Name: 360 Business Tool
Rating: 8.7 (4 reviews)
Author: 360 Business Tool

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

PHP Frameworks

Product Lifecycle Management (PLM)

Text Editors

Development

Business Intelligence (BI)

Collaboration

Enhanced 911 (E911)

Meeting Management

PDF Editors

Payment Facilitation

Supply Chain Management

Visitor Management

Enterprise

Accounting

Blockchain Payments

Crypto Asset Management

Hedge Fund

Investor Relations

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Archiving

Cloud Storage

Composable Infrastructure

Custom Software Development Services

Data Masking

Database Performance Monitoring

Email Encryption

Endpoint Security

Firewall

Fraud Detection

IT Asset Disposal

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Internet Security

Log Management

Network Performance Monitoring

Network Traffic Analysis (NTA)

NoSQL Databases

Software Composition Analysis (SCA)

Storage Management

Value-Added Resellers (VARs)

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Creative Collaboration

Domain Registration Services

Email Marketing

Marketing Automation

Native Advertising

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales

Cloud Infrastructure Entitlement Management

File Integrity Monitoring

Security

3D Modeling

Membership Management

Real Estate

Simulation

Vertical-Specific

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The 360 Business Tool is a CRM solution designed to meet the needs of businesses of various sizes. According to the vendor, it caters to sales teams, marketing teams, customer service teams, small businesses, and medium-sized businesses. Whether you're looking to streamline sales processes, enhance marketing efforts, or improve customer service, the 360 Business Tool aims to be a suitable solution for professionals in different industries.

## Key Features

**CRM and much more**: According to the vendor, the 360 Business Tool offers a range of functionalities beyond traditional CRM. It includes features such as case/time management, quotations, budgeting, invoicing, marketing, newsletters, and more.

**Take control of your Business**: The 360 Business Tool, as per the vendor, combines CRM and ERP functionalities and can be hosted in the cloud. It claims to seamlessly integrate with existing financial systems, calendar, email, stock, payroll, and online banking systems.

**Transparency and Simplicity**: The 360 Business Tool, according to the vendor, provides a simple price structure and a modular architecture that allows customization based on specific needs. It is said to offer free support and claims to be suitable for companies of all sizes.

**Custom development**: According to the vendor, the 360 Business Tool offers custom development options to tailor the system to unique requirements. Pricing and additional information can be obtained by contacting the vendor.

**On-premises**: The 360 Business Tool is available as a cloud-based solution, on-premises solution, or hybrid solution, as per the vendor. For pricing and additional information, it is recommended to contact the vendor.

**360 Pharma**: The 360 Pharma is a vertical solution specifically designed for the life sciences industry. According to the vendor, it supports sales and marketing processes for selling medicine and medical devices to the healthcare industry while complying with common regulatory requirements.

**360 Call Center**: The 360 Call Center solution, as per the vendor, is suitable for companies engaged in market research, telemarketing, or telesales. It claims to support data import, targeting, call screen design, campaign rules, call lists, and provides relevant statistics. Integration with the telephony system can be customized based on specific needs.

**360 MDM**: The 360 Master Data Management system, according to the vendor, helps companies maintain and assure the quality of their own or others' data. It is said to offer data validation, logging, timestamping, quality assurance, duplicate consolidation, reporting, alarms, and import/export tools.

**Subscription-based Invoicing**: According to the vendor, the 360 Business Tool supports subscription-based invoicing with flexible payment options, including fixed payments, usage-based payments, price indexing, and accruals. It also claims to provide financial overviews and supplier management features, with API access available for integration purposes.

**Multiple Business Units**: The 360 Business Tool, as per the vendor, supports multiple business units within the system. It is claimed to offer currency conversions, multilanguage support, Active Directory integration, and full audit logging capabilities.

Starter

Professional

Unlimited

Agentforce 1 Sales

Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. 

The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs.

The product also has an integrated project management module.

Standard

Ultimate

Plus

360 Business Tool

CRM software centralizes customer data to support every stage of the customer journey—from outreach to retention. These platforms help sales, marketing, and support teams manage contacts, automate workflows, and track interactions. Advanced CRMs include pipeline management, marketing automation, and analytics. Compare top CRM tools based on user reviews, features, and fit for your business needs.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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360 Business Tool

Overview

What is 360 Business Tool?