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Workforce Management Software

Best Workforce Management Software

TrustMaps are two-dimensional charts that compare products based on satisfaction ratings and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Workforce Management Software Overview

What is Workforce Management (WFM) Software?

Workforce Management Software is concerned with scheduling and tracking the workforce. The goal is to distribute and allocate workers in the most effective and efficient way. This is particularly important for organizations with shift workers, such as contact centers and service businesses.

WFM Software Features & Capabilities

Key features and capabilities include:

  • Time and attendance tracking

  • Labor scheduling

  • Compliance monitoring (e.g. with labor laws)

  • Leave management

  • Staffing optimization

  • Task management

  • Employee self-service, including time off requests and peer-to-peer shift trades

WFM software also occasionally includes payroll functionality.

Specialized WFM vs. HCM Suites

Some platforms in this category are point solutions that focus on scheduling, regulations, and staff optimization. Others are broader Human Capital Management (HCM) suites with strong workforce management capabilities, such as Kronos Workforce Ready and Workforce Central, UltiPro, and Ceridian Dayforce HCM. The Kronos product family started as a time tracking solution—a typical trajectory for WFM software.


Industry Specialization

Many products in this category are geared toward a certain type of employee or industry, such as contingent or hourly workforces, call centers or service industries. These WFM products are designed to better support high turnover environments and provide a low learning curve so employees and administrators can quickly adopt the platform as needed. They may also provide specialized interfaces or features tailored to specific industries, particularly call centers.


Some specialized workforce management systems include:


Other products, like Kronos Workforce Ready, aim to serve large enterprises with diverse workforces. These products will be more suitable across a wider range of workforces, but may also require more customization to a particular workforce’s needs.


Workforce Management Software Comparison

To more easily compare workforce management tools, consider evaluating different options based on these aspects of the products and your needs:


  1. Point solution vs. HCM suite: Many workforce management capabilities can be found within broader hr management packages. If you’re looking for workforce management functions as well as more comprehensive HR capabilities, one of the HCM suites may be more ideal. However, if you’re looking for workforce management tools to supplement your existing HR toolkit, a point solution that can integrate with your HRIS and payroll software may be a more efficient purchase.

  2. Industry-specific or general: Most workforce management tools provide core scheduling and attendance functions that are applicable across industries. However, if you are in an industry with a unique workforce makeup, such as one with high turnover or highly regimented time-based tasks, using a tool that is tailored to your industry can add efficiencies in productivity and compliance measures. If your workforce makeup is not specialized to your industry, a less tailored product may be a better fit.

  3. Usability: How ease to learn and use is the product for administrators and employees? In particular, the lower the barrier to employee self-service for processes like schedule requests, time card access, and attendance management, the lower the administrative burden on your business.


Pricing Information

Workforce management solutions are often offered on a subscription model, and priced on a per employee, per month basis. The price may vary depending on feature density, and some vendors may require a minimum number of employees.


Workforce Management Products

Listings (76-100 of 119)

We don't have enough ratings and reviews to provide an overall score.

RITEQ Workforce Manager (RITEQ WFM) is a workforce management solution with analytics, job costing, rostering, and more, from Australia-headquartered multinational RITEQ.

We don't have enough ratings and reviews to provide an overall score.

Australian company TimeTarget offers their eponymous workforce management system, optimized for rostering large events with the inbuilt TimeTarget event planning and rostering module.

We don't have enough ratings and reviews to provide an overall score.

SumTotal Work is a suite of integrated applications comprising workforce management (time & attendance, scheduling, and mobile workforce management) with payroll & benefits administration, and expense management.

We don't have enough ratings and reviews to provide an overall score.

Synerion Enterprise is a workforce management solution designed for medium to enterprise size businesses. This solution is comprised of modules including: Absence Management, Time Costing, Time and Attendance, and Staff Scheduling. According to the vendor, their software allows customers to control…

We don't have enough ratings and reviews to provide an overall score.

Taskenger is a field service management and mobile workforce solution with features such as route planning, real-time analytics, and workforce tracking.

We don't have enough ratings and reviews to provide an overall score.

Gigwalk in San Francisco, California offers their eponymous workforce management platform for large, mobile, distributed workforces.

We don't have enough ratings and reviews to provide an overall score.

Compligo is cloud-based software that aims to consolidate all compliance activities into a single system accessible from any device. The goal is to ensure timely, documented completion across the workforce, including regulatory obligations, HR policy, code of conduct, safety training, etc. According…

We don't have enough ratings and reviews to provide an overall score.

NCheck Bio Attendance is an end-user biometric system designed to automate attendance control in a wide range of business applications, from employee time tracking to check-in at events, clubs, clinics, public and commercial facilities. This solution can be installed on a desktop computer, a laptop …

We don't have enough ratings and reviews to provide an overall score.

