Great Features
September 12, 2022
Great Features
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paycom
We do all payroll and HR on Paycom. Paycom makes it easy for our employees to manage their own taxes, see their pay, reviews, etc. Our open enrollment process works great and saves time, and is user-friendly. We are utilizing more of the programs Paycom provides, like exit interviews, to streamline and do reporting with this function.
- Customer service
- Easy reporting
- User-friendly
- Report friendly
- FLSA overtime calculation
- Applicant tracking
- Employee changes just got updated but not working as well for us
- Saved time on payroll and timecards
- Easy open enrollment, saves employees time
- Saved time on reporting to managers
No customer service. The wait was really long to get any questions answered. Reporting wasn't good or user-friendly.
Do you think Paycom delivers good value for the price?
Yes
Are you happy with Paycom's feature set?
Yes
Did Paycom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Paycom go as expected?
Yes
Would you buy Paycom again?
Yes
Paycom Feature Ratings
Support and Self-Service
We replaced our open enrollment with Paycom, and it has saved time and made it easier for our employees.
I called in and always got an answer right away from a live person. I never had to leave a message.
Management can look up their own employee's information instead of calling HR all the time. I will be teaching them more as we go along.
Using Paycom
496 - All employees use Paycom. All hourly employees have to clock in and out. Salaried employees still have to enter any time off. HR uses it the most.
4 - We have 4 in HR that utilize Paycom, and we also have our IT department for any problems we have had internally.
- Timekeeping
- Time off and accruals
- Reporting
- Exit interviews
- Learning
- Ask here
- Surveys
- Use more analytical reporting for management
- Performance discussions
Evaluating Paycom and Competitors
Yes - ADP had awful customer service. Reporting was bad and had tax issues also.
- Product Features
- Product Usability
- Prior Experience with the Product
Our HR manager at the time had used Paycom at her previous job, so she pushed for us to get it.
I think I would again choose Paycom but would ask more in-depth questions on what it can and cannot do.
Paycom Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support cares about my success Quick Initial Response | None |
Using Paycom
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Timekeeping
- Reporting
- Manual checks
- Setting up exit interview questions
- Performance management
- Some notifications