JobNimbus vs. ServiceTitan

It was a great fit while we were a smaller company with simple tasks and jobs. As we grew we realized we needed more from our CRM.

Incentivized

Well suited for larger companies, and companies that can take advantage of numerous features like dispatching, inventory, etc. Smaller shops may not find ServiceTitan as helpful or at least potentially complicated for a scaled back operation. It doesn't have accounting software, so make sure you have QuickBooks or something similar.

Incentivized

• Training new customers on how to use
• Adjustable interface
• Easy to use
• Works with Quickbooks
• You can create work orders and invoices through JobNimbus

Incentivized

• Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
• Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
• Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.

Incentivized

• We couldn't adjust what certain things were called (ie what we called "work order" internally were called "job estimates" on JobNimbus)
• The price went up from when we first started using
• It lacked in project management options as our company grew in size
• It wasn't simple to lower the user count; the subscription needed to be changed.

Incentivized

• We'd like to be able to text estimates (currently, email is the only function)
• We'd like to have audit trails on Customer and Location records (currently only at the job level)
• We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.

Incentivized

We enjoyed JobNimbus while we were a smaller company and our projects didn't have many needs. We've moved on to a larger CRM that can assist and support our team fully.

Incentivized

It was simple to use and learn for a semi-tech savvy user

Incentivized

Everyone was very helpful when we contacted support

Incentivized

We had two people, myself included, learn everything we could during the setup of our initial interface setup. We became the "masters" of the software so other employees had someone to go to internally with any issues or questions.

Incentivized

We spent 2.5 years with JobNimbus until we got too big for the app. Though it is very customizable, our growing company needed more and decided to move to monday.com.

Incentivized

No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.

Incentivized

• JobNimbus did a great job helping us stay organized
• It gave a great "big Picture" view of our projects
• It integrated well with other apps we used

Incentivized

• We can more effectively retain customers and send them offers if it's been a while since their last visit.
• Our cash flow has dramatically improved because now the technicians invoice everything.
• We can get estimates out the door within the hour, not days later.

Incentivized