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VoIP Providers TrustMap
TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.
What is VoIP Technology?
VoIP stands for Voice over Internet Protocol. It is technology for delivering voice and other forms of communication over an Internet Protocol or IP. VoIP providers offer communications services that the business world relies on for collaboration. Typically, phone, video conferencing, and live chat are conducted on the VoIP platform, without assistance from the public switched telephone network (PSTN). There are also hybrid solutions that combine VoIP with PSTN.
VoIP presents the underlying technology for Unified Communications as a Service (UCaaS), which combines voice/VoIP, audio/video conferencing, and instant messaging/chat into one platform.
Benefits of IP Telephony
Compared to regular telephone networks, IP telephony aims to be:
Equally or more reliable
VoIP Providers vs. Unified Communications as a Service
Some VoIP providers are geared for SMBs who want a business phone with advanced telephony-type features and maybe some conferencing capability or minutes.
More sophisticated providers offer a highly scalable, end-to-end unified communications platform designed for larger enterprises. These UCaaS vendors tend to offer more reach and flexibility compared to point tools for collaboration, live chat, and web conferencing. They also aim to encompass all communication within the enterprise and across its boundaries, including integrated contact center functionality.
The top vendors offer both a unified communications platform as well as a low-cost VoIP solution.
VoIP Provider's Features & Capabilities
VoIP Providers generally support the following functions:
Multi-level Interactive Voice Response (IVR)
Directory of employee names
VoIP System Collaboration:
Mobile app for iOS
Mobile app for Android
Integration with contact & customer information systems (e.g., CRM, Outlook, etc)
Ring group (splitting calls or rotating them within a group of employees)
VoIP Providers ComparisonTo more easily compare VoIP products, consider evaluating different options based on these 3 key factors:
1. Standalone voice software vs. UCaaS suite: Are you looking for a simple voice-only solution, or a VoIP product that is embedded within a larger unified-communications-as-a-software (UCaaS) suite? Think about which type of solution will best serve your business needs. If you already use other online communication applications (e.g. video chat, messenger, team collaboration features), then being able to centralize these capabilities within one platform might be worth the extra cost. On the other hand, if you’re mainly looking for voice solution to use while traveling or in place of your own personal phone number, a lighter weight VoIP solution might be the best fit.
Start a VoIP provider comparison
Additional Factors to Consider
Security: Authorization, Authentication, Transport Layer Security (TLS), Media encryption (SRTP)
IP networks can be vulnerable, so various methods of providing communication privacy and security should be considered. Vendors may vary in how they attempt to secure communications.
Business Phones & other Hardware Components
Vendors must offer hardware to support their platforms' capabilities, such as phones, headsets, servers, and other infrastructural devices. Subtle differences between these devices may contribute to very similar and relatively equal software platforms being perceived very differently in terms of quality or fit. Therefore, these subtleties should not be discounted.
Call & Communications Analytics
A great deal of data is transmitted through these systems. Owing to this, VoIP solutions provide analytics to evaluate agent, channel, and call performance. These analytics can be used to seek out inefficiencies or anomalies, endpoint status, and more. Integration with VoIP analytics platforms might help monitor system performance.
Field, Telework & Telecommute
One potential benefit of VoIP and virtual offices is the ability to interact with personnel (or support personnel as they interact with customers) as though they were in the office. This includes dashboard interfaces, a reliable connection, quality streaming, and security protocols and methods (e.g. Virtual Private Network / VPN). Products may vary in their ability to function outside the boundaries of the enterprise.
VoIP providers often charge on a per month, per user basis. Prices generally start at around $20 per month, per user, and will increase from there with more advanced features.
Another factor to consider in the cost structure is the hardware. Many providers offer hardware rental as part of their service, at additional cost.
HCL Sametime (formerly IBM Lotus Sametime, acquired by HCL Technologies from IBM in 2018) is an enterprise-level unified communications and VoIP platform. It includes features such as instant messaging, web conferencing, voice and video integration, telephony capabilities, and presence…
Cisco Business Edition 7000 is a collaboration and universal communication, VOIP / telephony, conferencing and messaging platform for enterprises of 1000 to 5000 employees, pre-configured (or configurable) to meet the needs of enterprises in many different verticals.
FreeConferenceCall.com is a free audio conferencing solution with features such as audio and video conferencing, screen-sharing, call recording, transcribed keywords, one-click web controls, transcribed keywords, instant messaging, and integrations with Microsoft Outlook and Google…
Cisco Business Edition 6000 (BE6000) is a telephony and VoIP business phone with unified communications features from Cisco, similar to their enterprise Business Edition 7000 offering though targeted at SMBs with less extensive needs than their larger enterprise counterparts.
Offering a communications platform that provides global carrier-grade services, Telnyx in Chicago maintains an international, private IP network and grants its customers control over their communications through its portal and RESTful API. Telnyx products include voice (elastic SIP…
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
Beta Company's HotTelecom is a service that consists of a wide range of VoIP needs with over 6000 virtual phone numbers both local and mobile for business, designed to present an easy to use and affordable means of communication.HotTelecom offers virtual phone numbers, toll-free…
Evolve IP is a cloud-based business phone system that has integrations with third-party applications such as Google, Salesforce, and Zendesk. It includes features such as call forwarding, call park, voicemail, caller ID, group directory, audio conferencing, and inbound fax messaging.…
Freshcaller is a call center software for startups and small teams. Freshcaller lets businesses / teams set-up and run a powerful call center without spending a lot of time and money. It is suited for phone teams of size 1- 30.You can create custom greeting texts based on specific…
FluentCloud, from FluentStream Technologies, is a dynamic, cloud-based business phone system. FluentCloud includes FluentStream's leading phone system, phone service and customer support team, all in one. The FluentCloud product aims to provide businesses with new telecommunications…
The Cisco IP Phone 6800 Series multiplatform phones are designed for affordability. The vendor states they deliver reliable, business-grade audio, with Gigabit Ethernet integration and low power usage, and are ideal for customers with moderate to active VoIP needs. The 6800 Series…
Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and…
JustCall is a cloud-based phone system designed to help businesses get phone numbers (in 58 countries) and make, receive and track calls from a web app, mobile apps or desktop apps. According to the vendor, it solves all the telephony requirements for an organization’s sales, support,…
Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone,…
CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects.CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in…
Frequently Asked Questions
A recent TrustRadius survey of 200+ VoIP users found that these are the 5 main buying criteria to keep in mind when looking for a new VoIP service:
- Ease of use
- Reliability of the service
- Call quality
- Access to 24/7 support
To learn more about VoIP software in general and read product reviews, visit our VoIP category page.
VoIP software can be used for a range of business communication needs. Common use cases for VoIP services include:
- Having a personal VoIP phone number
- Internal business communication
- Sales communication
- Client/customer communication
- Customer service/support
- Contact center activities
Learn more about VoIP software and read product reviews on our VoIP category page.