TrustRadius Top Rated CRM Software for Mid-size Companies 2015

Infor CRM

CRM Software

Software Profile & Review Summary

This product was formerly Saleslogix, which Infor acquired from Swiftpage in 2014 and re-named Infor CRM. Infor is headquarted in New York City and offers several technology and services products, including enterprise resource planning, supply chain management, and asset management. Key industries include manufacturing, distribution, healthcare, retail, public sector, construction, hospitality, and professional services.

Some Infor CRM customers include Harry Rosen, GE Healthcare, Wells Fargo, UniFirst, AgReliant Genetics, and Amica Life Insurance Company.

*Saleslogix, at time of acquisition: http://www.pcworld.com/article/2465480/infor-goes-up-against-salesforcecom-with-saleslogix-acquisition.html
Company Status: Private
Customers: 1,700*
Employees (per LinkedIn): 11,518 (entire company)
Pricing: N/A
Best Fit For:
  • Mid-size companies
  • Customers of other Infor products

Infor CRM Customer Distribution

Infor CRM Customer Distribution Pie Chart
Source: (13) User reviews and ratings of Infor CRM on TrustRadius

Aggregate User Ratings of Infor CRM on TrustRadius

Source: (11) User reviews of Infor CRM on TrustRadius
Rating Attribute Infor CRM # of Reviewers Contributing to Rating Average CRM Category Average
Likelihood to recommend 7.9 11 7.9
Likelihood to renew 9.1 8 8.3
Product usability 7.0 3 7.8
Support 8.0 1 7.8

Summary of Infor CRM Reviews

Source: (11) User reviews of Infor CRM on TrustRadius
Infor CRM Pros Infor CRM Cons
Flexible; customizable
Infor CRM is available through on-premises or hosted deployment. The software can be customized to fit your industry or particular needs.
Interface design
The look and feel of the interface is outdated.
User management
Users like the ability to manage individual user access to the software at a very granular level.
Integrations
Users would like to see additional or improved integrations with other systems, including contact management software and Microsoft Outlook.
Ease of use
Infor CRM is user-friendly for sales reps and other day-to-day users.

Performance
Users are divided on Infor CRM's performance. Some say it's stable and reliable. Others say the application can be slow.

Tips from Infor CRM End-Users

“If you do need your system customized, its important that you have a competent database administrator (preferably in-house), as there are always tweaks or changes to be made.”
Administrator at an Investment
Management company with 11-50 employees
Jan. 2015
“It is well suited if your business needs lots of custom processes- find a good vendor... Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?”
John Collman
Product Support Manager at ParishSOFT
Nov. 2014
“I would always choose to have end users involved in the selection process. I would have liked to have a user representative from each business unit. We used a combination of managers and users to select, along with an implementation committee. This worked well for us, but we found that you can't please everyone all of the time...the people not involved in the selection process didn't “buy in” to the usage as quickly as the users involved in the selection process.”
Christopher Composto
Vice President eCommunications and Marketing at Ambac
Nov. 2014

Infor CRM Response to Reviewer Feedback

Infor CRM has been a leader and innovator in the CRM industry for more than 15 years as evidenced by numerous awards, including back-to-back (2012, 2013) Gartner and 1to1 Media CRM Excellence awards, winning for sales excellence, sales force automation, and superior Mobile CRM. Infor CRM was also recognized by Nucleus Research (2015) as a CRM leader.

As of Infor's 2014 acquisition and subsequent investment, Infor CRM is equipped with a new user interface (v8.1 Update 05) and significant platform enhancements. Infor CRM's leadership in the CRM space is further cemented through its alignment with the Infor strategies of 1) Work is Beautiful, 2) Cloud first 3) Industry-specific CRM. All of these build upon the core product vision of taking CRM where people work, as demonstrated by Infor CRM Xbar for Microsoft® Outlook®, which gives users CRM embedded inside their inbox and turns unstructured emails into tangible contacts, tasks, opportunities, and more. Coupled with Infor CRM Gmail™ Sync, Infor CRM is bringing CRM inside the application users know and love.

Existing and prospective customers can be confident that Infor CRM is the right choice for their CRM needs because it is backed by Infor, a company that is fundamentally changing the way information is published in the enterprise, with over 73,000 customers in more than 200 countries and territories.