Overall Satisfaction with QuickBooks Online
We use QuickBooks Online for our accounting needs including tracking estimates, invoicing, banking, receiving payments, bill payment, and tracking expenses. We are also able to create financial reports to help us predict volume of work trends and let us know how we are performing. Additionally, our accountant has access to QuickBooks Online so that they can retrieve the information and reports they need to prepare our taxes.
- Receive payments
- Invoicing
- Tracking expenses
- Reporting
- They will no longer support their desktop app, which they pushed us to use
- They drastically increased their ACH fees (with the benefit of quicker deposits--but this is not a justifiable benefit for our business model)
- Some features are limited
- Saves time and money by making sure my books are in order
- Automatically downloads banking information to ensure all income and expenses are accurate
- Provides my customers a quick, easy, and secure way to pay their bills
I used Intuit products for my personal finances for so long, I did not look for any other solutions. When I started using QuickBooks Online for my S-Corp, it was plug-and-play. I was up and running immediately with no learning curve. And QuickBooks Online continues to remain relevant and intuitive, so I have not had reason to explore other options.
Do you think QuickBooks Online delivers good value for the price?
Yes
Are you happy with QuickBooks Online's feature set?
Yes
Did QuickBooks Online live up to sales and marketing promises?
Yes
Did implementation of QuickBooks Online go as expected?
Yes
Would you buy QuickBooks Online again?
Yes
QuickBooks Online Feature Ratings
Using QuickBooks Online
1 - As my company's owner and operator, I am the QB Online user. I use QuickBooks for all account tasks including invoicing, writing checks, disbursements, tax preparation, and track banking transactions. I also use it to track business income progress and projections, evaluate how the company is performing, analyze and anticipate business cycles, and any other task that has to do with finances.
1 - Our QB Online user is the company's owner and operator. My work experience and educational background are entirely unrelated to finance or accounting, and yet, I am completely proficient in QB. Since QB Online does so much of the work for you and is very intuitive, the main skills needed are general computer skills and strong attention to detail.
- Invoicing: tracking, receiving payments
- Spending: tracking expenses
- Tax Preparation: quick and easy tax reporting tools
- Track projects in queue
- Deduce seasonal trends in workflow
- Make cash flow projections
- We currently pay our accountant to manage our payroll; however, we may explore QB Online for this service
- We are beginning to move toward a cost plus quoting style. We may explore using QB online to keep track of hours worked.
Evaluating QuickBooks Online and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
I used QB for my personal finances for several years. Since QB had an affordable, easy to use, business version of the software I was already familiar with, it started off with a huge advantage. Other small business accounting software packages were a combination of too expensive and too cumbersome for my needs.
I have been using QB for over 7 years now. It is the first software I purchased when I started my company. Over the last 7 years, I have had very few bumps in the road with QB. These few instances were never enough for me to even contemplate looking for another solution. It just does what I need, the price is right, and it seems to be made specifically for the non-accountant small business owner.
QuickBooks Online Implementation
- Implemented in-house
Change management was minimal
- No significant issues during implementation. We started with QB when we started our company, so we learned its functionality as we grew and needed more features.
QuickBooks Online Training
- no training
I found QB Online incredibly intuitive. No training was needed.
Configuring QuickBooks Online
Best practices:
- Easy for clients
- ATTENTION TO DETAIL
- Sometimes less is more
No - there is no facility to customize the interface
No - we have not done any custom code
If you are just starting out start small and learn as you go. There is an infinite amount of help online to help you grow when you are ready.
QuickBooks Online Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response | Problems left unsolved Difficult to get immediate help |
No, I did not purchase Premium Suppport. I have not felt the need for it and, quite honestly, I did not know this was a feature. If; however, Premium Support is an option, I still don't think it is something that would be of value to me as a non-accountant business owner.
Any time I reach out to QB I get exceptional support. The times where I am a bit disappointed is when there seems to be a feature lacking in the software, and I see that many other people have requested this enhancement, and the enhancement is still not implemented. This is few and far between for sure. But in general, their support is always excellent and efficient.
Using QuickBooks Online
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Writing Checks
- Invoicing
- Banking Reconciliation
- Tracking income and expenses
- Sometimes reconciliation can be thrown off by online deposits.
Yes - It is not a easy to use as the desktop version; however, it is definitely good to have access on the go. If a client need an invoice resent, or has a question regarding invoicing - it's great to be able to answer them right away without having to wait to return my desk to give them a response.
QuickBooks Online Reliability
Integrating QuickBooks Online
- Zapier
- Jotform
- Gmail
I use Zapier to automate my work flow. Zapier can be a little cumbersome to set up, but once it is, it is like having an assistant working for you. And my invoices are consistent with gmail labels, gmail tasks, and jotform proposals. Less entering means less room for error.
- AutoCAD
- Right-Suite Universal
- EnergyGauge Summit & USA
It would be great to include my industry-specific software with my integrations. I added these software packages for the completeness of the survey, but I don't think it is probable or practical that these integrations would be available any time soon.
- File import/export
It's a huge timesaver and worth the setup time and effort.
Relationship with Intuit
I did not even contemplate negotiating. The software had a price and I paid it. I am currently on an annual subscription.
Regarding purchasing software, if you are a larger company, maybe you have room to negotiate or come to an alternate agreement to what is listed on their website, but for me circumstance, I just correspond through their website.
Upgrading QuickBooks Online
Yes - Really just a reboot - no downtime, no glitches, no unexpected impacts because of the new release.
- Security
- Enhanced security