Likelihood to Recommend I currently haven't found any scenarios whereby Kinsta is not well suited. Kinsta is suited to a variety of
WordPress websites from business brochures to eCommerce. Kinsta's support is second to none, so if you lack technical knowledge, this is a great host to be with, especially if you need Managed
WordPress hosting.
Read full review Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes. While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement. Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
Read full review Pros Developer friendly; WP-CLI; SSH access Amazing support - I never have to wait more than a minute or two to get a response! Kinsta is also willing to troubleshoot issues that are not their own. They don't just say "It's not our problem" without helping to debug the issue. Read full review Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone. Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform. Read full review Cons No email solution provide resulting in having to find some other solution Some clients find the price point difficult Some clients find the lack of phone support difficult (although we find their online support great) Read full review Latest outage 12/2/22 and counting over 75 hours - in my opinion, support has been miserable. In my experience, there's little/no communication regarding the problem or cause. No support. In my opinion, erroneous advice. Virtually NOTHING for users. I feel we've been abandoned. Outage appears to have been caused by unpatched servers & no backup servers In my opinion, NO COMPANY should trust their data or services to a nonresponsive company like Rackspace. In my experience, there are NO published policies/practices re: server maintenance (patching) to mitigate hacking, NO published policies/practices re: backup servers in the event of problems. I feel it's stupid of me as a user to have chosen to trust them with critical services Read full review Likelihood to Renew This is an extremely solid hosting product that I have yet to find clients who use it disappointed. I have had clients move from other competitors several times in search of something more reliable and scalable but not after they moved to Kinsta.
Read full review If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!
Read full review Usability Their dashboard is really well layed out and simple to use for most users. I also really appreciate the fact that our clients are able to collaborate with us by granting us access. Their site migration tool is straightforward and painless to use as well!
Read full review The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability
Read full review Reliability and Availability We never had any major downtimes with our service, and I believe that's because it's based in a cloud-based network so therefore our system is being shared amongst multiple points.
Read full review Performance As mentioned before the performance was amazing and pages were loading quickly. They also provide other tools to help you improve further.
Read full review Support Rating They are quick to respond, very knowledgeable and I don't have to be escalated to get my problems resolved quickly. They have an efficient chat system that allows for support requests to be handled quickly and easily picked up by another specialist if the need arises. They are always there when I need them.
Read full review In my experience, their support team is massively overworked — taking FOUR DAYS to look at tickets, and a MONTH to fix problems!
Read full review Implementation Rating Not really it's a really easy to use system and straightforward!
Read full review Alternatives Considered GoDaddy is the one that drove me nuts. Downtime, poor performance, abysmal customer service. I switched to Kinsta because they looked like they’d do right everything
GoDaddy did wrong (and they have).
Hostinger is a company whose services I still use and am pleased with them. Their shared WordPress hosting is a good value and where I put experimental sites and low-traffic things that don’t justify the purchase of better hosting at this time. They also provide good email hosting and customer service has been good. My second-favorite service provider.
Read full review LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.
Read full review Scalability We worked with clients who have major surges of visitor hits on a Buddhist website, and Kinsta was definitely up to the job. They were able to handle this and still provide excellent performance. As well, it was easy to track down other barriers for Google Ratings using their system to further improve the performance of these clients.
Read full review Return on Investment Our website was up and running in less than a day Despite not doing a huge advertising drive yet (we're still not ready at the moment), we've noticed a steady increase of organic visitors to the site, at least by 30%, which still isn't a lot in overall numbers at the moment, but that is expected Cost is higher, so we've had to separate a budget just for Kinsta Read full review We've found it helpful to host our own web sites on their cloud servers, which is a positive. We've also hosted our Nagios instance on a low-end cloud server, which is also a positive. A negative impact is that they've now decided to start charging for their support. Read full review ScreenShots