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Overview
What is [24]7 Active Share?
[24]7 Active Share, from [24]7.ai headquartered in San Jose, allows sales and service reps to communicate with customers using visuals, graphics, and other media during presentations, supporting a wide variety of interactions and enabling better sales, collections, subscriptions and bookings…
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What is [24]7 Active Share?
[24]7 Active Share, from [24]7.ai headquartered in San Jose, allows sales and service reps to communicate with customers using visuals, graphics, and other media during presentations, supporting a wide variety of interactions and enabling better sales, collections, subscriptions and bookings that…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is [24]7 Active Share?
[24]7 Active Share allows contact centers and business process outsourcing (BPO) companies voice agents to visualize content interactively to callers on web and mobile channels. It works natively on web browsers without plugins, apps, or add-ons, or significantly modifying existing voice infrastructure.
The vendor states that customers can make faster and more informed decisions during a call, after agents show them digitized relevant information such as product or plan comparisons, account verification, terms and conditions, disclosures, payment plans, or a list of channel packs. Faster decisions result in lowered average handling time (AHT) and increased customer satisfaction, resolution, and revenue.
[24]7 Active Share Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
