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Workforce Management Software is concerned with scheduling and tracking the workforce. The goal is to distribute and allocate workers in the most effective and efficient way. This is particularly important for organizations with shift workers, such as contact centers and service businesses.
Key features and capabilities include:
Time and attendance tracking
Labor scheduling
Compliance monitoring (e.g. with labor laws)
Leave management
Staffing optimization
Sometimes WFM software includes payroll functionality.
Some platforms in this category are point solutions that focus on scheduling, regulations, and staff optimization. Others are broader Human Capital Management (HCM) suites with strong workforce management capabilities, such as Kronos Workforce Ready and Workforce Central, UltiPro, and Ceridian Dayforce HCM. Ultipro and Dayforce HCM began life as payroll solutions and expanded from there. The Kronos product family started as a time tracking solution—a typical trajectory for WFM software.
Many products in this category are geared toward a certain type of employee or industry, such as contingent or hourly workforces, call centers or service industries. Other products, like Kronos Workforce Ready, aim to serve large enterprises with diverse workforces.
Here are a few examples:
Aspect is geared towards call centers.
Aladtec is specialized for public safety organizations.
Beeline VMS and Fieldglass VMS are focused on contingent workforce management and project-based WFM.
Workforce management solutions are often offered on a subscription model, and priced on a per employee, per month basis. The price may vary depending on feature density, and some vendors may require a minimum number of employees.
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ReedGroup, headquartered in Westminster, offers LeavePro, a leave and absence management software platform.
Frontline Education offers a time and absence tracking application, Frontline Absence Management.