Workforce Management Software

Best Workforce Management Software include:

UltiPro, Paypro Workforce Management, NICE inContact CXone, Ceridian Dayforce, and Kronos Workforce Ready.

Workforce Management Software TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Workforce Management Software Overview

What is Workforce Management (WFM) Software?

Workforce Management Software is concerned with scheduling and tracking the workforce. The goal is to distribute and allocate workers in the most effective and efficient way. This is particularly important for organizations with shift workers, such as contact centers and service businesses.

WFM Software Features & Capabilities

Key features and capabilities include:

  • Time and attendance tracking

  • Labor scheduling

  • Compliance monitoring (e.g. with labor laws)

  • Leave management

  • Staffing optimization

  • Task management

  • Employee self-service, including time off requests and peer-to-peer shift trades

WFM software also occasionally includes payroll functionality.

Specialized WFM vs. HCM Suites

Some platforms in this category are point solutions that focus on scheduling, regulations, and staff optimization. Others are broader Human Capital Management (HCM) suites with strong workforce management capabilities, such as Kronos Workforce Ready and Workforce Central, UltiPro, and Ceridian Dayforce HCM. The Kronos product family started as a time tracking solution—a typical trajectory for WFM software.

Industry Specialization

Many products in this category are geared toward a certain type of employee or industry, such as contingent or hourly workforces, call centers or service industries. These WFM products are designed to better support high turnover environments and provide a low learning curve so employees and administrators can quickly adopt the platform as needed. They may also provide specialized interfaces or features tailored to specific industries, particularly call centers.

Some specialized workforce management systems include:

Other products, like Kronos Workforce Ready, aim to serve large enterprises with diverse workforces. These products will be more suitable across a wider range of workforces, but may also require more customization to a particular workforce’s needs.

Workforce Management Software Comparison

To more easily compare workforce management tools, consider evaluating different options based on these aspects of the products and your needs:

  1. Point solution vs. HCM suite: Many workforce management capabilities can be found within broader hr management packages. If you’re looking for workforce management functions as well as more comprehensive HR capabilities, one of the HCM suites may be more ideal. However, if you’re looking for workforce management tools to supplement your existing HR toolkit, a point solution that can integrate with your HRIS and payroll software may be a more efficient purchase.

  2. Industry-specific or general: Most workforce management tools provide core scheduling and attendance functions that are applicable across industries. However, if you are in an industry with a unique workforce makeup, such as one with high turnover or highly regimented time-based tasks, using a tool that is tailored to your industry can add efficiencies in productivity and compliance measures. If your workforce makeup is not specialized to your industry, a less tailored product may be a better fit.

  3. Usability: How ease to learn and use is the product for administrators and employees? In particular, the lower the barrier to employee self-service for processes like schedule requests, time card access, and attendance management, the lower the administrative burden on your business.

Pricing Information

Workforce management solutions are often offered on a subscription model, and priced on a per employee, per month basis. The price may vary depending on feature density, and some vendors may require a minimum number of employees.

