TrustRadius Insights
1CRM is a comprehensive CRM solution that has been highly regarded by users for its ability to centralize customer data and improve …
Starting at $15 per month
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What is 1CRM?
1CRM is an integrated customer relationship management (CRM) solution that covers the complete business management lifecycle. It includes features like collaboration and mobile access, and it can be customized for multiple industries. It is available in both open source and…
Recent Reviews
Popular Features
- Opportunity management (5)9.999%
- Customer data management / contact management (5)9.999%
- Workflow management (5)9.898%
- Territory management (5)9.797%
Pricing
Startup
$15
Cloud
per month
Startup+
$23
Cloud
per month
Professional
$33
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://1crm.com/editions-and-pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $15 per month
Features
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Product Details
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- Tech Details
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What is 1CRM?
1CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
1CRM is an integrated customer relationship management (CRM) solution that covers the complete business management lifecycle. It includes features like collaboration and mobile access, and it can be customized for multiple industries. It is available in both open source and commercial editions.
1CRM starts at $15.
Reviewers rate Call center management highest, with a score of 10.
The most common users of 1CRM are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(79)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
1CRM is a comprehensive CRM solution that has been highly regarded by users for its ability to centralize customer data and improve customer relationship management. Businesses have found this software invaluable in organizing their customer information, tracking interactions, and managing relationships more effectively. With 1CRM, businesses can streamline their sales and marketing activities, enhance customer engagement, improve sales efficiency, and boost productivity. The software provides a unified platform for managing customer inquiries, issues, and support tickets, making it a valuable tool for customer service. Users appreciate features like the Opportunity Tracker and Followup digest that simplify their daily work. Additionally, the sales forecasting feature helps businesses accurately predict future sales. Overall, 1CRM is highly recommended by satisfied users who value its quality and cost-effectiveness.
Another notable use case of 1CRM is in the field of data management. Users have found the software to be reliable and efficient for managing customer data, invoicing, and marketing campaigns. The integration with Google Apps and Joomla! has been particularly appreciated by users, providing seamless workflow management and information exchange across different platforms. The scalability of 1CRM is also praised, as it can handle installations ranging from 2 users to 80 without performance issues. Some advanced users have even developed extensions to integrate 1CRM with other services like Xero for accounting purposes. Moreover, the software has been widely used by resellers and customers alike for managing sales processes and customer care. The cloud-based system offers ease of use and configuration, making it suitable for managing projects, resources, deliveries, and billing. With its strong features and excellent support from 1CRM Corp., the software has proven to be a valuable asset in reducing lead time, automating manual tasks, improving sales productivity, and enhancing marketing management.
Customizable and Comprehensive Solution: Users appreciate the customizable and comprehensive nature of 1 CRM, as it offers various benefits to businesses. Some reviewers have stated that the ability to customize modules without programming and the workflow and notifications capabilities are valued for excellent process control. Additionally, users find the software to be feature complete, allowing most companies to automate their workflows effectively.
Good Support and Customer Service: The good support provided by 1 CRM is acknowledged by users in their reviews. They mention that assistance is readily available when needed, especially in relation to third-party applications such as telephony, accounting, portal, and billing. Some users even describe the support team as amazing and responsive.
User-Friendly Interface: The user-friendly interface of the 1CRM app is praised by users for its flexibility and functionality. It is considered a cost-effective solution for small businesses with low budgets. Reviewers find the intuitive user interface valuable as it makes it easy to create follow-up tasks and navigate through the software seamlessly.
Negative sentiment in user reviews can be summarized into the following cons: Limited Customizability: Some users have mentioned that certain features or functionalities of 1CRM are less intuitive or customizable than they would prefer, making it difficult to tailor the CRM system to their specific needs. Complexity and Learning Curve: Several reviewers have found 1CRM to be complex to set up and use, especially for small businesses or those with limited technical expertise. They mention a steep learning curve compared to other CRM systems, which may require additional time and effort for users to become proficient. Lack of Third-Party Integration and Support Options: Users have pointed out that 1CRM has limited third-party integration options, which may restrict its compatibility with other business tools they rely on. Additionally, some reviewers expressed dissatisfaction with the available support options for troubleshooting issues, suggesting that more comprehensive assistance could improve the user experience.
