Always room for improvement
September 14, 2022
Always room for improvement
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with QuickBooks Online
We keep our entire business on it
- The program itself is great. Its easy to use and many videos are available for instruction
- Financial statements are available, easy to access
- They use a 3rd party vendor (Melio) for bill pay and getting in touch with them is impossible. It was so bad I was ready to cancel QB. There is a disconnect
- Although most reps know their stuff, I think more training would help as I realized when dealing with Melio
- I think all companies should have a phone number that a person answers in addition to emails
- We can track client costs accurately and access immediately, which is how we survive
- Love the bank attachement and always knowing where I stand
- Bill pay was a problem and we will probably never use again
QB is the best product out there at this time
Do you think QuickBooks Online delivers good value for the price?
Yes
Are you happy with QuickBooks Online's feature set?
Yes
Did QuickBooks Online live up to sales and marketing promises?
Yes
Did implementation of QuickBooks Online go as expected?
Yes
Would you buy QuickBooks Online again?
Yes