1CRM

1CRM

Score 7.5 out of 10
1CRM

Overview

What is 1CRM?

1CRM is an integrated customer relationship management (CRM) solution that covers the complete business management lifecycle. It includes features like collaboration and mobile access, and it can be customized for multiple industries. It is available in both open source and...
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Recent Reviews

Come to know about 1CRM

10 out of 10
May 16, 2021
I'm using this software for a year. Its very useful in dealing with customers. In our organization, we use it to daily task management and …
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Popular Features

View all 31 features
  • Opportunity management (5)
    9.8
    98%
  • Customer data management / contact management (5)
    9.8
    98%
  • Workflow management (5)
    9.7
    97%
  • Territory management (5)
    9.6
    96%

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Pricing

View all pricing

Startup

$15

Cloud
per month

Startup+

$23

Cloud
per month

Professional

$33

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://1crm.com/editions-and-pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $15 per month
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Features

Sales Force Automation

This is the technique of using software to automate certain sales related tasks.

9.6Avg 7.9

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

9.6Avg 7.8

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.1Avg 7.8

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.8Avg 7.7

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.7Avg 7.7

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.7Avg 7.8

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.8Avg 8.4

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

8.7Avg 7.5

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8Avg 7.4

Platform

7.4Avg 7.5
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Product Details

What is 1CRM?

1CRM is an integrated customer relationship management (CRM) solution that covers the complete business management lifecycle. It includes features like collaboration and mobile access, and it can be customized for multiple industries. It is available in both open source and commercial editions.

1CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

1CRM is an integrated customer relationship management (CRM) solution that covers the complete business management lifecycle. It includes features like collaboration and mobile access, and it can be customized for multiple industries. It is available in both open source and commercial editions.

1CRM starts at $15.

Reviewers rate Call center management highest, with a score of 10.

The most common users of 1CRM are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

 (64)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
October 13, 2021

1CRM is the way to go!