Based on user feedback, 1CRM is highly recommended as an excellent software solution for small businesses in terms of data and customer management. Users suggest taking advantage of the free trial offered by 1CRM to explore its features and functionalities before committing to a purchase. It is worth noting that some users express concerns about the level of support provided by the company. Overall, users tout 1CRM as a comprehensive online business management tool, offering features such as e-commerce capabilities, marketing tools, and efficient customer service functionalities. With its wide range of features, 1CRM proves to be a valuable all-in-one solution for businesses looking to streamline their operations and enhance customer satisfaction.
Attribute Ratings
Reviews
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October 13, 2021
1CRM is the way to go!
We use 1CRM daily for all our data management. It is a breeze to operate and was really simple to learn I love working in 1CRM and it has helped me succeed in my job duties and I would highly recommend it to any and all users. 1CRM has been a life saver to my company!
- Data managment
- User friendly
- Time Saver
- Could use more color options
100%
10.0
96.66666666666666%
9.7
80%
8.0
83.33333333333334%
8.3
80%
8.0
82.5%
8.3
80%
8.0
80%
8.0
75%
7.5
70%
7.0
- ROI
- Increased data
- better data
May 16, 2021
Come to know about 1CRM
Score 10 out of 10
Vetted Review
Verified User
I'm using this software for a year. Its very useful in dealing with customers. In our organization, we use it to daily task management and order management in which we interact with customers which enhance us to do further process for future trading. It's used across the whole department. So 1CRM ease our work to analysis and report the commodity sector.
- It analysis trade made on the day for the customer.
- It helps to build product catalog and track information.
- It manages and stores large amount of very sensitive or private data.
- It's dependent on the uptime and a support of third party.
- It's essential to maintain all the hardware.
- There is some update problem.
92.22222222222221%
9.2
100%
10.0
75%
7.5
96.66666666666666%
9.7
96.66666666666666%
9.7
95%
9.5
100%
10.0
100%
10.0
80%
8.0
80%
8.0
- I'm satisfied with 1crm as it makes us to gain profit.
- 1crm is used in our whole department which ease to collect data of customers.
- It makes our job easy to store large amount of information.
March 29, 2021
A cloud based well managed monitoring software
We use it for managing our project and resources. We also used to track our deliveries to client and monitor the billing from the client. We use it only in our department to manage our needs easily. It also helps us to track our resources and their output. It's easy to use and configure as it's a cloud based system.
- Monitor sales and billings from client.
- Manage our Internet resources and to track their output.
- Monitor our deliveries.
- It should also have voice commands.
- UX needs to be more interactive.
- Rest is great.
87.77777777777779%
8.8
90%
9.0
90%
9.0
90%
9.0
93.33333333333334%
9.3
90%
9.0
95%
9.5
95%
9.5
100%
10.0
80%
8.0
- It increases our sales.
- It increases our output.
- It provides us reports for analysing data.
- It's having a positive outline.
It's more advanced and interactive to use. And it's cloud based built in latest technology so it's much better for me to use.
December 04, 2020
1CRM gateway to impecable customer management
it is being used by most of the company's different departments. It actually helps us manage customer information, such as addresses, phone number, sales pipe line, forecasting etc.
- Easy to navigate
- Easy to store and update customer information
- Maybe a little bit more on the speed whenever you are transferring from 1 customer profile to another.
88.88888888888889%
8.9
100%
10.0
100%
10.0
93.33333333333334%
9.3
100%
10.0
90%
9.0
100%
10.0
N/A
N/A
N/A
N/A
N/A
N/A
- Made my work more efficient.
- Customer data is centralized for the whole organization/company.
We previously had NetSuite for our account management system but we switch to 1CRM because it's much better and easier to use.