ServiceNow Customer Service Management vs. ServiceTitan
ServiceNow Customer Service Management vs. ServiceTitan
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
ServiceTitan | N/A | ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated texting, email and calls, and advanced reporting. The technician mobile solution allows for paperless invoicing, virtual… | $125 per technician/per month |
ServiceNow Customer Service Management | ServiceTitan | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
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More Pricing Information |
ServiceNow Customer Service Management | ServiceTitan | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ServiceNow Customer Service Management | ServiceTitan | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Kickserv Score 9.3 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Jotform Score 8.7 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | ServiceNow Customer Service Management Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | ServiceTitan | |
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Likelihood to Recommend | 7.4 (6 ratings) | 7.8 (12 ratings) |
Usability | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
ServiceNow Customer Service Management | ServiceTitan | |
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Likelihood to Recommend | ServiceNow | ServiceTitan |
Pros | ServiceNow | ServiceTitan |
Cons | ServiceNow | ServiceTitan |
Usability | ServiceNow | ServiceTitan No answers on this topic |
Support Rating | ServiceNow | ServiceTitan No answers on this topic |
Alternatives Considered | ServiceNow | ServiceTitan |
Return on Investment | ServiceNow | ServiceTitan |
ScreenShots | ServiceTitan Screenshots |