Garry Rumrill | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use 1CRM daily for all our data management. It is a breeze to operate and was really simple to learn I love working in 1CRM and it has helped me succeed in my job duties and I would highly recommend it to any and all users. 1CRM has been a life saver to my company!
  • Data managment
  • User friendly
  • Time Saver
  • Could use more color options
It has been very well suited for our company. Everyone in our organization uses it for many different features. From building part numbers to maintaining costs and cost patterns to housing of our key data 1CRM is the backbone of our company and we could not be happier with this service.
Sales Force Automation (9)
100%
10.0
Customer data management / contact management
100%
10.0
Workflow management
100%
10.0
Territory management
100%
10.0
Opportunity management
100%
10.0
Integration with email client (e.g., Outlook or Gmail)
100%
10.0
Contract management
100%
10.0
Quote & order management
100%
10.0
Interaction tracking
100%
10.0
Channel / partner relationship management
100%
10.0
Customer Service & Support (3)
96.66666666666666%
9.7
Case management
100%
10.0
Call center management
100%
10.0
Help desk management
90%
9.0
Marketing Automation (2)
80%
8.0
Lead management
80%
8.0
Email marketing
80%
8.0
CRM Project Management (3)
83.33333333333334%
8.3
Task management
90%
9.0
Billing and invoicing management
80%
8.0
Reporting
80%
8.0
CRM Reporting & Analytics (3)
80%
8.0
Forecasting
80%
8.0
Pipeline visualization
80%
8.0
Customizable reports
80%
8.0
Customization (4)
82.5%
8.3
Custom fields
80%
8.0
Custom objects
90%
9.0
Scripting environment
80%
8.0
API for custom integration
80%
8.0
Security (2)
80%
8.0
Role-based user permissions
80%
8.0
Single sign-on capability
80%
8.0
Social CRM (2)
80%
8.0
Social data
80%
8.0
Social engagement
80%
8.0
Integrations with 3rd-party Software (2)
75%
7.5
Marketing automation
80%
8.0
Compensation management
70%
7.0
Platform (1)
70%
7.0
Mobile access
70%
7.0
  • ROI
  • Increased data
  • better data
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Support has been fantastic!
Score 10 out of 10
Vetted Review
Verified User
I'm using this software for a year. Its very useful in dealing with customers. In our organization, we use it to daily task management and order management in which we interact with customers which enhance us to do further process for future trading. It's used across the whole department. So 1CRM ease our work to analysis and report the commodity sector.
  • It analysis trade made on the day for the customer.
  • It helps to build product catalog and track information.
  • It manages and stores large amount of very sensitive or private data.
  • It's dependent on the uptime and a support of third party.
  • It's essential to maintain all the hardware.
  • There is some update problem.
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Sales Force Automation (9)
92.22222222222221%
9.2
Customer data management / contact management
100%
10.0
Workflow management
90%
9.0
Territory management
90%
9.0
Opportunity management
100%
10.0
Integration with email client (e.g., Outlook or Gmail)
60%
6.0
Contract management
90%
9.0
Quote & order management
100%
10.0
Interaction tracking
100%
10.0
Channel / partner relationship management
100%
10.0
Customer Service & Support (3)
100%
10.0
Case management
100%
10.0
Call center management
100%
10.0
Help desk management
100%
10.0
Marketing Automation (2)
75%
7.5
Lead management
80%
8.0
Email marketing
70%
7.0
CRM Project Management (3)
96.66666666666666%
9.7
Task management
90%
9.0
Billing and invoicing management
100%
10.0
Reporting
100%
10.0
CRM Reporting & Analytics (3)
96.66666666666666%
9.7
Forecasting
90%
9.0
Pipeline visualization
100%
10.0
Customizable reports
100%
10.0
Customization (4)
95%
9.5
Custom fields
100%
10.0
Custom objects
90%
9.0
Scripting environment
90%
9.0
API for custom integration
100%
10.0
Security (2)
100%
10.0
Role-based user permissions
100%
10.0
Single sign-on capability
100%
10.0
Social CRM (2)
100%
10.0
Social data
100%
10.0
Social engagement
100%
10.0
Integrations with 3rd-party Software (2)
80%
8.0
Marketing automation
70%
7.0
Compensation management
90%
9.0
Platform (1)
80%
8.0
Mobile access
80%
8.0
  • I'm satisfied with 1crm as it makes us to gain profit.
  • 1crm is used in our whole department which ease to collect data of customers.
  • It makes our job easy to store large amount of information.
While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
1CRM software is very useful in order management and I'm also able to prepare timesheets. It also ease our work by collecting the customer's details. This 1CRM software can be used in other companies as well. I recommend 1CRM to my colleges and friends. It's even highly recommended to others.
Through the usage of 1CRM, customers are satisfied as the work is done easily and fast. So it ensures tracking and ranking client performance, sharing customizable dashboards. It also gives a way to easily see previous transaction and personalize the customer experience. So 1CRM ease our work to analysis and report the commodity sector.
Puneet Madan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use it for managing our project and resources. We also used to track our deliveries to client and monitor the billing from the client. We use it only in our department to manage our needs easily. It also helps us to track our resources and their output. It's easy to use and configure as it's a cloud based system.
  • Monitor sales and billings from client.
  • Manage our Internet resources and to track their output.
  • Monitor our deliveries.
  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
It's great. It's not less appropriate anywhere because it's moving in right direction.
Sales Force Automation (9)
87.77777777777779%
8.8
Customer data management / contact management
