NetSuite

CRM Software

Software Profile & Review Summary

NetSuite offers ERP, CRM, financial, e-commerce, HR and inventory software products. The company was founded in 1998, went public in 2007, and is headquartered in San Mateo, California.

NetSuite CRM+ customers include CallidusCloud, Prudential Locations, Guitar Center Pro, and Accuvant.

Company Status: Public
Customers: N/A
Employees (per LinkedIn): 3,127 (entire company)
Pricing: $49 to $399 per month for 1 full user
Best Fit For:
  • Companies who want tight integration between CRM and ERP software

NetSuite CRM+ Customer Distribution

NetSuite CRM+ Customer Distribution Pie Chart
Source: (15) User reviews and ratings of NetSuite CRM+ on TrustRadius

Aggregate User Ratings of NetSuite CRM+ on TrustRadius

Source: (13) User reviews of NetSuite CRM+ on TrustRadius
Rating Attribute NetSuite CRM+ # of Reviewers Contributing to Rating Average CRM Category Average
Likelihood to recommend 5.2 13 7.9
Likelihood to renew 6.3 9 8.3
Product usability 8 1 7.8
Support 4.5 2 7.8
Implementation satisfaction 4.0 3 7.3

Summary of NetSuite CRM+ Reviews

Source: (13) User reviews of NetSuite CRM+ on TrustRadius
NetSuite CRM+ Pros NetSuite CRM+ Cons
All-in-one solution
NetSuite has strong accounting and enterprise resource planning features, making it a good solution for companies who want to tie all of their systems together.
Usability
The interface is not intuitive and is difficult to learn and navigate. In particular, the reporting system can be difficult to master.
Customizable
With a robust set of features, NetSuite CRM+ can be customized to fit specific workflows or business processes.
Technical support
While the support team can answer simple questions, responses to more complex problems are slow or unhelpful.

Bugs
Users report glitches, slow processing speeds, and outages.

Marketing and e-commerce
The marketing and e-commerce or shopping cart functionalities could be improved.

Price
The software is expensive.

Tips from NetSuite CRM+ End-Users

“I feel if we had had NetSuite Services do our implementation, we would have used much more of the out-of-box functionality and had Best Practices instituted sooner. I would not recommend an outside services provider for the initial implementation.”
Stephanie Locke
Sales Operations Manager at InEight Inc.
Feb. 2015
“If you don't have an experienced NetSuite Administrator or Consultant on-staff, plan on hiring one before you begin implementation…. Highly consider using a consultant for the implementation. Also be prepared to change your internal business processes to fit within NetSuite, as the opposite is much more difficult to maintain long-term.”
Analyst in Information Technology
at a company with 501-1000 employees
Dec. 2014
“Your company and its processes need to be completely and perfectly defined before going into any implementation process.”
Manager in Information Technology
at a company with 11-50 employees
Dec. 2013
“Choosing NetSuite over other programs requires some thought. The main question to ask is, “what is your goal?” If you just want a case system and a way to track customers and leads, then Salesforce may be a better fit. If you want to incorporate all data from all departments, NetSuite is the only way to go.”
Administrator in Information Technology
at a company with 51-200 employees
Nov. 2013

NetSuite CRM+ Response to Reviewer Feedback

N/A