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Information and resources for technology buyers
Remote working is not a new trend. Research from Gallup found that the percentage of American employees working from home increased from 39% to 43% between 2012 and 2016. Some even predict that the rapid growth of employees choosing to work from home amid the covid-19 outbreak will be a turning point for the American […]
If you’ve always dreamed of working from home, you’re not alone. 99% of people say they would like to work remotely, at least some of the time, for the rest of their careers. When you’re new to working from home, it can be a bit confusing on where to start looking for tools to keep […]
*Updated on March 25, 2020 Since the World Health Organization declared COVID-19 “a public health emergency of international concern” on January 31, we’ve observed drastic changes in software research and buying patterns on the TrustRadius platform. These trends could be caused by any number of factors, including: The staggering increase in employees working from home […]
If this is your first foray into the world of call centers and contact center technology, a critical first step is understanding which software products are available. For new contact center businesses, nothing’s more frustrating than investing in an inbound call center solution only to realize your agents need an outbound contact center platform. Worse […]
The COVID-19 pandemic continues to have a tragic impact on our community. The most important areas of focus right now are slowing the spread of the virus and saving lives. As companies around the world look at how they can cut spending to weather a downturn, technology will be one area of scrutiny. But how […]
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