Overview
What is dscout?
dscout headquartered in Chicago offers a mobile video research tool, available to marketers coducting research with intended product users in the moment, or conducted via video interview with users.
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is dscout?
dscout Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Comparisons
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Reviews
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Community Insights
- Pros
- Cons
- Recommendations
User-friendly Platform: Several reviewers have noted that dscout's platform is very user-friendly and intuitive. They appreciate how easy it is to navigate and set up studies, even for those who are not experienced researchers.
Responsive Team: Many users have praised the responsiveness of the Dscout team. Reviewers feel that they are treated as partners rather than mere customers, and that their questions are answered directly. The team also provides incredible feedback on screener surveys and checks in with users at key moments in the project, going above and beyond to ensure they feel supported throughout the project.
Contextual Research Made Easy: A common theme among reviewers is how easy it is to conduct contextual research using dscout's diary feature. Users appreciate being able to gain in-context understanding of their participants via video and written prompts over a few days. The flexibility to follow up with other research methods after running diary studies is also highly valued by reviewers.
High Cost: Some users have expressed that the cost of dscout is too high for a small agency, and they find it frustrating that it is not an all-inclusive price. This sentiment was echoed by several reviewers. Limited Diary Study Features: The limitations around diary studies, including the 2-minute limit on videos and only being able to add one video and one photo per entry, can make study planning and design more complex according to some users who have used dscout. Vague Survey Instructions: Several reviewers have mentioned that some instructions for surveys and diary studies can be very vague or that some questions asked seem irrelevant.
Users commonly recommend the following actions based on their experiences with dscout:
- Trying out dscout on a project before committing to the annual fee.
- Utilizing dscout for understanding a user's journey.
- Leveraging timely assistance provided by the dscout team.
Additionally, some users mention specific use cases where dscout may not be as ideal. They note that while dscout is great for domestic research projects, it may not be the best choice for international research or 1-on-1 video conferencing.