Workforce Management Software

Best Workforce Management Software include:

UltiPro, Paypro Workforce Management, NICE inContact CXone, Kronos Workforce Ready, and Ceridian Dayforce.

Workforce Management Software TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Workforce Management Software Overview

What is Workforce Management (WFM) Software?

Workforce Management Software is concerned with scheduling and tracking the workforce. The goal is to distribute and allocate workers in the most effective and efficient way. This is particularly important for organizations with shift workers, such as contact centers and service businesses.

WFM Software Features & Capabilities

Key features and capabilities include:

  • Time and attendance tracking

  • Labor scheduling

  • Compliance monitoring (e.g. with labor laws)

  • Leave management

  • Staffing optimization

  • Task management

  • Employee self-service, including time off requests and peer-to-peer shift trades

WFM software also occasionally includes payroll functionality.

Specialized WFM vs. HCM Suites

Some platforms in this category are point solutions that focus on scheduling, regulations, and staff optimization. Others are broader Human Capital Management (HCM) suites with strong workforce management capabilities, such as Kronos Workforce Ready and Workforce Central, UltiPro, and Ceridian Dayforce HCM. The Kronos product family started as a time tracking solution—a typical trajectory for WFM software.

Industry Specialization

Many products in this category are geared toward a certain type of employee or industry, such as contingent or hourly workforces, call centers or service industries. These WFM products are designed to better support high turnover environments and provide a low learning curve so employees and administrators can quickly adopt the platform as needed. They may also provide specialized interfaces or features tailored to specific industries, particularly call centers.

Some specialized workforce management systems include:

Other products, like Kronos Workforce Ready, aim to serve large enterprises with diverse workforces. These products will be more suitable across a wider range of workforces, but may also require more customization to a particular workforce’s needs.

Workforce Management Software Comparison

To more easily compare workforce management tools, consider evaluating different options based on these aspects of the products and your needs:

  1. Point solution vs. HCM suite: Many workforce management capabilities can be found within broader hr management packages. If you’re looking for workforce management functions as well as more comprehensive HR capabilities, one of the HCM suites may be more ideal. However, if you’re looking for workforce management tools to supplement your existing HR toolkit, a point solution that can integrate with your HRIS and payroll software may be a more efficient purchase.

  2. Industry-specific or general: Most workforce management tools provide core scheduling and attendance functions that are applicable across industries. However, if you are in an industry with a unique workforce makeup, such as one with high turnover or highly regimented time-based tasks, using a tool that is tailored to your industry can add efficiencies in productivity and compliance measures. If your workforce makeup is not specialized to your industry, a less tailored product may be a better fit.

  3. Usability: How ease to learn and use is the product for administrators and employees? In particular, the lower the barrier to employee self-service for processes like schedule requests, time card access, and attendance management, the lower the administrative burden on your business.

Pricing Information

Workforce management solutions are often offered on a subscription model, and priced on a per employee, per month basis. The price may vary depending on feature density, and some vendors may require a minimum number of employees.