Workforce Management Products

(1-25 of 120) Sorted by Most Reviews

Collab OneContact WFO
OneContact WFO (formerly OneWorkforce) is a workforce management system for call centers, from Portuguese company Collab.
Fishbowl Workforce
Fishbowl Workforce is web-based time and attendance software. Some key features include: Payroll Reports, GPS Tagging and QuickBooks Import.
SAP Field Service Management (Coresystems)
Based on the Swiss company Coresystems' field service management software (acquired by SAP in 2018), SAP Field Service Management provides scheduling and mobile workforce management capabilities, dispatch and work orders, and related features.
StreetSmart is a suite of integrated field service management applications offered and supported by ClickSoftware since the company acquired original developer Xora in March 2014. It is designed to support small to medium size businesses, with a predominately mobile field workforce.
EngineerOffice is time tracking and project management software made by engineers, for engineers. According to the vendor this solution eases the unique demands of managing projects and people with an intuitive, streamlined design that works across desktop, iPhone®, iPad® or Android devices.
Allocate DefenseSuite
Allocate DefenseSuite is an integrated suite of applications for workforce management and workforce analytics specifically for the defense vertical, from Allocate Software in the UK.
JDA Workforce Management
JDA Software offers their suite of integrated workforce management applications.
Sirenum is a workforce management platform with additional workforce analytic features, remote monitoring of staff, and certification / licensure management, from the company of the same name in the UK.
Synerion Agile
Synerion Agile is a workforce management solution targeted for small to medium sized businesses. This solution is comprised of modules including: Absence Management, Time Costing, Time and Attendance, and Staff Scheduling. The vendor’s value proposition is that their software allows customers to co…
Cronforce is a time tracking and expense management platform from the company of the same name headquartered in Germany.
Rision RosterCloud (Rision Roster)
RosterCloud is an events rostering cloud-based SaaS, acquired and now supported by Rision since 2016. RosterCloud replaces the company's Rision Roster product, which is no longer available. Rision JobMatch and Rision TimeSheet have also been discontinued.
WorkJam is a workforce management software solution built to help employers streamline scheduling, communication, and training their workforce.
shiftVIEW from Acumen Data Systems in Massachusetts is a light workforce management option for employee scheduling.
Sleekr is HR software that is designed for non-HR and small businesses. Sleekr enables a business owner or a team leader to onboard new hires, define goals per employee, track performance, and visualize their organizational structure. This hr software also includes pre-built job description template…
Siclops is a complete field management solution, for managing orders and a mobile workforce, from Advanced (formerly from IRIS Field Service) in the UK.
FarEye is a mobile workforce management platform. It is a customizable job scheduling & tracking app for enterprises with a mobile workforce. FarEye automates processes, including planning, managing, and dispatching the field workforce. FarEye is a global IT start-up that was launched in the yea…
OmniRota is a rota and workforce management software designed with GPs, hospital and homecare staff in mind, from Australian company Omni HR Solutions.
Ento is a workforce management platform from the Australian company of the same name.
Visual Planning
Visual Planning is a resource and workforce management solution built around a customizable scheduling, HR, and field service management, from French company Stilog IST.
PARiM from the UK company of the same name is a light workforce management application especially for small teams, or companies offering HR services, featuring make-your-own-rota employee delegation and mobile field user access and login.
Workloud by ScheduleSoft headquartered in Madison, Wisconsin is a workforce management system combining time & attendance with compliance features, demand driven scheduling, and production schedule-based planning, optimized for manufacturers, and usable by others with similar needs for demand / prod…
Zuus Workforce
Zuus Workforce in Palo Alto, California offers their eponymous platform for demand-based workforce management and scheduling across multiple job sites.
Cognistix in Torrance, California offers their eponymous workforce management platform ideally for managing marketing and sales field representatives.
Altametrics in Costa Mesa, California offers eRestaurant, a restaurant management platform that combines inventory and workforce management.
UniFocus Labor Management System (LMS)
UniFocus LMS is a platform and set of applications for labor management, featuring workforce scheduling and optimization via analytics from UniFocus headquartered in Carrollton, Texas.

Frequently Asked Questions

What is workforce management?

Workforce management is the process of scheduling and organizing your business’s labor force as efficiently and effectively as possible. It often utilizes workforce management software to automate some processes and enable employee self-service.

Why is workforce management important?

Workforce management is important for minimizing labor expenses and efficiently scheduling employees at high volume.

What is a workforce management system?

A workforce management system is a scheduling, attendance and leave management, and time tracking platform for optimizing employee scheduling. It often complements other HR systems, such as payroll.

Who needs workforce management software?

Workforce management software is ideal for organizations with large labor forces, particularly shift or hourly employees.

How much does workforce management software cost?

Pricing varies widely based on number of employees and features available. Basic products can be sold as low as $2-4 per user, per month, and can scale up to tens of dollars per user, per month.