A robust and mature community platform
We are using the Khoros community platform for our different divisions. Our main point is to strengthen the connection between the brand …
Overview
What is Khoros Communities?
Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
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What is Khoros Communities?
Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
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- Premium Consulting/Integration Services
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What is Centercode?
Centercode Connect is a hosted software platform that provides all of the tools needed to run a beta program: recruiting, NDA management, product distribution, surveys, bug reports, forums, reporting, and more.
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Khoros Communities?
Khoros Communities is software to build an enterprise-class online community and scale engagement. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
Khoros states they have built and launched over 1,500 brand communities for some of the world’s most recognized brands. With 25+ years of experience, they boast a robust set of customer interaction styles, tools to empower employees to interact and moderate at scale, a platform built for enterprise integration and security, and a dedicated services organization.
Key benefits include:
Expert community management
Nurture large, engaging communities with advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.
Reduced costs by deflecting support calls
Communities deflect expensive calls and boost self-service by creating a central place for customers to ask questions, access knowledge, and get tips from peers and the brand. This one-to many approach can uncover and resolve issues faster.
Boosts loyalty and retention by enhancing the post-sales experience
Customers stay loyal to brands that listen, engage, and care. Communities can be used to foster customer dialogue, and monitor for trends, insights, and problems to fix. Collecting ideas or feedback through the community closes the loop on solutions. Unify knowledge bases, peer tips, training, and other resources that drive adoption, usage, and value.
Drives organic growth
Peer opinion can greatly influence a target audience. A community that connects peers also fuels user-generated content and produces on-demand insights for new products, services, and market ideas. Users can also find, engage, and reward champions who spread positive word-of-mouth. Peer validation can support upsell and cross-sell motions.
Khoros Communities Screenshots
Khoros Communities Videos
Khoros Communities — Delivering the next generation of online communities
Khoros Communities Integrations
Khoros Communities Competitors
Khoros Communities Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Global |
| Security |
Khoros Communities Downloadables
- Khoros Communities Overview: An enterprise-class online community platform
- Customer Story: Zoom delivers support and creates meaningful connections with an ever-growing user base
- Customer Story: Palo Alto Networks streamlines customer service and promotes knowledge sharing among its global customer base
- Customer Story: SMARTY builds trust through online community and customer support
- the Zoom community. In less than two years, the Zoom community grew to 250,000+ community members, 10 million unique visitors, and 150 community champions.
- the Palo Alto Networks community. With Khoros, they have achieved a 73.6% increase in unique visitors and a 33% increase in page views.
Frequently Asked Questions
Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
Higher Logic Thrive, Gainsight Customer Communities, and Higher Logic Vanilla are common alternatives for Khoros Communities.
Reviewers rate Product Scalability highest, with a score of 8.4.
The most common users of Khoros Communities are from Enterprises (1,001+ employees).
Khoros Communities Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 10% |
| Enterprises (more than 500 employees) | 90% |
Comparisons
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Reviews and Ratings
(161)Attribute Ratings
Reviews
(1-25 of 96)Companies can't remove reviews or game the system. Here's why
May 14, 2024
A robust and mature community platform
- Provides a robust platform where users can easily communicate and find information.
- Very granular permission options.
- Good gamification features.
- Good analytics.
- Perhaps there is a room for improvement for the notifications features.
- Message editor can be upgraded too.
January 02, 2024
Khoros Communities: Building Engaging Online Spaces for Connection and Collaboration
- Employee Collaboration and Internal Communication
- Customer Support
- Product Feedback
- Knowledge Sharing
- Advanced Analytics
- Integration Capabilities
- Mobile Interface
- Documentation and Training
- Customization Flexibility
December 17, 2023
Tools that help grow and increase sales.
- Increase in suggestions from our clients to know what we should improve.
- Reduce technical support costs and incredibly increase sales.
- It helps to interact with customers and we receive positive and negative reviews and based on their comments we can make changes that increase sales.
- It must be considered that creating a community with ethical values that help the company in its growth may be a task of more than a year and this requires work. It must also be considered that very rapid growth of the company is possible at the same time. use Khoros Communities but it is not an easy task because we are the ones who must create a scalable and robust community that is attractive to our clients.
December 12, 2023
User interaction tool
- For less technical knowledge people, it is easy to use.
- Platform to add features like contests
- Data reports
- Sometimes delay in response for minor issues.
- Customization part can be improve.
December 12, 2023
Khoros Communities Platform That Actually Works!!
- Communities engagement
- User review feedback can help in decision making
- give more substitute as it show the other same level software
- integration, need more brand integration
- communities should be more bigger and varied
- more FAQs
December 08, 2023
From a user standpoint
- Collaboration
- tracking campaigns/polls
- easy content approval
- Glitchy on some platforms
- limited on IG
December 07, 2023
Best for Business Connectivity and Scalability
- Scales to enterprise needs, supporting multiple communities and languages. Provides robust spam management and industry-leading privacy and security.
- Expanding integration capabilities to seamlessly connect with a wider array of third-party tools and platforms could enhance overall functionality.
- Easy and enhanced customization options.
December 07, 2023
Khoros Community for ultimate solution
- collaboration
- managed platform
- top most features
- user ranking in communities
- more user friendly features
- cross platform sharing
December 06, 2023
A robust and mature community platform
- Reduces marketing spend
- Increases uses traffic
- Its very user intuitive
- Lacks key API functionality
- Increase networking opportunities for community members
- Lacks automation features
- Customization and Branding
- Engagement Tracking
- Knowledge Base and Search Functionality
- Responsive Customer Support
- Community Health Monitoring
- Improved Analytics and Reporting
- Advanced Personalization Options
December 05, 2023
A fantastic tool for expanding communities.
