APS Ratings & User Feedback

(37) 8.7 of 10

Software Profile & Review Summary

2016 Top Rated Core HR Software Badge

Company Status: Public
Customers: 3,000
Employees on LinkedIn: 61
Headquarters: Shreveport, LA
Founded: 1996

APS is a national workforce management and cloud-based HR solution provider. The online platform includes Core HR, payroll, time and attendance with scheduling (including manager and employee self-service), ACA compliance and reporting services, and recruiting and onboarding services, accessible from any device. APS integrates with point-of-sale systems for retail environments, accounting software, and benefits/retirement plans, as well as to third-party time and attendance systems. APS is Top Rated by reviewers in both the small business and mid-sized company segments.

Based on user feedback, reviewer demographics, and buyer research patterns on TrustRadius, APS is:

A good fit for: Small businesses and mid-sized companies in service industries that need an unified database for time tracking and payroll and don't want to pay for lots of other bells and whistles

Most compared to: Paylocity Web Pay, UltiPro, and Namely

Find detailed user ratings of APS's Core HR features here.

APS Customer Demographics*

APS customer demographics - company size and industry size
*Customer demographics data is drawn from User profiles and User reviews of APS on TrustRadius. Data may not be available for all reviewers.

Summary of APS Reviews

Source: (29) User reviews of APS on TrustRadius, all updated or written in the last year.
APS Pros APS Cons
Boutique customer service
  • Users like having designated reps for support, tax services, etc. whom they can contact directly. Reps are responsive and very helpful.
Benefits administration
  • Users say that benefits administration has some limitations—APS cannot accommodate all types of benefits and enrollments—and it could be easier to connect to insurance carriers.
Reporting in general gets mixed reviews
  • Some users said reports were easy to build and that APS worked with them to create custom reports if the reports they needed were not available.
  • Other users had various issues with reporting in APS. For example, users said reports are not always accurate, reports are hard to audit, reporting across multiple areas or business units is inefficient because it requires the user to run multiple reports and manually combine them, and Excel/CSV downloads for external reporting are cumbersome.
Payroll processing + time tracking
  • This is the key use case. Users said payroll processing and time tracking are easy to understand, and are well integrated.
  • Users said APS works well for tracking time worked on specific projects and/or at specific remote sites.
Time off tracking
  • Time off tracking and accruals have room for improvement. Due to system limitations, some users needed to enter/adjust data manually, or re-calculate balances that were lost.
Better value than alternatives
  • Users tout APS's cost-effectiveness. The customer service, usability, and price are much better with APS than with ADP and Paychex, according to users who had used or evaluated those products in the past.
Navigating through employee records
  • Some users would like to see more intuitive navigation through employee records. They have various suggestions about formats that would be more intuitive, such as employee snapshots, scrollable lists of staff members, or a search bar at the top of every screen.
New hires / terminations
  • It is easy to set up new employees in the system, update employee information, and process employee terminations.
Multi-state taxes
  • A couple of users said handling differential state tax laws was a weak point of APS, such as worked-in vs. lived-in states for commuters, or employees distributed across multiple states where APS was less familiar with the tax laws.
Flagging and alerts
  • Users like the ability to set up alerts about upcoming deadlines, and create limiters to red flag paychecks that need to be checked manually (such as if an employee has exceeded overtime for the period).
Useful for Finance & Accounting
  • APS reports and the general ledger module are useful and user-friendly for finance and accounting departments or partner firms / agencies, if outsourced.

Aggregate User Ratings of APS on TrustRadius

APS aggregate ratings in 2016 Core HR Buyer's Guide
Source: (29) User reviews of APS on TrustRadius, all updated or written in the last year.

APS Response to Reviewer Feedback

APS helps businesses in all industries increase efficiency, streamline the reporting process, and drive growth for their organizations. We designed APS to scale and meet the needs of growing mid-sized organizations – from those who are adopting their first unified workforce management solution, to those that are rapidly expanding their offerings and locations. Our largest customers have hundreds of users on the system, manage multiple entities, and operate all over the United States.

We have a flexible system that is designed to take advantage of all the possibilities and benefits of a true, unified database solution. APS offers technology designed to be a best-in-class Software as a Service (SaaS) that connects in a straightforward manner with other best-in-class business systems. We offer a variety of pre-built integrations through APIs as well as the APS Enterprise Integration Platform (EIP). We also partner with best-of-breed organizations to bring added value to joint clients.

From implementation to customer support, we provide our customers with a full spectrum of services to help them realize the true potential of their investment. We continue to be proactive in our support efforts to meet the needs of our growing customer base. All of our account managers are certified payroll experts as well as product experts. Each APS customer works with a dedicated account manager who is just a phone call, chat, or email away. We also offer a customer Help Center for additional support materials and access to videos and tutorials.