90%
9.0
Workflow management
100%
10.0
Territory management
90%
9.0
Opportunity management
90%
9.0
Integration with email client (e.g., Outlook or Gmail)
100%
10.0
Contract management
70%
7.0
Quote & order management
90%
9.0
Interaction tracking
90%
9.0
Channel / partner relationship management
70%
7.0
Customer Service & Support (3)
90%
9.0
Case management
80%
8.0
Call center management
100%
10.0
Help desk management
90%
9.0
Marketing Automation (2)
90%
9.0
Lead management
90%
9.0
Email marketing
90%
9.0
CRM Project Management (3)
90%
9.0
Task management
90%
9.0
Billing and invoicing management
80%
8.0
Reporting
100%
10.0
CRM Reporting & Analytics (3)
93.33333333333334%
9.3
Forecasting
90%
9.0
Pipeline visualization
100%
10.0
Customizable reports
90%
9.0
Customization (4)
90%
9.0
Custom fields
90%
9.0
Custom objects
100%
10.0
Scripting environment
90%
9.0
API for custom integration
80%
8.0
Security (2)
95%
9.5
Role-based user permissions
100%
10.0
Single sign-on capability
90%
9.0
Social CRM (2)
95%
9.5
Social data
90%
9.0
Social engagement
100%
10.0
Integrations with 3rd-party Software (2)
100%
10.0
Marketing automation
100%
10.0
Compensation management
100%
10.0
Platform (1)
80%
8.0
Mobile access
80%
8.0
  • It increases our sales.
  • It increases our output.
  • It provides us reports for analysing data.
  • It's having a positive outline.
It's more advanced and interactive to use. And it's cloud based built in latest technology so it's much better for me to use.
It's embedded with latest technology and easy to use to solve our problems.
It's the best and easy to solve and manage my accounts under a single software which is cloud based.
Rey Oneal Garcia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
it is being used by most of the company's different departments. It actually helps us manage customer information, such as addresses, phone number, sales pipe line, forecasting etc.
  • Easy to navigate
  • Easy to store and update customer information
  • Maybe a little bit more on the speed whenever you are transferring from 1 customer profile to another.
Basically its well suited in every aspect specially in my role as an account manager. I can simply store customer information that are critical to my line of work.
Sales Force Automation (9)
88.88888888888889%
8.9
Customer data management / contact management
90%
9.0
Workflow management
90%
9.0
Territory management
90%
9.0
Opportunity management
90%
9.0
Integration with email client (e.g., Outlook or Gmail)
80%
8.0
Contract management
90%
9.0
Quote & order management
90%
9.0
Interaction tracking
90%
9.0
Channel / partner relationship management
90%
9.0
Customer Service & Support (2)
100%
10.0
Case management
100%
10.0
Call center management
100%
10.0
Marketing Automation (2)
100%
10.0
Lead management
100%
10.0
Email marketing
100%
10.0
CRM Project Management (3)
93.33333333333334%
9.3
Task management
90%
9.0
Billing and invoicing management
90%
9.0
Reporting
100%
10.0
CRM Reporting & Analytics (3)
100%
10.0
Forecasting
100%
10.0
Pipeline visualization
100%
10.0
Customizable reports
100%
10.0
Customization (1)
90%
9.0
Custom fields
90%
9.0
Security (2)
100%
10.0
Role-based user permissions
100%
10.0
Single sign-on capability
100%
10.0
Social CRM
N/A
N/A
Integrations with 3rd-party Software
N/A
N/A
Platform
N/A
N/A
  • Made my work more efficient.
  • Customer data is centralized for the whole organization/company.
We previously had NetSuite for our account management system but we switch to 1CRM because it's much better and easier to use.
There are/is still room for improvement. But overall it delivers what is expected of it.
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Prashant Choudhary | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
There have been many instances that 1CRM has rectified and improved on, it has reduced lead time for the customer by reducing billing and budgeting cycle times, and this has by far been an excellent tool at automating several petty manual tasks so as to contribute to the improvement of sales productivity and marketing management as well as the customer experience. This has loads of excellent features that have made this very efficient in any small or medium organization. The cost of the product is by far the most value for money for any CRM out there.
  • Sales management.
  • Marketing management.
  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Sales Force Automation (9)
90%
9.0
Customer data management / contact management
90%
9.0
Workflow management
90%
9.0
Territory management
90%
9.0
Opportunity management
100%
10.0
Integration with email client (e.g., Outlook or Gmail)
90%
9.0
Contract management
70%
7.0
Quote & order management
100%
10.0
Interaction tracking
90%
9.0
Channel / partner relationship management
90%
9.0
Customer Service & Support (3)
93.33333333333334%
9.3
Case management
100%
10.0
Call center management
90%
9.0
Help desk management
90%
9.0
Marketing Automation (2)
100%
10.0
Lead management
100%
10.0
Email marketing
100%
10.0
CRM Project Management (3)
96.66666666666666%
9.7
Task management
90%
9.0
Billing and invoicing management
100%
10.0
Reporting
100%
10.0
CRM Reporting & Analytics (3)
90%
9.0
Forecasting
80%
8.0
Pipeline visualization
90%
9.0
Customizable reports
100%
10.0
Customization (4)
85%
8.5
Custom fields
80%
8.0
Custom objects
80%
8.0
Scripting environment
90%
9.0
API for custom integration
90%
9.0
Security (2)
85%
8.5
Role-based user permissions
90%
9.0
Single sign-on capability
80%
8.0
Social CRM (2)
75%
7.5
Social data
70%
7.0
Social engagement
80%
8.0
Integrations with 3rd-party Software (2)
95%
9.5
Marketing automation
90%
9.0
Compensation management
100%
10.0
Platform (1)
90%
9.0
Mobile access
90%
9.0
  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner. This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
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