Overall Satisfaction with QuickBooks Online
QuickBooks Online failed to upload a specific time range. In our experience, we attempted multiple calls to QuickBooks Online help desk to get support and instead of giving us answers they tried to sell us products. On the 3rd call to QuickBooks Online, we asked for a manager and they absolutely REFUSED to elevate our case. Their answer is it "goes against our protocol." In my opinion, in what world do you deny a customer an opportunity to speak to a manager? We have been with QuickBooks Online for over 10 years. I think that is insane.
- Basic reconciliations
- Customer Service needs
- In my opinion, stop selling products when someone is calling for support