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Workforce Management Software is concerned with scheduling and tracking the workforce. The goal is to distribute and allocate workers in the most effective and efficient way. This is particularly important for organizations with shift workers, such as contact centers and service businesses.
Key features and capabilities include:
Time and attendance tracking
Labor scheduling
Compliance monitoring (e.g. with labor laws)
Leave management
Staffing optimization
Sometimes WFM software includes payroll functionality.
Some platforms in this category are point solutions that focus on scheduling, regulations, and staff optimization. Others are broader Human Capital Management (HCM) suites with strong workforce management capabilities, such as Kronos Workforce Ready and Workforce Central, UltiPro, and Ceridian Dayforce HCM. Ultipro and Dayforce HCM began life as payroll solutions and expanded from there. The Kronos product family started as a time tracking solution—a typical trajectory for WFM software.
Many products in this category are geared toward a certain type of employee or industry, such as contingent or hourly workforces, call centers or service industries. Other products, like Kronos Workforce Ready, aim to serve large enterprises with diverse workforces.
Here are a few examples:
Aspect is geared towards call centers.
Aladtec is specialized for public safety organizations.
Beeline VMS and Fieldglass VMS are focused on contingent workforce management and project-based WFM.
Workforce management solutions are often offered on a subscription model, and priced on a per employee, per month basis. The price may vary depending on feature density, and some vendors may require a minimum number of employees.
Synerion Enterprise is a workforce management solution designed for medium to enterprise size businesses. This solution is comprised of modules including: Absence Management, Time Costing, Time and Attendance, and Staff Scheduling. According to the vendor, their software allows customers to control…
Reflexis ONE is a retail execution and workforce solution featuring budgeting, forecasting, and scheduling. Instead of having store managers build and tweak schedules, Reflexis ONE provides store managers with an optimized schedule based on employee availability and store performance/demand data.
Vultus Connect is a workforce manager for post-recruitment processes like employee database, timesheets, documents, benefits and expenses, presented what the vendor presents as an all in one easy-to-use interface. They further state that with Vultus Connect, users can ensure legal compliance easily …
TimeSimplicity from SwipeClock in South Jordan, Utah is a workforce management and scheduling offering with features like over-time / under-staffing alerts and correction, scheduling optimization and automated "best-fit" scheduling, and more. SwipeClock acquired TimeSimplicity (the company and its f…
Workloud by ScheduleSoft headquartered in Madison, Wisconsin is a workforce management system combining time & attendance with compliance features, demand driven scheduling, and production schedule-based planning, optimized for manufacturers, and usable by others with similar needs for demand / prod…
Visual Planning is a resource and workforce management solution built around a customizable scheduling, HR, and field service management, from French company Stilog IST.
INX InForm promises to simplify obligation and communication management to ensure compliance and stakeholder satisfaction.Obligations, stakeholder and issues management is a critical component to the successful delivery of projects and ensuring organisations remain compliant, sustainable and sociall…
Connecteam offers companies an easy, fast, and comprehensive way to manage deskless employees successfully for free. Connecteam offers managers a unique mobile app Launch Pad that is desktop based. The Launch Pad lets managers create a fully branded employee app in 15 minutes and share it with the…
FarEye is a mobile workforce management platform. It is a customizable job scheduling & tracking app for enterprises with a mobile workforce. FarEye automates processes, including planning, managing, and dispatching the field workforce. FarEye is a global IT start-up that was launched in the yea…
Kalo is a freelance management system built for companies looking to streamline the way they work with freelancers. Kalo provides entire organizations and individual teams one simple platform to organize their freelancers - onboard, assign work, track invoices and pay. With the Kalo you can easily …
Nakisa Hanelly is a cloud-based organizational design solution with org chart and employee analytics. Hanelly allows you to visualize your current organization and plan future structures through intuitive organizational design. Nakisa Hanelly compliments and integrates with third-party HCM solutio…
HRweb is presented by the vendor, the company of the same name in Durham, as a low-cost but comprehensive workforce management tool for small businesses to simplify administrative tasks, comply with regulations and develop & retain talent, offering an annual contract or month-to-month payment.
Parsable in San Francisco offers their workflow authoring platform for mobile workforces, which also supports status checking and digital oversight of task completion, and other tools for mobile work execution.
Ramco Global Payroll is compliant across 40+ countries covering ANZ, Asia (including China & Japan), Middle East & Africa. With integrated Core HR, Compensation Management, Time & Attendance and Expense modules, Ramco offers a unified Payroll solution that can be deployed on-cloud and on…
Cronforce is a time tracking and expense management platform from the company of the same name headquartered in Germany.
Allocate Software provides specialized workforce management and corporate governance, risk & compliance software. Allocate HealthSuite is an integrated suite of applications for healthcare workforce management, and analytics.
System Bookings is appointment scheduling software that provides automated online booking solutions.
WorkDeskPro is cloud-based field service management software. Some key features include: Scheduling, Dispatching, Invoicing and Quotations, and Reporting.
The Mitrefinch workforce management suite is suitable for medium to large organizations. It is used by over 4,000 organizations to measure, analyze and manage employees' working time, and deploy human resources more efficiently. Modules include time & attendance, absence management, scheduling, …
Fuse Workforce Management (formerly ProPayRoll) headquartered in Florida offers their eponymous platform for workforce management payroll services.
There are plenty of options out there, but here's our shortlist of the best Workforce Management Software. These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. To qualify, a product must have 10 or more recent reviews and a trScore of 7.5 or higher, indicating above-average satisfaction for business technology. The products with the highest trScores appear first on the list. Read more about the Top Rated criteria.
