These awards are based directly on feedback from their customers. 98% of reviewers say Miro delivers good value for price.”

IBM Robotic Process Automation wins Best Feature Set

IBM Robotic Process Automation (RPA) helps organizations automate repetitive, tedious tasks. Data entry and document processing are two of the most common use cases. IBM RPA is designed to work in tandem with human employees, allowing them to focus on more complex and creative tasks while the software handles routine work. It is typically used in industries such as financial services, healthcare, and manufacturing to streamline processes, improve efficiency, and reduce errors.

“IBM RPA earned a Winter 2023 Best of Award for Feature Set as a direct result of user feedback on TrustRadius,” says Megan Headley, VP of Research at TrustRadius. “Reviewers on TrustRadius highlight IBM RPA’s bot scheduling capability, intuitive bot-building interface, and overall positive impact on productivity.”

SAP Concur wins Best Relationship 

SAP Concur is a cloud-based travel and expense management platform designed to help organizations streamline and automate the process of tracking and reimbursing employee spending. The platform includes features for booking travel, tracking expenses, creating and approving expense reports, and reconciling corporate credit card charges. SAP Concur also integrates with other financial systems, including accounting software and corporate credit card providers, to help organizations manage their expenses more efficiently. SAP Concur aims to reduce the time and effort required to manage employee expenses and to provide organizations with better visibility and control over their spending.

“SAP Concur has earned a Winter 2023 Best of Award for Best Relationship in the Expense Management category on TrustRadius,” said Megan Headley, VP of Research at TrustRadius. “This award is based entirely on feedback from SAP Concur’s customers. On TrustRadius, 95% of SAP Concur reviewers said they would buy the product again. Additionally, reviewers highlight the software’s ease of use, excellent support, and good approval workflow.” 

Qualifying for a TrustRadius Best of Award

Vendors have an opportunity to win in all three categories and all data is collected from verified customer reviews. 

The Best Value and Best Feature Set awards are based on the highest percentage of respondents who gave high ratings to the product’s feature set and value for the price. The Best Relationship award is earned by measuring collective data from reviewer insights for “Would Buy Again,” “Implementation Expectations,” and “Sales and Marketing Promises.”

To qualify for a Winter 2023 Best of Award, vendors must have a minimum of 10 reviews on their TrustRadius product profile during the last six-month time period (in this case, July 1 to December 31, 2022). The timeliness of the feedback ensures we have an accurate gauge of recent customer sentiment. To make the winner’s list, vendors must be ranked in the top three per award type in their technology category. 

If you need help earning more reviews, book time with us. We have all the tools you need to begin a review generation campaign, and we’re always here to help support you to get the most optimal results. 

Understanding the purpose of the Best of Awards

On average last year, our awards earned 5.6 million views for product profiles on our site.

“These recognitions not only benefit our vendor partners through increased exposure but also help elevate buyer confidence by making it clear which products are preferred in the market,” Bhagat said.

Even in the same category, products can be quite different. They might serve varying use cases, fill unique market niches, or have different strengths or standout features. Depending on a buyer’s criteria, they might find one product or another to be a better fit. Many technology companies struggle to communicate their points of differentiation with the buyer. The goal of our awards is to show why products are preferred.

“TrustRadius is founded on the principle of transparency,” said Megan Headley, Vice President of Research. “That’s why we require reviewers to write in-depth reviews, on average around 400 words each, all of which are vetted for authenticity by our team of researchers.”

Starting this week, the Winter 2023 Best of Award winners’ TrustRadius product profiles and category pages will begin displaying badges signifying wins for Best Feature Set, Best Value for Price, and Best Relationship.

Check out the 2023 TrustRadius awards calendar and start qualifying for our upcoming awards.