boost.ai vs. Gong

We used it for the banking industry, and it's very well suited for credit unions. They had some basic intentions ready for the banking industry, which could be used easily without fuss, and technical knowledge required. Automation for various basic stuff was done in a few days, and the integration with the call center for the issues that could not be resolved from the chatbot was also very smooth and crisp.

Incentivized

Gong is great for: - Reviewing different calls, whether it is a discovery call, demo, follow-up, technical conversation or syncs with key stakeholders - To easily map out the different sections in the call like: Pricing, competitor, next steps, etc - Share recordings with customers or prospects. You can put a time limit for how long the recording will be available

Incentivized

• Conversational AI.
• Chatbot.
• Call center integration.

Incentivized

• Recommendations to improve (silence time, speaking ratio, etc.)
• Source of absolute truth! So easy to see what meetings have been done, and how it was done. No more he says she says
• Transcription - it has been accurate, and helps when trying to learn how to handle rejections

Incentivized

• Customer support.
• API integration.
• Pricing

Incentivized

• Would like to have Gong use AI to alert me when a customer is at risk for attrition
• Would like to make it easier to search on Accounts. When I type into the search field, sometimes multiple accounts appear, and when I click on one, there's an error.

Incentivized

We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.

Incentivized

Gong is extremely easy to use with a clear UX outlining where to find all necessary details. The additions of call summaries and key points, to the existing recording + transcripts now makes it so much easier to quickly get snapshots of what was said during meetings, something that is especially important when deals or accounts are changing hands. With Gong I can get the coles notes in a fraction of time.

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

This is nothing something I'm able to answer

Incentivized

Other products either lacked the integration we needed or were not having good customer support and longer execution time compared to Boost.ai.

Incentivized

CoPilot is good software, and the prices were relatively equal between the two. Gong's representative was more hands on in making us feel comfortable switching software and changing our infrastructure to accommodate. It was this care and handholding that put us over the edge. The actual product between the two was marginal and for our needs made no difference.

Incentivized

I was not involved with the process

Incentivized

I was not involved with the process

Incentivized

• Reduced customer support cost by about 60%.
• Smooth integration with call center.

Incentivized

• Greater acceptance of a live conversation by our customers, especially the ones that weren't so responsive via email.
• Greater understanding of how to better interact with every customer and personalize our workflow for each of them.
• An increase in the good spirits among the team, since all participate in the review meetings, they are no longer shy or don't feel victimized anymore when working on improving our skillset.