UserTesting

Recruiting participants based on specific screener criteria QUICKLY

Allows me to cancel or replace user sessions EASILY when there are issues with the test plan or participant feedback

Simplifies analysis process by transcribing interviews

Creates highlight reels

Allows you to easily copy and paste standout participant quotes

AI feature is not quite helpful -- sentiment analysis is subpar

Wish there were more internal tools for data analysis/synthesis like tagging (as Dovetail has)

Hoping that the AI summary tool really ups its game soon

Post AB testing problem solving to understand why experiences didn't get the intended results

Discovery and framing to learn what the users needs are

Early iterative prototyping to learn what users think about new mental models and experiences

Late stage prototyping to validate the experience

To learn about content and what users think about it

Maybe hide the more complex or lesser used test functionality on the right sidebar. The new test creation process is a bit more cumbersome than it used to be

Quick Results

Intuitive Platform

Large pool of users

Sales Team

Cost

Analysis features

Generates insights based on user feedback

Flexible templates

Ability to customize audience to zero in on relevant users

Would like to ability to generate keyword clouds

Highlight reels are time consuming to create

AI summaries don't always pull relevant feedback

Fast feedback from tester

Decent filters to set the audience profile for the tests

Mostly testers are great participants with good feedbacks

Great customer support

Add filters to Contributers Network feature!!!!

Add more features for data analysis (e.g. cross data from different participants)

Usable - great dashboards and data metrics

Different options for testing to suit your needs - surveys, moderated and unmoderated tests, and interviews

Platform keeps you up to date as a partner to any networking events or webinars hosted to learn from other clients and businesses

Missing the ability to create folders or tag tests which have been sent out in multiple or successive rounds

Word clouds for any verbal responses e.g. describe this page in 3 words

More logic to how highlight reels are created, or info pop ups on why they have been created/any interesting segments (this may be more of an AI part to the tool)

Usability test of prototypes and live products

Card sort -tree test for findability assessment

Interviews to gain in-depth understanding to the whys

The auto-generated HLR from the metrics tab should be editable, it will save research so much time with creating reels.

Quick feedback for evaluative research

Collaboration (research as team sport)

Large external participant panel

Clicks maps

Heat maps

Quantitative research functionality

Unmoderated usability testing

Recruiting

Moderated User Interviews

Quotas for different test types would be extremely helpful

Ability to search across workspaces, and improved search in general

A more consistent user interface across the platform (functions behave differently in certain places, for instance)

Improved ability to manage contact lists

Improved scheduling features

Recruit good participants

Relatively intuitive screener and protocol creation

Easy to download data

I often need to spend time "cleaning" the data once I download it. I think the existing formatting could be improved

It's difficult to make a video clip

It would be great if there was a way to incorporate more advanced survey tools

Rapid Feedback Gathering

Extensive Contributor Base and Versatile Profile Filtering

Enhanced A/B testing options

Enable other members to edit and manage sessions

unmoderated sessions

highlights of the key moments in the recorded session

replacing participants in case of unsuccessful session

improve the audience so we can target even more specific groups

AI powered analysis of the sessions with data put into affinity diagrams

verification of the participants, make sure people pot more or less true data about themselves

Great customer support should you have a question or issue

Easy to recruit and build studies

Useful metric features to view ratings, time on tasks, paths, multiple choice prompts, and sentiment analysis

Incredibly quick turnaround time on launching studies and getting results back

Technical issues periodically

Participants in unmoderated studies not being very good user testers (but UT has great functionality built-in to alleviate these situations to replace a tester at no cost or fix the issue)

Limited survey functionality and features (ie no rank sorting question)

No skip logic or other types of functionality in screener

Intuitive software

Easy onboarding

Fast participant recruitment

Easy scheduling

Confidentiality agreement toggle - Name might be confusing when used for other documents like NDAs or Privacy Policies

Recruitment in Canada - balanced demographic within provinces/ territories

Customer Support

User Research

Collaboration

Some new features are unclear of how to use

Minor bug fixes are constantly being addressed

Finding niche audiences

Ability to collaborate with other UX teammates or product partners

Quickly getting insights

Expanding their panel of healthcare users and customers

Better validation that users are who they say they are

More accurate and helpful sentiment analysis on sessions

Recruitment (broad and vast panel audience)

Incentivization

Fast-paced and smooth end-to-end delivery

Recording

Transcription

Inviting team members to observe live or asynchronously

AI-powered Sentiment Analysis

Managing clip snippets

Cross-timezone scheduling - On the participant scheduling page, it always defaults to Pacific Time (PT). If participants don't notice this and miss my instructions, they'll go ahead and schedule in PT, even if they're in a different timezone, resulting in having to reschedule their session, which is very cumbersome and time-consuming.

Duration of Sessions - You only offer pre-set durations, such as 30 mins and 60 mins, if I recall correctly. Please allow us to select our own durations, such as 45 mins. Also, once the "timer" is up, Zoom just ends the session automatically, which is problematic when often times the sessions go over the allotment, resulting in an abrupt ending.

Usability test participant recruitment

Unmoderated usability testing

Panels can be hit or miss, depending on the study

Support system

Intuitive and easy to learn

Their certification process giving our users industry wide recognition

Not really with usertesting but there are opportunities with their integrations w/Figma

Effective panel recruitment

Quick, informative, & friendly customer service

Smooth unmoderated usability testing

Highlight reel creation

Straightforward test creation

Card sorting feature

Ability to re-launch tests myself that aren't picking up participants as quickly as I'd like

Ease of use to set up tests

Time stamping transcriptions

Connecting the correct participants based off screener

Updates sent to email once a test is completed

The word cloud function isn't very accurate.

Personally, I wish participants didn't have to open a Figma prototype link in a separate tab. I wish it could stay in UserTesting so they don't have to hop between tabs.

Having certain filters set to default sometimes slip by me. I wish those had no default and were required so I can be sure to not skip over it.

Recruitment

Setting up usability tests

Transcritpion

Using better AI for transcription

Sometimes it's buggy when setting up a test

It doesn't really work as a repository

easy setup of ux testing

recording of videos

Testers quality has degraded over time and they could benefit from acquiring more motivated testers

Make it easier to distribute mobile app builds

Tester sometimes don't answer screener questions truthfully creating unnecessary work for our team

Recruitmet

Video Consumer

Usability Test

Unmoderated Interviews

Recruitment Network Base

Capability to launch studies on both mobile and desktop

Recruitment

Unmoderated

Customer service

Broader offering of of types of questions and response types. Current selection is just to limited.