Highfive is a great tool to use internally or with other companies who have Highfive. If you have clients that are not as used to doing WebEx type calls or do not like to try a new software, it is not a great fit.
ConnectWise Control has saved us hours of troubleshooting at trade shows and other events. The frustration level of walking people through things over the phone cannot be overstated. This is now gone.
Ease of use: our technicians can simply click a computer on their dashboard and be connected to the client in seconds. Once connected, we can easily support the client, drop files, and use a whiteboard function if need be.