Workforce Management Products

(1-25 of 120) Sorted by Most Reviews

2 ratings
2 reviews
Shortlist is designed to help companies find and manage their complete external workforce (freelancers, contractors, and vendors) by providing a single platform to source, onboard, manage, review/rate and pay them.
PRO Unlimited Wand VMS
4 ratings
2 reviews
PRO Unlimited headquarted in Boca Raton, Florida offers the Wand Vendor Management System (VMS), a workforce management system for a contingent workforce.
5 ratings
2 reviews
Calamari is a workforce management software system offered by Chrobrus.
ADP SmartCompliance Health Compliance
4 ratings
2 reviews
ADP Health Compliance is a SmartCompliance module designed to help organizations manage compliance with the IRS Regulated Affordable Care Act. It helps determine employees' eligibility, analyze coverage affordability, and manage IRS reporting, exchange notices, and penalties - all while giving compa…
2 ratings
1 reviews
FingerCheck is a web-based time and attendance solution. Some key features include: Data Processing, Flexible Viewing Methods and Time Cards and Payroll Integration.
1 ratings
1 reviews
Celayix is a workforce management software solution offered by Celayix, Inc.
1 ratings
1 reviews
TimeSimplicity from SwipeClock in South Jordan, Utah is a workforce management and scheduling offering with features like over-time / under-staffing alerts and correction, scheduling optimization and automated "best-fit" scheduling, and more. SwipeClock acquired TimeSimplicity (the company and its f…
AsureForce Time & Labor Management
1 ratings
1 reviews
AsureForce Time & Labor Management is a workforce management system from Asure Software headquartered in Austin, Texas featuring time and attendance along with mobile workforce, selfie login, resource sharing, hoteling & telecommuting supporting features.
2 ratings
1 reviews
With the TimeForge suite of workforce management tools users can manage employee scheduling, payroll, vacation requests and more from a single portal designed to easily integrate with other systems. TimeForge was acquired and is now owned and supported by TRUNO (acquired 2016).
4 ratings
1 reviews
IQNavigator is a workforce management software solution.
1 ratings
1 reviews
Motus is a mobile workforce planning and optimization tool. It is designed to make field service agents more productive, and make mobile service operations more profitable. The cloud-based platform automatically captures mileage, and plans optimized routes. It integrates vehicle reimbursement, perso…
Kronos Workforce Dimensions
1 ratings
1 reviews
Powered by the Kronos D5 platform, Workforce Dimensions offers an emphasis on employee experience and a focus on operational insight into managing the workforce. The suite features modules including Kronos Workforce Dimensions Timekeeping, Workforce Dimensions Scheduling, Workforce Dimensions HR, a…
AT&T Workforce Manager
2 ratings
1 reviews
The AT&T Workforce Manager is a field service management and workforce scheduling solution that includes a set of modules and applications suited to the needs of service businesses (e.g. HVAC) that rely on field technicians.
Resource Guru
3 ratings
1 reviews
Resource Guru is a resource scheduling solution. The solution is based around a central bookings calendar that gives users a high-level visibility of their resources and is designed to make resource planning simple.The vendor says that its drag and drop interface makes creating, editing, and moving …
AgileOne AccelerationVMS
2 ratings
1 reviews
AccelerationVMS is a vendor and workforce management system for a contingent workforce, from HR services company AgileOne (formerly Agile-1) headquartered in Torrance, California.
2 ratings
1 reviews
Australian company Skedulo offers their eponymous workforce management software optimized for managing a team of mobile employees working in the field.
Humanity (formerly ShiftPlanning)
8 ratings
1 reviews
Humanity (formerly ShiftPlanning) is cloud-based workforce management software. Available on the Humanity Platform are applications that will streamline your: Employee Scheduling, Time & Attendance, and Leave Management.
Infor CloudSuite Workforce Management (WFM)
2 ratings
1 reviews
Infor CloudSuite Workforce Management (WFM) is a labor optimization, planning, and time and attendance software solution that manages employee resource demand, labor performance, and business analytics. The product is an evolution of technology acquired with WFM vendor Workbrain.
Blueforce is a time tracking management software solution offered by EPAY Systems.
NetDispatcher is field service software. It is focused on field service automation for companies between 20-250 employees or more. Some key features include: Mobile Scheduling, Time and Expense Management, and Report Center.
eSchedule is employee scheduling software designed for a mobile workforce.
System Bookings
System Bookings is appointment scheduling software that provides automated online booking solutions.
eResource Scheduler
eResource Scheduler is a project management software built around employee management, scheduling management, and forecasting.
Collab OneContact WFO
OneContact WFO (formerly OneWorkforce) is a workforce management system for call centers, from Portuguese company Collab.
VPI EMPOWER is a suite of workforce analytics applications with a workforce management system, developed by Voice Print International (VPI) and acquired by NICE Systems in 2016.

Frequently Asked Questions

What is workforce management?

Workforce management is the process of scheduling and organizing your business’s labor force as efficiently and effectively as possible. It often utilizes workforce management software to automate some processes and enable employee self-service.

Why is workforce management important?

Workforce management is important for minimizing labor expenses and efficiently scheduling employees at high volume.

What is a workforce management system?

A workforce management system is a scheduling, attendance and leave management, and time tracking platform for optimizing employee scheduling. It often complements other HR systems, such as payroll.

Who needs workforce management software?

Workforce management software is ideal for organizations with large labor forces, particularly shift or hourly employees.

How much does workforce management software cost?

Pricing varies widely based on number of employees and features available. Basic products can be sold as low as $2-4 per user, per month, and can scale up to tens of dollars per user, per month.