Name: 20/20 Insight GOLD
Price: 5700 USD
Rating: 8 (1 reviews)
Author: Performance Support Systems

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Bug  Tracking

Development

Business Intelligence (BI)

Collaboration

Environmental Health and Safety (EHS)

Visual Collaboration

Enterprise

Accounting

Anti-Money Laundering (AML)

Investor Relations

Revenue Management

Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Component Content Management

Data Pipeline

Electronic Data Interchange (EDI)

Fraud Detection

Hosted Virtual Desktop

Identity Governance and Administration

Industrial IoT

Integration Platform as a Service (iPaaS)

Interoperability

Managed File Transfer (MFT)

Managed Hosting

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Relational Database Management Systems

Security Awareness Training

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Journey Mapping

Digital Analytics

Email Marketing

Intent Data

Marketing Automation

Marketing Resource Management

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Tag Management

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Prototyping

Professional Services

Call Recording

Customer Relationship Management (CRM)

Sales Email Tracking

Sales Intelligence

eCommerce

Sales

Operational Technology (OT) Security

Security

Computer-Aided Design (CAD)

Construction Accounting

Loan Servicing

Nonprofit Fundraising

Patient Engagement

Revenue Cycle Management (RCM)

Utilities

Vertical-Specific

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20/20 Insight GOLD is a diagnostic tool provided by Performance Support Systems, Inc. According to the vendor, this tool combines assessment and development to help managers and leaders improve their skills. It is designed for organizations of all sizes, from small businesses to large enterprises. The tool is commonly used by human resource professionals, executive coaches, business consultants, managers, supervisors, and leadership development programs.

## Key Features

**Administration Software**: According to the vendor, the locally installed administration software allows for easy and quick setup of surveys with unlimited respondents. It also enables the management of multiple surveys simultaneously and the aggregation of report data from multiple surveys.

**Survey Library**: The survey library contains over 1,200 survey items in various categories. The vendor states that it offers detailed developmental recommendations for leadership surveys, and users have the option to use surveys as-is or customize them to fit organizational requirements. Additionally, custom surveys can be added to the library.

**WebResponse**: According to the vendor, WebResponse is a web-based platform for survey data synchronization. It allows participants to complete surveys online and ensures data privacy and security through a secure server. WebResponse also offers the option for subjects to select their own respondents.

**20/20 PowerUser**: The vendor describes 20/20 PowerUser as a resource for facilitators and coaches. It provides case studies, articles, and materials for workshops, and offers expert-level techniques for power users. The focus is on 360-degree feedback and successful feedback projects.

**Self-Development Toolkit**: The self-development toolkit includes a comprehensive 31-page eBook with strategies and tools for individual skill development. According to the vendor, it supports follow-up reinforcement and development after assessment. Users are granted permission to provide copies to all feedback recipients at no extra charge. The toolkit also provides access to an online Performance Analysis tool for self-development.

**Training-on-Demand**: The vendor states that Training-on-Demand offers online instructional modules for learning how to use 20/20 Insight GOLD effectively. It includes 40 modules that address specific learning objectives, with expert-level techniques provided for power users. The training is accessible through the WebResponse user account.

**Versatility**: According to the vendor, 20/20 Insight GOLD allows users to set up surveys for various feedback purposes. The surveys can be customized for leadership development, coaching skills, team development, and more. The tool also enables the collection of feedback from multiple stakeholders and supports customer satisfaction surveys and organizational climate surveys.

**Cost-effectiveness**: The vendor states that 20/20 Insight GOLD incurs a one-time charge for each subject, offering unlimited surveys and reports. Internal surveys for team/department and organization names are included at no additional cost. The product provides free software upgrades, training videos, and technical support for the first year, and all reports are free.

**Follow-up Support**: The vendor offers the Strong for Performance program for long-term follow-through and coaching after 360 feedback. It provides a customizable interactive platform for a support coaching network, offering 24/7 access to learning content, encouragement, and accountability. The program aims to help individuals master people skills and personal strengths for improved on-the-job performance.

**Technical Documents**: Technical documents are provided, including system requirements and an end-user license agreement for WebResponse. The vendor also includes a privacy and security statement for WebResponse.

Basic

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20/20 Insight GOLD

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Performance Support Systems

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

Testimonials widget

Allows users to excerpt and embed text or data from surveys on their website.

Survey Automation

Features related to automating/triggering survey processes such as publishing and reporting.

Notifications and alerts

Respondent behavior (including survey completion, particular responses, or opt-outs) triggers notifications.

Calendar/scheduling

Allows users to schedule start and/or end dates for surveys.

Follow-up emails

Users can set up automatic follow-up emails to survey respondents, for example a "Thank you" email or an email to share survey results.

20/20 Insight GOLD

Overview

What is 20/20 Insight GOLD?