Reflexis ONE is a retail execution and workforce solution featuring budgeting, forecasting, and scheduling. Instead of having store managers build and tweak schedules, Reflexis ONE provides store managers with an optimized schedule based on employee availability and store performance/demand data.

We don't have enough ratings and reviews to provide an overall score.

Clevest is a mobile workforce automation and smart grid operations product designed for electric, gas and water utilities. The product suite includes mobile workforce management, GPS-enabled automated vehicle location, meter reading solutions and a patent-pending configuration tool, as well as a com…

We don't have enough ratings and reviews to provide an overall score.

TeleDriver is workforce management software from Enghouse Transportation.

We don't have enough ratings and reviews to provide an overall score.

SmartField Mobile provides an advanced mobile user experience for field service personnel. It allows users to easily track and manage labor resources, equipment, and materials with a dynamic range of enterprise solutions. Powered with SmartField predictive technology from MobileLogix, users can conn…

We don't have enough ratings and reviews to provide an overall score.

Connecteam offers companies an easy, fast, and comprehensive way to manage deskless employees successfully for free. Connecteam offers managers a unique mobile app Launch Pad that is desktop based. The Launch Pad lets managers create a fully branded employee app in 15 minutes and share it with the…

We don't have enough ratings and reviews to provide an overall score.

SmartLinx Solutions offers a workforce management suite that includes applicant tracking, staff schedule optimization, time and attendance, human resources, payroll, employee self-service, business analytics, licensing and training management, ACA compliance management, mobility, and time clocks, of…

We don't have enough ratings and reviews to provide an overall score.

INX InControl is an easy-to-use, mobile and configurable OHS management system that allows users to take control of occupational health, safety and environmental requirements. Taking a proactive approach in managing safety and risks assists organisations in preventing or lessening unforeseen workpla…

We don't have enough ratings and reviews to provide an overall score.

NurseGrid Manager is a SaaS schedule management solution for nursing departments needing to centralize their staffing processes and make their current scheduling software simpler for managers and nurses to use.Because the service is cloud-based, it can be accessed from any computer, including the ve…

We don't have enough ratings and reviews to provide an overall score.

Branch Messenger is an enterprise-wide self-service scheduling tool for hourly employees. Branch is currently adopted at the enterprise level in retail, restaurant, hospitality, call centers, fitness, banking, and airlines. The native mobile apps for iOS and Android allow employees to view their sch…

We don't have enough ratings and reviews to provide an overall score.

Kalo is a freelance management system built for companies looking to streamline the way they work with freelancers. Kalo provides entire organizations and individual teams one simple platform to organize their freelancers - onboard, assign work, track invoices and pay. With the Kalo you can easily …

We don't have enough ratings and reviews to provide an overall score.

Parsable in San Francisco offers their workflow authoring platform for mobile workforces, which also supports status checking and digital oversight of task completion, and other tools for mobile work execution.

We don't have enough ratings and reviews to provide an overall score.

INX InForm promises to simplify obligation and communication management to ensure compliance and stakeholder satisfaction.Obligations, stakeholder and issues management is a critical component to the successful delivery of projects and ensuring organisations remain compliant, sustainable and sociall…

We don't have enough ratings and reviews to provide an overall score.

Optimise and manage your agile workforce with Expert 360Expert360 Enterprise helps teams drive business performance through direct access to the best talent on-demand. Find, engage, manage and pay top freelance talent at scale.Easily and quickly access top on-demand talentExpert360’s search and matc…

TrustRadius Top Rated for 2020

2020 Top Rated Workforce Management Software

There are plenty of options out there, but here's our shortlist of the best Workforce Management Software. These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. To qualify, a product must have 10 or more recent reviews and a trScore of 7.5 or higher, indicating above-average satisfaction for business technology. The products with the highest trScores appear first on the list. Read more about the Top Rated criteria.

Frequently Asked Questions


What is workforce management?

Workforce management is the process of scheduling and organizing your business’s labor force as efficiently and effectively as possible. It often utilizes workforce management software to automate some processes and enable employee self-service.

Why is workforce management important?

Workforce management is important for minimizing labor expenses and efficiently scheduling employees at high volume.

What is a workforce management system?

A workforce management system is a scheduling, attendance and leave management, and time tracking platform for optimizing employee scheduling. It often complements other HR systems, such as payroll.

Who needs workforce management software?

Workforce management software is ideal for organizations with large labor forces, particularly shift or hourly employees.

How much does workforce management software cost?

Pricing varies widely based on number of employees and features available. Basic products can be sold as low as $2-4 per user, per month, and can scale up to tens of dollars per user, per month.