VoIP Monitoring Software

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Learn More About VoIP Monitoring Software

What is VoIP Monitoring Software?

VoIP analytics & monitoring software (sometimes called call analytics) evaluates the performance and quality of voice calls in a VoIP system. It may also be used for reviewing previous calls and troubleshooting the VoIP system.


Products branded more as call analytics may include tools that assess agent performance and efficiency, customer satisfaction, customer journey, etc. They may tie into CRMs or workforce management and optimization systems.

VoIP Monitoring Software Features

VoIP monitoring software shares the following identifiable features:

  • VoIP performance evaluations

  • VoIP call quality tests

  • VoIP traffic monitoring

  • Troubleshooting

  • Quality of Service (QoS) metrics- latency, jitter, packet loss

  • Customizable dashboard

  • Detailed performance reports

  • Multi-channel alerts

  • Visualization tools and widgets

  • Data storage and management

VoIP Monitoring Software Comparison

When comparing VoIP monitoring software, consider the following factors:

  1. QoS metrics: VoIP monitoring software usually includes QoS metrics to measure call quality. The most common QoS metrics are latency, jitter, and packet loss. Some VoIP monitoring products offer more advanced QoS metrics.

  2. Dashboard: VoIP monitoring software uses a customizable dashboard to display performance reports and visualizations. Businesses should evaluate the dashboard’s design and layout before purchasing VoIP monitoring software.

  3. Call analytics vs. VoIP Monitoring: Call analytics products include features that emphasize customer satisfaction. VoIP monitoring focuses on the performance and quality of voice calls. Businesses should evaluate their need for call analytics and VoIP monitoring to select the proper software.

VoIP Monitoring Software Price

VoIP monitoring software vendors charge a one-time license fee or a monthly/annual subscription fee. The cost of VoIP monitoring software can range from $9/month to over $250/month, depending on the included features and number of endpoints (IP phones). Most products offer a free subscription or limited free trial of the software.


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Frequently Asked Questions

What are common issues that VoIP Monitoring Software detects?

VoIP Monitoring Software uses Quality of Service (QoS) metrics to detect call quality issues. These issues include choppy audio, echoes, dropped calls, and loss of audio.

What are the benefits of using VoIP Monitoring Software?

VoIP Monitoring Software allows businesses to analyze the performance of their VoIP phone system. It also has troubleshooting tools that identify the causes of call quality or performance issues.

What is the best VoIP Monitoring Software?

PRTG is a Top Rated VoIP Monitoring Software with positive reviews for user-friendliness. Wireshark is a Packet Analyzer Tool with positive reviews for VoIP monitoring capabilities.

How much does VoIP Monitoring Software cost?

VoIP Monitoring Software vendors charge a one-time license fee or a monthly/annual subscription fee. The cost of VoIP Monitoring Software can range from $9/month to over $250/month, depending on the included features and number of endpoints (IP phones).