Likelihood to Recommend - Formstack for Salesforce excels in scenarios where organizations need to capture leads seamlessly. The platform's ability to create customized and branded lead generation forms, coupled with its direct integration with Salesforce, facilitates the smooth transfer of lead data into the CRM system. This is particularly beneficial for marketing teams running campaigns and events.- In scenarios where the primary goal is to collect basic contact information without the need for complex workflows or integrations, the comprehensive features of Formstack may be more than what is required. Simpler tools or solutions might be more appropriate for straightforward contact form needs.
Read full review Submittable is a great platform for collecting entries for review in various settings. Whether it’s grants, awards, contests, or such events, It offers security, vetting of people to a high degree, and a non-destructive history, which can be essential if you are audited. The platform is easy to set up and can be used in simple or complex ways for judging and reviews. I am unsure in what cases the platform would be unsuitable; it just works.
Read full review Pros Collecting customer data and keeping it clean and organized I can send forms to the candidates so that they can easily review the documents The forms are easily embedded in websites, allowing us to utilize formstack for our various seasonal programs. Read full review Great customer service. Reviewers are able to see all documents on one screen instead of opening multiple windows in order to review the application. Applications are easy to build and edit. The review portions is user friendly. Applicants find the forms easy to use. Read full review Cons mastering the more advanced features of Formstack, especially those related to complex form configurations and workflow automation, can be challenging. we need a broader range of pre-built templates within Formstack Improvements in the mobile app experience, such as a more intuitive design and additional features comparable to the web version, would enhance the usability of Formstack Read full review It really is just a submission aggregator and does not make the grants/project management very efficient for program managers. Our organization uses our grant application process to deepen our local nonprofit relationships and needs to be able to view & manage nonprofit profiles, not just submissions. Need more options for DocuSign fields beside the placeholder tags that are currently available, such as custom fields we've created within a specific form. Need functionality for nonprofits that use fiscal agents -- this is why we cannot use the charity check feature to organize our submissions by organization name. Pulling reports for reviewer scores is not feasible with the current setup -- we have an agreement with Submittable to pull our scores in a specific format that we are unable to do within the system ourselves. This eliminates some level of efficiency we thought we would have. Pulling immediate information from reports is not feasible -- there's a delay of approximately two days for submission information to populate into the advanced report. This creates some manual work for me to be able to process same-day payments for the emergency assistance program. Read full review Likelihood to Renew We use this software annually to help with our grant processes. Without it, I'd be so lost! Our team relies on the data from our past years to sift applications and we try to prioritize those who have applied and been a finalist but perhaps didn't win in years prior
Read full review Usability Submittable is very user friendly. Even our less tech-savvy team members were able to navigate Submittable and achieve what was necessary. The single limitation is that it is not easy to move information/documents/applications from the Submittable platform into other platforms, or even to download documents from Submittable into a separate storage system
Read full review Reliability and Availability We have thankfully never experienced an outage nor been affected by a technology issue on Submittable's side that has delayed our grant process. We have instead been able to distribute over $6M in donated dollars to AAPI small business owners because Submittable is trustworthy and available
Read full review Performance We've had a quick and efficient submittable experience that has always been easy to use. When we need a report it downloads within seconds, even the larger reports are 30 seconds or less to download. Pages are quick to load and reports complete in a more than reasonable time frame
Read full review Support Rating I think that they are good at answering our questions and solving our problems. We occasionally get reports from applicants about problems the Submittable team has not solved, but I do not know what the applicant has done to get the problem solved.
Read full review In-Person Training We have been using this for many years but my memory is that we had a human walk us through how to use basic features. We also used the resource library to learn about specific topics or issues as they came up.
Read full review Online Training 10/10 because we were able to meet virtually and still get all of our questions answered! Online was effective too because we could easily record the sessions and review them later. Since we had to onboard our reviewers virtually, it was actually convenient that this was the same method we learned how to use the entire program virtually too.
Read full review Implementation Rating I would say, provide Submittable as much detailed information on your planned use of the platform and your desires with the platform as possible, and the implementation will be tailored to accommodate your organization with minimal lag time and issues/problems.
Read full review Alternatives Considered Formstack has a lot of work to do to get up to
Jotform standards.
Jotform has more payment integration options which is a HUGE selling factor for us as far as which program to choose. They also offer more discounts for non-profits which we work with often. Formstack has some pros but
Jotform is more elaborate
Read full review Submittable isn't in the same league as these other platforms. It's trying to get there but it's been a rocky road. Neither customer support nor the account people we've dealt with at Submittable seem particularly knowledgeable about how the product actually works for foundations and can't provide detailed recommendations for how to use the product more effectively. The decision to use Submittable was made before I came on board. We are moving to another platform next year, probably SmartSimple.
Read full review Contract Terms and Pricing Model As I said earlier, it is frustrating when new features are introduced and we hear about them on the quarterly check-ins, only to find they come at an additional cost. I think new featured should be grandfathered into existing contracts and then renegotiated.
Read full review Scalability We were happy to use this for many projects, but sometimes it can be hard to filter for a specific applicant and see how many of our projects and grants they have applied to without filtering by project. We're also hoping to have the feature added where reviewers can only see one project at a time if they don't have clearance to view all of the projects
Read full review Professional Services Very professional
Read full review Return on Investment This can lead to time savings, allowing employees to focus on more strategic tasks rather than manual data handling. By automating the transfer of data from forms to Salesforce, the platform contributes to improved data accuracy. The automation and customization capabilities of Formstack can streamline various processes, from lead generation to internal approvals. Read full review Ease of training new employees with the system, simple interface and similar to other CRMs, etc. We can launch a new grant fairly quickly now that we have the processes down and templates created Ability to respond quickly to provider questions/needs Read full review ScreenShots