SilkRoad (focus on SilkRoad Onboarding, formerly RedCarpet) Ratings & User Feedback

(39) 7.9 of 10

Software Profile & Review Summary

2016 Top Rated Talent Management Software Badge

Company Status: Private
Customers: 2,000+
Employees on LinkedIn: 483
Headquarters: Chicago, IL
Founded: 2003

SilkRoad was founded in 2003 and has raised multiple rounds of funding since its inception, raising a total of $192M. The company made two major acquisitions to fill out their talent management suite, acquiring OpenHire (now SilkRoad Recruiting) in 2004 and VTN Technologies (formerly GreenLight, now SilkRoad Learning) in 2008. In addition to recruiting and learning management, SilkRoad also includes Onboarding (formerly RedCarpet) and Performance (formerly WingSpan). The Onboarding product, formerly RedCarpet, is considered one of the strongest in the industry, and is the focus of the user feedback summary below.

Based on user feedback, reviewer demographics, and buyer research patterns on TrustRadius, SilkRoad is:

A good fit for: Companies that are focused on creating an integrated recruiting to onboarding process (other areas of the suite get mixed reviews or have limited data). It may be less of a good fit for organizations without internal IT resources to support the applications, given that support is a pain point across reviews of the different modules.

Most compared to: ADP Vantage, Lumesse, Infor HCM, Oracle HCM Cloud, and Cornerstone OnDemand

Find detailed user ratings of SilkRoad Onboarding's features here, ratings of SilkRoad Learning here, ratings of SilkRoad Recruiting (aka OpenHire) here, and ratings of the rest of SilkRoad's offerings, which also includes Performance, here.

SilkRoad Onboarding Customer Demographics*

SilkRoad Onboarding customer demographics - company size

*Customer demographics data is drawn from User profiles and User reviews of RedCarpet on TrustRadius. Data may not be available for all reviewers.

Summary of SilkRoad Onboarding Reviews

Source: (9) User reviews of RedCarpet on TrustRadius, (5) updated or written in the last year.
SilkRoad Onboarding Pros SilkRoad Onboarding Cons
Task workflows
  • Users said SilkRoad Onboarding helps manage pre-hire, new hire, and offboarding tasks across departments. For the most part, task workflows are a strength.
  • However, users report some difficulties related to tasks, for example, limited ability to add forms to tasks, many fields required to create tasks, and confusing task workflow/dependency trees.
RedCarpet portal
  • Users had mixed experiences with the Onboarding web portal.
  • They like that the portal is interactive, can include various media types, and can be branded.
  • But they said the portal could be more user-friendly, both in terms of editing the portal from an admin perspective and accessing the portal from an employee perspective.
Onboarding consistency & efficiency
  • Users said SilkRoad Onboarding creates consistency and improves efficiency of onboarding processes, leading to a better experience for candidates/new employees.
Support
  • Support does not have a good response time, and is not very communicative about whether they are working to resolve the issue.
Status dashboards
  • Admins can monitor workflow via status dashboards.
Modifying eForms
  • eForms are inconvenient/expensive to add or edit.
New look is more user friendly
  • Several said the application's new look (as of mid-2016) is more user-friendly than previous versions.
Training time; implementation costs
  • Users said this is not a quick-start product; it requires substantial training, and there are significant implementation costs.
Forms library
  • Documents, forms, policies, and other records are accessible and organized (and paperless!).
Integration with SilkRoad ATS (OpenHire)
  • Onboarding integrates well with Recruiting for a seamless recruiting to onboarding workflow.
  • A few users cautioned that Onboarding does not integrate easily with all SilkRoad modules, since they are built on different platforms.

Aggregate User Ratings of SilkRoad Onboarding on TrustRadius

SilkRoad Onboarding aggregate ratings in 2016 Talent Management Buyer's Guide
Source: (9) User reviews of RedCarpet on TrustRadius. (5) updated or written in the last year.

SilkRoad Response to Reviewer Feedback

SilkRoad Onboarding helps drive engagement during every employee transition. Whether it's new hire onboarding, promotions, mergers and acquisitions, retirement, or offboarding, our workflows allow organizations to deliver the right content to the right people at the right time to activate talent to day one readiness and accelerate their time to productivity.

Newer features have been added to further make SilkRoad Onboarding easy to use and implement. SilkRoad Onboarding customers enjoy our eForm Builder, which makes it easy to collect important data like beneficiary information, direct deposit details, and acknowledgements with simple eForms. Privileged administrators can easily build these eForms on the fly, and add them to the workflow of the event without engaging SilkRoad Services or incurring a cost. eForms created with the eForm Builder are responsive, include electronic signa-tures, and provide the flexibility to edit and update the eForm whenever needed. Also, customers now enjoy a new look and feel that provides an easy to use, mobile portal for employees.

Speed the time to value and activate new hires to productivity faster with SilkRoad Onboarding Express, which implements customers in just two weeks. Leverage SilkRoad's extensive onboarding expertise with a new hire onboarding portal that contains get started content and a predefined workflow, removing the guesswork of what the onboarding process should look like.