TrustRadius Top Rated Accounting Software for Small Businesses 2015

FreshBooks

Accounting Software

Software Profile & Review Summary

FreshBooks was founded in 2003 and is based in Toronto, Canada. It raised $30m in a Series A in 2014.

It is a cloud-based accounting software targeted specifically to the needs of small, often service-based businesses who do not have advanced accounting needs. Many of the vendor's customers use the software exclusively for time tracking and invoicing, although the product does include bookkeeping capabilities.

Company Status: Private
Best Fit For: Small, service-based businesses
Most Compared To: Xero
Customers: N/A
Employees: 195 (on LinkedIn)

FreshBooks Customer Distribution

FreshBooks Customer Distribution Pie Chart
Source: (33) User reviews and ratings of FreshBooks on TrustRadius

Aggregate User Ratings of FreshBooks on TrustRadius

Source: (21) User reviews of FreshBooks on TrustRadius
Rating Attribute FreshBooks Rating # of Reviewers Contributing to Rating Average Accounting Software Average Rating
Likelihood to recommend 8.2 21 8.1
Likelihood to renew 8.3 16 8.5
Product usability 8.3 3 8.7

Summary of FreshBooks Reviews

Source: (21) User reviews of FreshBooks on TrustRadius
FreshBooks Pros FreshBooks Cons
Invoicing
Invoicing is the functionality most praised by FreshBooks users. They particularly like features such as recurring invoices, branded invoices, automated reminder emails for unpaid or late invoices, and the ability to see when clients have viewed invoices.
Bookkeeping
Though some reviewers use FreshBooks for general accounting, most use it exclusively for invoicing and time tracking, because bookkeeping or general ledger features are lacking. Particularly, it's difficult to track income. Some integrate it with other accounting software such as QuickBooks or Xero.
Time tracking
Easy to track hours worked on a particular client or project, especially with a timer tool that can run in the background on your desktop or mobile device.
Customization
Users would like more options for customization, particularly the ability to customize invoices and email reminders.
Expense tracking
Easy to track expenses by client or project.
Reporting
Users would like to see enhanced and more customizable reporting, as well as easier data export options.
Ease of use
The interface is intuitive, easy to use, and easy to learn, even for those not familiar with accounting software.
User access
The ability to control user permissions and transition contractors to staff users and vice versa could be improved.
Mobile app
Users can access the software via mobile app.

Customer support
Customer support is accessible, helpful, easy to understand, and responsive – and often not needed, because the software is so easy to use.

FreshBooks Response to Reviewer Feedback

We're grateful to our customers who took the time to share their feedback – thank you. FreshBooks does not share product roadmap information, so we cannot comment on planned features and updates. But we can let you know that we're listening and committed to continuously improving FreshBooks to help you better run your business.

Questions? Want to chat? Would love to hear from you. Give our award winning support team a ring at 1-866-303-6061, or send a note to support@FreshBooks.com.