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Workforce Management Software is concerned with scheduling and tracking the workforce. The goal is to distribute and allocate workers in the most effective and efficient way. This is particularly important for organizations with shift workers, such as contact centers and service businesses.
Key features and capabilities include:
Time and attendance tracking
Labor scheduling
Compliance monitoring (e.g. with labor laws)
Leave management
Staffing optimization
Sometimes WFM software includes payroll functionality.
Some platforms in this category are point solutions that focus on scheduling, regulations, and staff optimization. Others are broader Human Capital Management (HCM) suites with strong workforce management capabilities, such as Kronos Workforce Ready and Workforce Central, UltiPro, and Ceridian Dayforce HCM. Ultipro and Dayforce HCM began life as payroll solutions and expanded from there. The Kronos product family started as a time tracking solution—a typical trajectory for WFM software.
Many products in this category are geared toward a certain type of employee or industry, such as contingent or hourly workforces, call centers or service industries. Other products, like Kronos Workforce Ready, aim to serve large enterprises with diverse workforces.
Here are a few examples:
Aspect is geared towards call centers.
Aladtec is specialized for public safety organizations.
Beeline VMS and Fieldglass VMS are focused on contingent workforce management and project-based WFM.
Workforce management solutions are often offered on a subscription model, and priced on a per employee, per month basis. The price may vary depending on feature density, and some vendors may require a minimum number of employees.
SmartLinx Solutions offers a workforce management suite that includes applicant tracking, staff schedule optimization, time and attendance, human resources, payroll, employee self-service, business analytics, licensing and training management, ACA compliance management, mobility, and time clocks,...
Ramco Global Payroll is compliant across 40+ countries covering ANZ, Asia (including China & Japan), Middle East & Africa. With integrated Core HR, Compensation Management, Time & Attendance and Expense modules, Ramco offers a unified Payroll solution that can be deployed on-cloud and...
INX InControl is an easy-to-use, mobile and configurable OHS management system that allows users to take control of occupational health, safety and environmental requirements. Taking a proactive approach in managing safety and risks assists organisations in preventing or lessening unforeseen work...
BALANCEworks is a software platform from affirmative action plan and HR compliance consulting company Berkshire Associates Inc. It includes BALANCEaap (create and manage an affirmative action program), BALANCEhub (workforce analytics and compliance control), and BALANCEtrak (recruiting).
NurseGrid Manager is a SaaS schedule management solution for nursing departments needing to centralize their staffing processes and make their current scheduling software simpler for managers and nurses to use.Because the service is cloud-based, it can be accessed from any computer, including the...
Branch Messenger is an enterprise-wide self-service scheduling tool for hourly employees. Branch is currently adopted at the enterprise level in retail, restaurant, hospitality, call centers, fitness, banking, and airlines. The native mobile apps for iOS and Android allow employees to view their ...
Kalo is a freelance management system built for companies looking to streamline the way they work with freelancers. Kalo provides entire organizations and individual teams one simple platform to organize their freelancers - onboard, assign work, track invoices and pay. With the Kalo you can easi...
Parsable in San Francisco offers their workflow authoring platform for mobile workforces, which also supports status checking and digital oversight of task completion, and other tools for mobile work execution.
INX InForm promises to simplify obligation and communication management to ensure compliance and stakeholder satisfaction.Obligations, stakeholder and issues management is a critical component to the successful delivery of projects and ensuring organisations remain compliant, sustainable and soci...
Optimise and manage your agile workforce with Expert 360Expert360 Enterprise helps teams drive business performance through direct access to the best talent on-demand. Find, engage, manage and pay top freelance talent at scale.Easily and quickly access top on-demand talentExpert360’s search and m...
ReedGroup, headquartered in Westminster, offers LeavePro, a leave and absence management software platform.
Cartus, headquartered in Danbury, offers the MovePro Toolkit, a suite of apps and tools designed to support employers' and employees' relocation needs.
CloudFactory, now headquartered in Reading, offers Workstreams, a workforce outsourcing platform for repetitive data tasks (e.g. data entry).
Torry Harris Business Solutions headquartered in New Jersey offers Timesheet Manager, a geo-fenced application designed to determine if the employee is on the premises or on a job location.
The My Torry Harris application, from Torry Harris Business Solutions in New Jersey, is a time sheet and leave management application, as well as employee directory viewing app.
The Workforce & Operations Management application from the Canadian company Trapeze Group is deisgned to support rail and bus operations, companies, and city services.
InnerMobility is an AI-powered internal talent marketplace that aims to help companies foster personal development while driving growth. Businesses can use InnerMobility to match employees with opportunities from part-time projects, to full-time moves, talent swaps, and mentorships. According to ...
Nakisa Hanelly is a cloud-based organizational design solution with org chart and employee analytics. Hanelly allows you to visualize your current organization and plan future structures through intuitive organizational design. Nakisa Hanelly compliments and integrates with third-party HCM solu...
Saviom Software headquartered in Sydney offers Saviom Enterprise Resource Management (ERM), designed to provide project managers with demand and project forecasting and human resource budgeting, allocation, and scheduling to meet enterprise needs, efficiently.
Paypro Workforce Management is a workforce management (WFM) solution emphasizing benefits administration, time and attendance, and includes an ATS. Via a partnership with Kronos, and through deploying Kronos Workforce Ready, Paypro scales to present a whole WFM.
Safesite is a risk management and safety app from the company of the same name based in San, Francisco, CA. According to the vendor, it's a free, easy-to-use, digital safety solution for individuals and teams who want to collaborate, ditch paper, and improve safety. Get started with safety inspe...