These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.
TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.
Workforce Management Software is concerned with scheduling and tracking the workforce. The goal is to distribute and allocate workers in the most effective and efficient way. This is particularly important for organizations with shift workers, such as contact centers and service businesses.
Key features and capabilities include:
Time and attendance tracking
Labor scheduling
Compliance monitoring (e.g. with labor laws)
Leave management
Staffing optimization
Task management
Employee self-service, including time off requests and peer-to-peer shift trades
WFM software also occasionally includes payroll functionality.
Some platforms in this category are point solutions that focus on scheduling, regulations, and staff optimization. Others are broader Human Capital Management (HCM) suites with strong workforce management capabilities, such as Kronos Workforce Ready and Workforce Central, UltiPro, and Ceridian Dayforce HCM. The Kronos product family started as a time tracking solution—a typical trajectory for WFM software.
Many products in this category are geared toward a certain type of employee or industry, such as contingent or hourly workforces, call centers or service industries. These WFM products are designed to better support high turnover environments and provide a low learning curve so employees and administrators can quickly adopt the platform as needed. They may also provide specialized interfaces or features tailored to specific industries, particularly call centers.
Some specialized workforce management systems include:
Aspect: geared towards call centers.
Aladtec: specialized for public safety organizations.
Beeline VMS and Fieldglass VMS: focused on contingent workforce management and project-based WFM.
Other products, like Kronos Workforce Ready, aim to serve large enterprises with diverse workforces. These products will be more suitable across a wider range of workforces, but may also require more customization to a particular workforce’s needs.
To more easily compare workforce management tools, consider evaluating different options based on these aspects of the products and your needs:
Point solution vs. HCM suite: Many workforce management capabilities can be found within broader hr management packages. If you’re looking for workforce management functions as well as more comprehensive HR capabilities, one of the HCM suites may be more ideal. However, if you’re looking for workforce management tools to supplement your existing HR toolkit, a point solution that can integrate with your HRIS and payroll software may be a more efficient purchase.
Industry-specific or general: Most workforce management tools provide core scheduling and attendance functions that are applicable across industries. However, if you are in an industry with a unique workforce makeup, such as one with high turnover or highly regimented time-based tasks, using a tool that is tailored to your industry can add efficiencies in productivity and compliance measures. If your workforce makeup is not specialized to your industry, a less tailored product may be a better fit.
Usability: How ease to learn and use is the product for administrators and employees? In particular, the lower the barrier to employee self-service for processes like schedule requests, time card access, and attendance management, the lower the administrative burden on your business.
Workforce management solutions are often offered on a subscription model, and priced on a per employee, per month basis. The price may vary depending on feature density, and some vendors may require a minimum number of employees.
(1-25 of 134) Sorted by Most Reviews
INX InControl is an easy-to-use, mobile and configurable OHS management system that allows users to take control of occupational health, safety and environmental requirements. Taking a proactive approach in managing safety and risks assists organisations in preventing or lessening…
Branch Messenger is an enterprise-wide self-service scheduling tool for hourly employees. Branch is currently adopted at the enterprise level in retail, restaurant, hospitality, call centers, fitness, banking, and airlines. The native mobile apps for iOS and Android allow employees…
NurseGrid Manager is a SaaS schedule management solution for nursing departments needing to centralize their staffing processes and make their current scheduling software simpler for managers and nurses to use.Because the service is cloud-based, it can be accessed from any computer,…
INX InForm promises to simplify obligation and communication management to ensure compliance and stakeholder satisfaction.Obligations, stakeholder and issues management is a critical component to the successful delivery of projects and ensuring organisations remain compliant, sustainable…
The Workforce & Operations Management application from the Canadian company Trapeze Group is deisgned to support rail and bus operations, companies, and city services.
CloudFactory, now headquartered in Reading, offers Workstreams, a workforce outsourcing platform for repetitive data tasks (e.g. data entry).
Cartus, headquartered in Danbury, offers the MovePro Toolkit, a suite of apps and tools designed to support employers' and employees' relocation needs.
Saviom Software headquartered in Sydney offers Saviom Enterprise Resource Management (ERM), designed to provide project managers with demand and project forecasting and human resource budgeting, allocation, and scheduling to meet enterprise needs, efficiently.
InnerMobility is an AI-powered internal talent marketplace that aims to help companies foster personal development while driving growth. Businesses can use InnerMobility to match employees with opportunities from part-time projects, to full-time moves, talent swaps, and mentorships.…
Nakisa Hanelly is a cloud-based organizational design solution with org chart and employee analytics. Hanelly allows you to visualize your current organization and plan future structures through intuitive organizational design. Nakisa Hanelly compliments and integrates with third-…
Vultus Connect is a workforce manager for post-recruitment processes like employee database, timesheets, documents, benefits and expenses, presented what the vendor presents as an all in one easy-to-use interface. They further state that with Vultus Connect, users can ensure legal…
King of Time from HUUBAP in Singapore is presented by the vendor as a full spectrum employee shift managemement solution, featuring employee scheduling, overtime (and other) approval workflows, task and administrative delegation, leave management and attendance monitoring, an alert…
CEIPAL Corp headquartered in Rochester offers CEIPAL WorkForce, an HRIS featuring integrated workforce management features (timesheet, work authorization and leave management, and business performance related workforce analytics), as well as HR Service Delivery (employee self-service…
A complete suite of Employee Scheduling, Attendance, Time Off Management, Onboarding and Labor Law Compliance features designed to make workforces successful.