- The way positions and responsibilities are handled is excellent.
- Kindly provide a list of the terms that customers are using.
- I am in need of some gudance on the admin page's user interface.
- It is still lacking certain APIs, such order by points in the users' object.
December 05, 2023
Khoros Communities Helped Us Level Up Our Stagnant Community
- Receiving feedback about our concepts from unbiased individuals.
- Sharing Developer Diaries and Behind-the-Scenes work.
- Problem solving with other fellow developers.
- Recruiting beta testers.
- A more refined and user-friendly navigation.
- A platform more optimized for mobile devices. We use it on PC mostly since it looks a lot better than on a mobile phone or tablet.
- More in-depth analytics. At the moment it is rather basic in my opinion.
July 21, 2023
Communities Developer Review
- Easy operations and API calls management
- Ranks and Roles are superbly managed
- Easy to manage the community from Studio and Admin side
- APIs for various things still need to be added like "order by bonus_points" in users' object
- the time range for user bonus_points to find monthly/yearly highest bonus_points achiever
- Front-end to be developed on Reactjs
July 19, 2023
Old Lithium user now on Khoros after a decade
Score 10 out of 10
Vetted Review
Verified User
- Simple forum Q/A layout
- Multiple options in Edit section
- Ready to use Community centric metrics for reporting
- More third-party integrations easy to implement
- Admin page need some help with UI
- More UI Themes to customize
July 18, 2023
Khoros end user review.
- Good Support team.
- Simple layout.
- Easy SEO options.
- Backend admin tools.
- More out-of-the-box capabilities.
- Faster turnaround on support tickets.
July 18, 2023
A complete look at a customer's journey.
- Provide a list of keywords that customers are using.
- Indication of the health of the community.
- Topic management with the use of labels.
- Distinguishing between bots and humans; not providing accurate numbers on activity on the forum.
Score 8 out of 10
Vetted Review
Verified User
- Dashboard that gives immediate insights
- easy to use filters.
- easy to understand visuals
- missing filters like country wise info
- export all at once to csv instead of one at a time
- few columns missing in api data
July 18, 2023
Trusted Community Platform to build your Community
Score 8 out of 10
Vetted Review
Verified User
- Content Engagement
- Gamification and badging
- Discussion Forums
- Moderation and User Management - User Management is one the best solution Khoros Communities have
- Analytics and Reporting
- Knowledge Base
- Self Service, Low and No Code. The Community Managers should be able to some UI Tasks by self with doing any code updates.
- Salesforce Integration: The basic Integration should also include the basic level of business requirement. (Contacts and Accounts Mapping)
- Slack Connector Update: There is no update on this connector till the time its launch. The other team has lot of options to push the notification in multiple slack channels. And unfortunately Khoros does not. This creates a lot work for Community team to bring internal teams to the community to respond or acknowledge an post.
- More Integrations: Since now the Khoros communities does not comes up with the integrations with basic support tools like JIRA, Confluence, Github etc.
- Search Improvisation: Apart from last search update there is no updates we see in this feature. The team should think of Putting Some AI based Search into the community which helps the Community managers to manage the content accordingly
- Some update on AI and Gen AI: Khoros communities did not shared any thoughts about their plans for putting these technology in community
Score 10 out of 10
Vetted Review
Verified User
- Managing agent performance
- providing a hub for customer communication
- management level performance tracking
- Exporting data can take a long time
- ability to export more data files at once
July 18, 2023
Khoros Communities
- Connects me with the right voices from your user community
- Brings webinars and discussions posts that I am interested in
- This routes me to documentation and resources that I am looking for
- Support tickets
July 17, 2023
Great product for growing communities
- Great account management and support.
- Overview of the activity / Analytics.
- Flexibility.
- Customization.
- UI fundamental.
July 14, 2023
Khoros Communities Know-how
- Large scale communities.
- Fast out-of-the-box community creation.
- Updates from time to time.
- Easy moderation.
- Role management.
- Dev documentation.
- Multiple framework and language support.
- Faster load times on bigger communities.
July 14, 2023
Khoros community is one-stop shop for our customers
- Knowledge Base
- Case Portal
- Custom JS Pages
- User Interface
- Post Reactions
- Navigation Bar
July 13, 2023
Customer experience with Khoros Communities
- It increases the knowledge transfer between community developers.
- We can easily find latest release notes by using community search.
- Community admins actively giving answers to our questions.
- Khoros needs to improve developer documentation.
July 12, 2023
The heartbeat of Qlik
- The use of labels allows us to categorize
- The use of multiple forums in order to narrow down our audience with a company that has multiple products
- Allows customizations in order for us to make our Community unique
- The ability to share a piece of content across multiple forums. This was a functionality that Jive had before Lithium acquired them
- A way to provide video transcripts for accessibility reasons. We have to jump through hoops and find our own way to ensure our company is compliant.
- The technical support we receive is not nearly as good as it should be. Turnout and follow-up is most times very slow and the communication is not good. There is rarely an offer to get on the phone to discuss a problem and this causes a lot of miscommunication and delays. This would be my top area of improvement to see.
- Event module to have the abiltiy to show on demand events without a work around.
- The ability email all members of any group