Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.
Workforce Management Software
Best Workforce Management Software
TrustMaps are two-dimensional charts that compare products based on satisfaction ratings and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.
Workforce Management Software Overview
What is Workforce Management (WFM) Software?
Workforce Management Software is concerned with scheduling and tracking the workforce. The goal is to distribute and allocate workers in the most effective and efficient way. This is particularly important for organizations with shift workers, such as contact centers and service businesses.
WFM Software Features & Capabilities
Key features and capabilities include:
Time and attendance tracking
Compliance monitoring (e.g. with labor laws)
Sometimes WFM software includes payroll functionality.
Specialized WFM vs. HCM Suites
Some platforms in this category are point solutions that focus on scheduling, regulations, and staff optimization. Others are broader Human Capital Management (HCM) suites with strong workforce management capabilities, such as Kronos Workforce Ready and Workforce Central, UltiPro, and Ceridian Dayforce HCM. Ultipro and Dayforce HCM began life as payroll solutions and expanded from there. The Kronos product family started as a time tracking solution—a typical trajectory for WFM software.
Many products in this category are geared toward a certain type of employee or industry, such as contingent or hourly workforces, call centers or service industries. Other products, like Kronos Workforce Ready, aim to serve large enterprises with diverse workforces.
Here are a few examples:
Aspect is geared towards call centers.
Aladtec is specialized for public safety organizations.
Workforce management solutions are often offered on a subscription model, and priced on a per employee, per month basis. The price may vary depending on feature density, and some vendors may require a minimum number of employees.
Workforce Management Products
Listings (26-50 of 120)
ATOSS Staff Efficiency Suite is a German workforce management product that includes several modules: Time and Attendance, Workforce Forecasting, Workforce Scheduling, Management Analysis, Mobile Workforce Management, Employee & Manager Self Service, and Task Management. It is available either...
ADP Health Compliance is a SmartCompliance module designed to help organizations manage compliance with the IRS Regulated Affordable Care Act. It helps determine employees' eligibility, analyze coverage affordability, and manage IRS reporting, exchange notices, and penalties - all while giving co...
PRO Unlimited headquarted in Boca Raton, Florida offers the Wand Vendor Management System (VMS), a workforce management system for a contingent workforce.
FingerCheck is a web-based time and attendance solution. Some key features include: Data Processing, Flexible Viewing Methods and Time Cards and Payroll Integration.
Celayix is a workforce management software solution offered by Celayix, Inc.
AsureForce Time & Labor Management is a workforce management system from Asure Software headquartered in Austin, Texas featuring time and attendance along with mobile workforce, selfie login, resource sharing, hoteling & telecommuting supporting features.
With the TimeForge suite of workforce management tools users can manage employee scheduling, payroll, vacation requests and more from a single portal designed to easily integrate with other systems. TimeForge was acquired and is now owned and supported by TRUNO (acquired 2016).
IQNavigator is a workforce management software solution.
Resource Guru is a resource scheduling solution. The solution is based around a central bookings calendar that gives users a high-level visibility of their resources and is designed to make resource planning simple.The vendor says that its drag and drop interface makes creating, editing, and movi...
Infor CloudSuite Workforce Management (WFM) is a labor optimization, planning, and time and attendance software solution that manages employee resource demand, labor performance, and business analytics. The product is an evolution of technology acquired with WFM vendor Workbrain.
AccelerationVMS is a vendor and workforce management system for a contingent workforce, from HR services company AgileOne (formerly Agile-1) headquartered in Torrance, California.
Australian company Skedulo offers their eponymous workforce management software optimized for managing a team of mobile employees working in the field.
Motus is a mobile workforce planning and optimization tool. It is designed to make field service agents more productive, and make mobile service operations more profitable. The cloud-based platform automatically captures mileage, and plans optimized routes. It integrates vehicle reimbursement, pe...
Humanity is cloud-based workforce management software. Available on the Humanity Platform are applications that will streamline your: Employee Scheduling, Time & Attendance, and Leave Management.
Calamari is a workforce management software system offered by Chrobrus.
Blueforce is a time tracking management software solution offered by EPAY Systems.
NetDispatcher is field service software. It is focused on field service automation for companies between 20-250 employees or more. Some key features include: Mobile Scheduling, Time and Expense Management, and Report Center.
System Bookings is appointment scheduling software that provides automated online booking solutions.
eSchedule is employee scheduling software designed for a mobile workforce.
eResource Scheduler is a project management software built around employee management, scheduling management, and forecasting.
VPI EMPOWER is a suite of workforce analytics applications with a workforce management system, developed by Voice Print International (VPI) and acquired by NICE Systems in 2016.
TrackTik is a workforce management system dedicated to managing guards and security personnel, from the company of the same name in Quebec.
OneContact WFO (formerly OneWorkforce) is a workforce management system for call centers, from Portuguese company Collab.
Allocate Software provides specialized workforce management and corporate governance, risk & compliance software. Allocate HealthSuite is an integrated suite of applications for healthcare workforce management, and analytics.