SilkRoad was founded in 2003 and has raised multiple rounds of funding, totaling $145 million. The company made to major acquisitions to fill out the suite. The company acquired OpenHire (recruiting) in 2004, and VTN Technologies (learning management) in 2008. The software includes OpenHire for recruiting, RedCarpet for onboarding, WingSpan for performance management, GreenLight for learning management and a basic Core HR called HeartBeat. The onboarding product, RedCarpet, is considered one of the strongest in the industry. SilkRoad products are targeted predominantly at small and medium-sized businesses.
|Revenue Growth 2013-2014:||N/A|
|Employees:||505 (according to LinkedIn)|
|Rating Attribute||SilkRoad OpenHire Rating||# of Reviewers Contributing to Rating Average||Recruiting / ATS Average Rating|
|Likelihood to recommend||6.4||24||7.5|
|Likelihood to renew||6.8||11||7.6|
|SilkRoad OpenHire Pros||SilkRoad OpenHire Cons|
The requisition approval process is great and it has great integration with job posting sites, although some had formatting problems.
Although a couple of users mentioned that canned reports work well enough, there is general unhappiness with the reporting engine which is found to be difficult to use and in need of an overhaul.
|Ease of use
OpenHire is quite intuitive to use and is easy to customize.
Support team is not very proactive with poor follow-up and no way to escalate. Staff is not always knowledgeable about the product.
Templates for corresponding with candidates are very helpful.
Mobile capabilities could be improved.
Very good integration with onboarding: All candidate information automatically forwarded to the onboarding module.
Some users complain that offer letter capabilities are inflexible
Compliance reporting is well handled.
There are some complaints about the quality of the candidate search engine.