Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
Pricing is variable based on the needs of the customer.
The following is a quick overview of editions offered by other software in similar categories
Higher Logic Vanilla is a customizable and themable forum software. It can be used for support communities, Q&A Communities and more. There are numerous integrations, including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce.
Tribe is a community platform that integrates social touchpoints across the user journey. It helps brands and creators to build online communities with complete customization capability and data ownership to drive customer engagement, improve retention rate, collect feedback, and improve lifetime…
Centercode Connect is a hosted software platform that provides all of the tools needed to run a beta program: recruiting, NDA management, product distribution, surveys, bug reports, forums, reporting, and more.
Communities helps organizations reduce support costs, boost customer lifetime value, and drive revenue growth. The platform enables high-performing communities
system's emphasis on communal behavior is a plus in my book. Khoros crew values community. The Khoros ethos of community (and care) lets us provide the
again, I will evaluate the cost of the Khoros Platform according to my user base and traffic in the community, I think the cost of Khoros is a bit on the … decreases the Product pricing then more and more…
help host ideas or groups of targeted audiences without a long build-up or cost of doing so.
Khoros so I guess I can't judge on it (but I do use bulk archiving since fee days and the 22.2 release). For the content I'm pretty happy.
robust reporting capabilities. Additionally, Khoros made more sense from a cost perspective for what it is able to accomplish, versus some of its major competitors
because that is where you unlock the value of the software. With that said, it comes at a cost, so this isn't a free value add, but in my opinion if you're
Integrations are VERY expensive and services dependant. Many customizations require developers or services
information as fast as possible. Support in our Business is an additional fee, so having the community to support Trial/Lite users or even more advanced … Communities as a platform and it was one I really wanted to use, but it's a very expensive platform so I wasn't able…
integration. Even for someone new it is very easy to use and provide a lot of value with OOTB components and features. … Price Product Features Product Usability Product Reputation
admin-friendly to those who don't understand HTML/CSS Better support and services cost extra Customer service managers are changed frequently … house basic interactions and community structure, there are likely more affordable, simpler options. … too much interaction with services t…
don't support in our service agreement. Within our business we calculate our value by prevented contacts. … experience solutions least is possible. Looking at costs only, InSided is cheaper while potentially providing the same call reduction. … o…
Khoros. The primary concern of Khoros vs other platforms is cost. For the price difference, Khoros *should* be a no-brainer choice. No one should ever consider
aim to balance our value to all segments of the company; Sales, Product/Eng, Marketing, and Support - while ALWAYS providing value (unique and timely content
opportunities, such as content gaps that we should work to fill, and communicate our value to the company at large. … support each other. Cybersecurity is innately urgent. Our customers aren't afforded the luxury of waiting on an answer, they need to act quickly. Once
Annual Cost Savings = 1,5M€. 200K Average of visits per month. Deflection rate 46%.
Cost, but you get what you pay for Support with complex issues, however they are
opportunities for our users. In conjunction with a dedicated help site, the primary value of these resources is to provide users with solutions without requiring them
Vision - They have a clear vision of the future and deliver incremental value to their customers. Feedback & Voice of the Customer - They listen to their … steps to implement needed feature fixes or innovation to drive customer value. Leader - They are a leader in this space.…
other marketing motions such as Microsoft events has helped elevate the value of online communities as a scalable approach to circulate news and support
primary use case in both instances was scalable support via case deflection and cost reduction. We then leveraged it across a number of other use cases including
is warranted. Khoros seems complicated both in implementation effort and cost to use for a 'small' community.
Price … It's well suited for established companies and brands. Would be tough for a startup to handle the cost.
