ContactWorld Perform is the workforce management system for call centers offered by UK company NewVoiceMedia.
Workforce Management Software
Best Workforce Management Software
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Workforce Management Software Overview
What is Workforce Management (WFM) Software?
Workforce Management Software is concerned with scheduling and tracking the workforce. The goal is to distribute and allocate workers in the most effective and efficient way. This is particularly important for organizations with shift workers, such as contact centers and service businesses.
WFM Software Features & Capabilities
Key features and capabilities include:
Time and attendance tracking
Compliance monitoring (e.g. with labor laws)
Sometimes WFM software includes payroll functionality.
Specialized WFM vs. HCM Suites
Some platforms in this category are point solutions that focus on scheduling, regulations, and staff optimization. Others are broader Human Capital Management (HCM) suites with strong workforce management capabilities, such as Kronos Workforce Ready and Workforce Central, UltiPro, and Ceridian Dayforce HCM. Ultipro and Dayforce HCM began life as payroll solutions and expanded from there. The Kronos product family started as a time tracking solution—a typical trajectory for WFM software.
Many products in this category are geared toward a certain type of employee or industry, such as contingent or hourly workforces, call centers or service industries. Other products, like Kronos Workforce Ready, aim to serve large enterprises with diverse workforces.
Here are a few examples:
Aspect is geared towards call centers.
Aladtec is specialized for public safety organizations.
Workforce management solutions are often offered on a subscription model, and priced on a per employee, per month basis. The price may vary depending on feature density, and some vendors may require a minimum number of employees.
Workforce Management Products
Listings (76-100 of 112)
Natural Insight in Virginia offers their eponymous workforce management for SMBs with on-site and mobile workers.
Zuus Workforce in Palo Alto, California offers their eponymous platform for demand-based workforce management and scheduling across multiple job sites.
Cognistix in Torrance, California offers their eponymous workforce management platform ideally for managing marketing and sales field representatives.
Canadian company LOKI Systems offers the StaffRight line of products for workforce management in various editions. StaffRight Omni is oriented towards complex scheduling in "labor intensive" areas, while StaffRight HomeCare is oriented toward deploying home care professionals in the field, or rat...
Altametrics in Costa Mesa, California offers eRestaurant, a restaurant management platform that combines inventory and workforce management.
UniFocus LMS is a platform and set of applications for labor management, featuring workforce scheduling and optimization via analytics from UniFocus headquartered in Carrollton, Texas.
RITEQ Workforce Manager (RITEQ WFM) is a workforce management solution with analytics, job costing, rostering, and more, from Australia-headquartered multinational RITEQ.
Australian company TimeTarget offers their eponymous workforce management system, optimized for rostering large events with the inbuilt TimeTarget event planning and rostering module.
SumTotal Work is a suite of integrated applications comprising workforce management (time & attendance, scheduling, and mobile workforce management) with payroll & benefits administration, and expense management.
Synerion Enterprise is a workforce management solution designed for medium to enterprise size businesses. This solution is comprised of modules including: Absence Management, Time Costing, Time and Attendance, and Staff Scheduling. According to the vendor, their software allows customers to cont...
Taskenger is a field service management and mobile workforce solution with features such as route planning, real-time analytics, and workforce tracking.
Gigwalk in San Francisco, California offers their eponymous workforce management platform for large, mobile, distributed workforces.
ClickWorkforce is a complete workforce management application for Salesforce.com from ClickSoftware for dedicated to field service companies of any size.
Motus is a mobile workforce planning and optimization tool. It is designed to make field service agents more productive, and make mobile service operations more profitable. The cloud-based platform automatically captures mileage, and plans optimized routes. It integrates vehicle reimbursement, pe...
Compligo is cloud-based software that aims to consolidate all compliance activities into a single system accessible from any device. The goal is to ensure timely, documented completion across the workforce, including regulatory obligations, HR policy, code of conduct, safety training, etc. Accord...
NCheck Bio Attendance is an end-user biometric system designed to automate attendance control in a wide range of business applications, from employee time tracking to check-in at events, clubs, clinics, public and commercial facilities. This solution can be installed on a desktop computer, a lapt...
Reflexis Workforce Manager is a budgeting, forecasting, and scheduling system for retail workforce management. Instead of having store managers build and tweak schedules, Workforce Manager provides store managers with an optimized schedule based on employee availability and store performance/dema...
Clevest is a mobile workforce automation and smart grid operations product designed for electric, gas and water utilities. The product suite includes mobile workforce management, GPS-enabled automated vehicle location, meter reading solutions and a patent-pending configuration tool, as well as a ...
TeleDriver is workforce management software from Enghouse Transportation.
SmartField Mobile provides an advanced mobile user experience for field service personnel. It allows users to easily track and manage labor resources, equipment, and materials with a dynamic range of enterprise solutions. Powered with SmartField predictive technology from MobileLogix, users can c...
Connecteam offers companies an easy, fast, and comprehensive way to manage deskless employees successfully for free. Connecteam offers managers a unique mobile app Launch Pad that is desktop based. The Launch Pad lets managers create a fully branded employee app in 15 minutes and share it with ...
Cygneto Apps for Ordering is a technology platform for manufacturers, distributors, wholesalers and retailers. The suite of mobile applications is designed for sellers from domestic and international markets and includes: Cygneto Field Sales, Cygneto Mobile, Cygneto Web and Cygneto Print Commerce...
Shortlist is designed to help companies find and manage their complete external workforce (freelancers, contractors, and vendors) by providing a single platform to source, onboard, manage, review/rate and pay them.
SmartLinx Solutions offers a workforce management suite that includes applicant tracking, staff schedule optimization, time and attendance, human resources, payroll, employee self-service, business analytics, licensing and training management, ACA compliance management, mobility, and time clocks,...