SilkRoad OpenHire

Recruiting/ATS Software

Software Profile & Review Summary

SilkRoad was founded in 2003 and has raised multiple rounds of funding, totaling $145 million. The company made to major acquisitions to fill out the suite. The company acquired OpenHire (recruiting) in 2004, and VTN Technologies (learning management) in 2008. The software includes OpenHire for recruiting, RedCarpet for onboarding, WingSpan for performance management, GreenLight for learning management and a basic Core HR called HeartBeat. The onboarding product, RedCarpet, is considered one of the strongest in the industry. SilkRoad products are targeted predominantly at small and medium-sized businesses.

Company Status: Private
2014 Revenue: N/A
Revenue Growth 2013-2014: N/A
Customers: 1,800+
Employees: 505 (according to LinkedIn)

SilkRoad OpenHire Customer Distribution

SilkRoad OpenHire Customer Distribution Pie Chart
Source: (24) User reviews of SilkRoad OpenHire on TrustRadius

Aggregate User Ratings of SilkRoad OpenHire on TrustRadius

Source: (24) User reviews of SilkRoad OpenHire on TrustRadius
Rating Attribute SilkRoad OpenHire Rating # of Reviewers Contributing to Rating Average Recruiting / ATS Average Rating
Likelihood to recommend 6.4 24 7.5
Likelihood to renew 6.8 11 7.6
Product usability N/A N/A 7.8
Product availability N/A N/A 8.1
Product performance N/A N/A 9.0
Support N/A N/A 7.4
In-person training N/A N/A N/A
Online training N/A N/A 8.1
Implementation satisfaction N/A N/A 8.1

Summary of SilkRoad OpenHire Reviews

Source: (24) User reviews of SilkRoad OpenHire on TrustRadius
SilkRoad OpenHire Pros SilkRoad OpenHire Cons
Job requisitions
The requisition approval process is great and it has great integration with job posting sites, although some had formatting problems.
Although a couple of users mentioned that canned reports work well enough, there is general unhappiness with the reporting engine which is found to be difficult to use and in need of an overhaul.
Ease of use
OpenHire is quite intuitive to use and is easy to customize.
Customer support
Support team is not very proactive with poor follow-up and no way to escalate. Staff is not always knowledgeable about the product.
Candidate correspondence
Templates for corresponding with candidates are very helpful.
Mobile capabilities could be improved.
RedCarpet integration
Very good integration with onboarding: All candidate information automatically forwarded to the onboarding module.
Offer letters
Some users complain that offer letter capabilities are inflexible
Compliance reporting is well handled.
There are some complaints about the quality of the candidate search engine.

SilkRoad OpenHire Response to Reviewer Feedback