20/20 Insight GOLD

20/20 Insight GOLD is a diagnostic tool provided by Performance Support Systems, Inc. According to the vendor, this tool combines assessment and development to help managers and leaders improve their skills. It is designed for organizations of all sizes, from small businesses to large enterprises. The tool is commonly used by human resource professionals, executive coaches, business consultants, managers, supervisors, and leadership development programs.

Key Features

Administration Software: According to the vendor, the locally installed administration software allows for easy and quick setup of surveys with unlimited respondents. It also enables the management of multiple surveys simultaneously and the aggregation of report data from multiple surveys.

Survey Library: The survey library contains over 1,200 survey items in various categories. The vendor states that it offers detailed developmental recommendations for leadership surveys, and users have the option to use surveys as-is or customize them to fit organizational requirements. Additionally, custom surveys can be added to the library.

WebResponse: According to the vendor, WebResponse is a web-based platform for survey data synchronization. It allows participants to complete surveys online and ensures data privacy and security through a secure server. WebResponse also offers the option for subjects to select their own respondents.

20/20 PowerUser: The vendor describes 20/20 PowerUser as a resource for facilitators and coaches. It provides case studies, articles, and materials for workshops, and offers expert-level techniques for power users. The focus is on 360-degree feedback and successful feedback projects.

Self-Development Toolkit: The self-development toolkit includes a comprehensive 31-page eBook with strategies and tools for individual skill development. According to the vendor, it supports follow-up reinforcement and development after assessment. Users are granted permission to provide copies to all feedback recipients at no extra charge. The toolkit also provides access to an online Performance Analysis tool for self-development.

Training-on-Demand: The vendor states that Training-on-Demand offers online instructional modules for learning how to use 20/20 Insight GOLD effectively. It includes 40 modules that address specific learning objectives, with expert-level techniques provided for power users. The training is accessible through the WebResponse user account.

Versatility: According to the vendor, 20/20 Insight GOLD allows users to set up surveys for various feedback purposes. The surveys can be customized for leadership development, coaching skills, team development, and more. The tool also enables the collection of feedback from multiple stakeholders and supports customer satisfaction surveys and organizational climate surveys.

Cost-effectiveness: The vendor states that 20/20 Insight GOLD incurs a one-time charge for each subject, offering unlimited surveys and reports. Internal surveys for team/department and organization names are included at no additional cost. The product provides free software upgrades, training videos, and technical support for the first year, and all reports are free.

Follow-up Support: The vendor offers the Strong for Performance program for long-term follow-through and coaching after 360 feedback. It provides a customizable interactive platform for a support coaching network, offering 24/7 access to learning content, encouragement, and accountability. The program aims to help individuals master people skills and personal strengths for improved on-the-job performance.

Technical Documents: Technical documents are provided, including system requirements and an end-user license agreement for WebResponse. The vendor also includes a privacy and security statement for WebResponse.