Epicor EDI

Formerly 1EDISource

1EDISource is highly recommended for companies without a dedicated EDI team, as it provides both software and managed services. This solution enables efficient and customizable inventory feeds, which is particularly beneficial for companies with numerous partnerships. Users praise its ability to facilitate automation and increase overall efficiency in managing over 400 active partnerships. With this software, businesses can effectively manage a large portion of their operations that would otherwise be nearly unmanageable. Users have found the software to have quick response times and to be instrumental in getting businesses up and running fairly quickly.

One key problem that 1EDISource solves is the need for enhanced mapping capabilities. Customers appreciate how it makes mapping EDIFACT easier and better, improving the accuracy and efficiency of their processes. The software also simplifies troubleshooting and requires low maintenance, allowing for increased operational efficiency and empowering functional department ownership. Additionally, it streamlines invoicing processes by eliminating the need for manual entry, leading to improved accuracy and time savings. Another significant problem solved by this product is the simplification of IT issue research, improving the reliability of sending and receiving data.

Despite some concerns regarding technical support and customer service, long-term users appreciate the value and stability delivered by 1EDISource, as well as the dedicated account support technicians they receive. Customers also highlight the ease of use, control, and visibility offered by this software, making it stand out among other EDI solutions. However, some users would like to see improvements in technical knowledge available to them for better utilization of the software. They also express a desire for self-service capabilities for tasks such as checking FA or resending invoices.

Another business problem that this product addresses is the time-consuming and costly process of setting up new trading partners compared to other companies. While users enjoy the simplicity of map and file creation once set up correctly, they mention that program updates need verification to avoid interruptions in business operations. Furthermore, there is a lack of integration or messaging between the ERP system and 1EDISource, which leads to uncertainty regarding file delivery.

It's important to note that with this software, users bear all the risk and costs, as there is no shared responsibility between the company and 1EDISource. However, overall, customers appreciate the value and stability provided by this product, as well as the dedicated account support technicians who assist them.