Unlock the delay in cash flow from your customers using Billing automation and subscription management
May 13, 2024

Unlock the delay in cash flow from your customers using Billing automation and subscription management

Abhideep Jain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chargebee

The biggest advantage in direct dollar terms we have seen using Chargebee is that it has freed up some of the working capital since clients are paying relatively on time. Overall, Chargebee is helping me and my organization in managing subscriptions, billing, and invoicing. International transactions and payments are also seamless via Chargebee so scaling across geo is easy.
  • Multi-currency support for almost all currencies we have dealt in
  • Integrated with CRM systems to send quotes and manage the entire quote-to-cash value chain
  • automated invoicing and prorated billing options for our clients
  • onboarding process for new accounts being cumbersome at times. Chargebee could potentially streamline this process to reduce friction for new users
  • there is no in-built intelligence on any kind of billing fraud or friendly frauds that happen or at least it is not visible
  • the biggest impact is that it freed up some of the working capital
  • it brought a systematic approach to follow up with clients on pending payments
Chargebee is much better in terms of clean intuitive product features, inbuilt analytics, and implementation support. Zoho has so many products and their focus is not their billing product. But they give free trials and you need to pay per licence only if you scale. overall, I would rate Zoho only 6/10.

Do you think Chargebee delivers good value for the price?

Yes

Are you happy with Chargebee's feature set?

Yes

Did Chargebee live up to sales and marketing promises?

Yes

Did implementation of Chargebee go as expected?

I wasn't involved with the implementation phase

Would you buy Chargebee again?

Yes

If you have a SaaS offering and your customers are global and their preferred mode of payment is digital - then Chargebee is useful for you.
If your customers prefer offline payments, then it may not be useful. Also if you want very custom pricing for each of your customers, then it is not so useful.